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“faded charm with great staff”

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The Cliftonville Hotel
Ranked #4 of 7 Hotels in Cromer
Certificate of Excellence
London, United Kingdom
Level Contributor
146 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“faded charm with great staff”
Reviewed 29 July 2013 via mobile

Every member of staff that we came across was extremely friendly, helpful and welcoming. The hotel was spotlessly clean. There is a good sized car park. The hotel is ideally placed on the seafront and we were in room 41 which had amazing views of Cromer. Breakfast was lovely although we were surprised in this day and age that the cold items were not refrigerated. There is a lift but this is only available til 11pm and after 730am. The room was much more modern than the rest of the hotel and benefited from a bath and shower. The general impression was very good but could be improved by removing the rusty soap holders from the sink and bath areas. If you like faded Edwardian elegance this is the hotel for you. It seemed to us that we picked the best hotel in town. Bistro food was great. Would go back if in the area mainly due to the staff and their friendliness

Stayed July 2013, travelled as a couple
Helpful?
Thank AllisonBrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromer20, Guest Relations Manager at The Cliftonville Hotel, responded to this review, 5 August 2013
Thank you so much for your review. We are so glad you enjoyed your stay with us in July. We thank you for your comments. We look forward to welcoming you again at The Cliftonville.
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437 reviews from our community

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    20
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Leicestershire
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2013

My husband and I had a short break at this hotel recently. The staff were really welcoming and couldn't be faulted - especially the housekeepers. The room was lovely (recently refurbished) although I personally do not like the wash hand basin to be separate from the bathroom for hygienic reasons but that is purely a personal preference.

The food was of an excellent quality but again, I feel the finer points let it down somewhat. On paper, the breakfast choice is vast. However, we never got to see any yoghurts or croissants both of which were supposedly available. If they are not available (as we were told on the occasion that we asked) then they should be removed from the menu. The mango orange juice ran out one day and there wasn't any more. Similarly the mango juice ran out on the Tuesday and was still unavailable the following day. Stock control is clearly lacking.

Evening meals were superb, the restaurant being a stunning setting but staff weren't over familiar with the correct protocol of serving. Coffee is served as part of the set menu but this isn't on the evening menu sheet and neither is it offered unless you ask.

I love this hotel and the staff are really friendly and we will definitely visit again. I just hope the finer details are polished so that it can shine to its full potential.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magpies82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromer20, Guest Relations Manager at The Cliftonville Hotel, responded to this review, 5 August 2013
Thank you for your recent review. I am so glad you enjoyed your stay at The Cliftonville. I will look into the 'finer points' you mention and thank you for your comments. The staff strive to provide excellent customer service at all times and we welcome your feed back. We look forward to welcoming you back to The Cliftonville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
114 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 21 July 2013

At first sight the hotel looks shabby so the lavish art nouveau reception was a welcome surprise, this must have been special once upon a time, that had faded but not been quite extinguished. The receptionist too harked back to an earlier time and was absolutely charming and welcoming, indeed all the staff were first class.

Nothing gets away though from the hotel being run down. For one night the small single was adequate – it had a sea view, a shower room, a little wardrobe and a tiny table, but the only place to sit was on the bed. The room had been updated, though in a very basic fashion, the art nouveau stopped at the top of the stairs. At least, at half the price of the double, it was far better priced than it would be in most hotels.

However prices are high…..an executive double here is £190 a night, while a few miles along the coast at the Victoria at Holkham, which at least looks top class, charges only £10 more, Wells too looked far more attractive than did Cromer.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromer20, Guest Relations Manager at The Cliftonville Hotel, responded to this review, 5 August 2013
Thank you for your review. As you quite rightly say the Hotel is an old building and as such requires continual refurbishment. As you say, we are currently updating the bedrooms and the Hotel is undergoing a full refurbishment programme. Your comments are very welcome as we always strive to provide excellent value. I also thank you for your comments with regard to the staff who pride themselves in providing excellent customer services. Our charges are in line with the standard Cromer Prices.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hatfield, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2013

We both needed a break from the stress of life. On a whim we decided on a weekend by the sea. I wanted to see the sea and all the rooms in the Cliftonville offered sea views, this was my number one priority. My number two priority was character, presuming that any hotel has the necessities for a good night's sleep.
I found both in the Cliftonville. The hotel is located perfectly for sea views and convenience to the amenities of Cromer. Our room was beautiful and comfortable. The Edwardian building had all the character I needed and the welcome friendly and efficient. Breakfast was perfect and not one of the staff let us down.
We had a wonderful stress free weekend and look forward to our next visit.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromer20, Guest Relations Manager at The Cliftonville Hotel, responded to this review, 5 August 2013
Thank you so much for your lovely review. We are glad you enjoyed your short break with us and look forward to welcoming back to the Cliftonville again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2013

I have just returned from a short break and it coudn't have been more pleasant. My single executive room was large and very clean with excellent fresh looking decoration.
The hotel's Edwardian vestibule was really welcoming, as were all of the staff.
Breakfast was excellent and there was even gluten-free toast which, I being a Coeliac, was very welcome.
Highly recommended.

Room Tip: For a good single room, ask for no 24.
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bra863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 June 2013

we booked for three nights but stayed 2, £150 per night is a very high price for a basically run down hotel, I suggest management spot check room cleanliness, ours was not clean, thick dust, dirty mirrors very uncomfortable beds . on a plus food good in Bistro, staff very friendly

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank marion o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cromer20, Guest Relations Manager at The Cliftonville Hotel, responded to this review, 5 August 2013
Thank you for your comments. We are currently underdoing a complete refurbishment of all our rooms and continually updating the decoration. We would love to welcome you back to The Cliftonville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
peterborogh
2 reviews
Reviewed 17 June 2013

We stayed for 2 days the food was very nice the staff are really nice and good fun.
the bed is not really very soft and the room well very clean but looked tired needs redecorating nice bright colours bed covers old worn I know you don't want to lose the old world charm!! but things do need to be bright and inviting! the bathroom was ok but we had a crow nesting just outside the window not very nice sorry about this review but it has to be said I am sure I will go again but not just yet .keep upgrading its the only way.ps the TVs are to small

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nanajo560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cliftonville Hotel

Property: The Cliftonville Hotel
Address: Seafront 29 Runton Road, Cromer NR27 9AS, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Cromer
Amenities:
Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Cromer
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Cliftonville Hotel 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Cliftonville Hotel Cromer
The Cliftonville Hotel Cromer, Norfolk

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