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“The best customer service in the whole of Norfolk”

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The Cliftonville Hotel
Ranked #4 of 7 Hotels in Cromer
Certificate of Excellence
Rutland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The best customer service in the whole of Norfolk”
Reviewed 1 September 2009

What a fabulous hotel. From the moment we checked in (and this was our 3rd stay there) to the moment we left we were made to feel welcome. The atmosphere and the staff are warm and friendly. The rooms comfortable and clean and everything you need provided and comfy beds and pillows which should not be taken for granted! We ate in Bolton's Bistro and my husband commented that it was the best meal he'd had in years (and he takes some pleasing!). We've booked in for New Year's Eve and consider it a home from home.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_MarshallsRutland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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437 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • German first
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  • Any
English first
Shropshire
1 review
Reviewed 31 August 2009

We have stayed as a group at the Cliftonville for several years and always during the August bank holiday break. The hotel has always been excellent and this year has been no different. As soon as we arrived the staff were helpful and very friendly, the lobby has not changed with its welcoming and comfortable atmosphere. The executive room we stayed in was well worth the extra money with sea views, plenty of space, a large bed and lovely bathroom. Booking diner, bed and breakfast is well worth the money as the restaurant food is lovely with the same menu choices as the bistro, there is no struggling for choices of dishes to have. We have provisionally booked for the same time next year and we won't bedisappointed I am sure.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
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Helpful?
Thank cwts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
Reviewed 23 August 2009

Excellent service from friendly staff. The food was superb at every meal, the presentation of it excellent. Rooms clean and the whole hotel has Edwardian elegance, a reminder of when seaside holidays were graced by the gentry. A very pleasant stay indeed and wish it could have been longer.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Gypsyqueenfleckney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 August 2009

We have stayed at this hotel on two occasion some years apart. The first time we thought it was alright and that is why we chose to stay there again this month for a short break. Before booking we looked at it on the web and assumed the place would be as described - it wasn't. This time we were booked into an 'executive room'. If executive means over-priced, dull, grubby, with worn out bedding and with a smelly en-suite with dead flies everywhere and plaster dust on the floor under the radiator then this must have been 'executive'. After viewing the room we approached reception and complained. There was no response to our comments. I was intent on leaving but knowing the hotel had our card details and would charge us anyway we stayed. Sadly the hotel has immense potential but the owners seem unable or unwilling to exploit this. On the positive side the food was of a fair standard in both restaurants and the staff were good - polite and eager to please.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColvicWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 July 2009

I booked this hotel for a weekend break having never been to the Norfolk area before. Unfortunately I felt this hotel was a let down. The rooms were clean & of average size, but the cost was not justified. The overall standard was more of a good B&B - the price was closer to that of a 4 star hotel.

The mattress was the worst we have ever been offered in our many travels - the springs had gone leading to a very uncomfortable night. When we broached it with reception the next morning they said they'd ask housekeeping to look into it & were apologetic, but there was no offer of a different room. When we arrived back later that day, we found that a duvet had been put over the mattress underneath the sheets to try to pad it out - it was an improvement, but still not great.

Breakfast on day one was poor/average - it was like the food had been pre-cooked & left under a heat lamp before being served to us (tomatoes were cold, eggs over cooked & bacon dry etc.). The second day though, things had improved - the smoked haddock was lovely.

On the positive side, the staff were friendly & the views were excellent. There was a charm about the architecture. but it didn't make up for the feeling of paying over the odd's for average accommodation.

If you were thinking of coming here, I'd suggest looking at B&B's first as they would offer better value.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
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Helpful?
Thank WirralKitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
1 review
Reviewed 9 May 2009

The staff were very accommodating, responding quickly to fix a problem with my room, and storing my bike for me. Eating at the hotel's Bistro, I felt like I was in a movie, they've kept the old-fashioned atmosphere so well.

  • Stayed April 2009, travelled solo
    • Value
    • Location
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    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 March 2009

My partner and I decided on a quick trip away and luckily decided a visit to Cromer and the Norfolk coast would be a good idea. And so it was. We stayed in an executive room - in a turret in fact - with views of the sea, the pier and the immaculate (sunken gardens), which I'm sure will look a picture in spring time. Bracing walks along the beach, a mooch around the shops, church and pubs and pier all accomplished, we headed back to the hotel for dinner.

This is when the hotel really came into it's own. The service provided by staff was absolutely first class - we were very impressed - and every single dish we ordered, both at dinner and breakfast next morning, were beautifully cooked and wonderfully presented. We just relaxed and enjoyed ourselves - exactly what we had come on our mini-holiday to do.

This is not a hotel that will win any awards for style - it's Edwardian and I did feel that some of the decor/carpets, etc., are a little tired. There were some parts of the room that just needed revamping in a slightly more sympathetic way to bring them in line with the undoubted elegance of the building and faultless service.

We had a delightful weekend and our journey back along the coastal road in North Norfolk was a real treat.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank hils_holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cliftonville Hotel

Property: The Cliftonville Hotel
Address: Seafront 29 Runton Road, Cromer NR27 9AS, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Cromer
Amenities:
Beach Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Cromer
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Cliftonville Hotel 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Cliftonville Hotel Cromer
The Cliftonville Hotel Cromer, Norfolk

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