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“Horrible customer service, nice facility”

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Best Western Plus Morristown Inn
Ranked #1 of 5 Hotels in Morristown
Certificate of Excellence
Reviewed 29 September 2013

Upon our arrival we were greeted by an incredibly rude man that snarled at us and told us our room wasn't ready. We knew we were early because we had requested an early check in. It was fine with us that the room wasn't ready yet, it was the way the man spoke to us that was awful. My husband grabbed a cup of coffee at the front desk and then man looked at us as if he was some vagrant stealing. We returned later in the day to check in and were given keys to room 359 by a lady that was also less than friendly. When we went into that room it was already occupied. So we went back down to the desk to explain what had happened. We were given keys to a new room. Room 239. The room was very nice, clean and well decorated. The facility itself was very nice. They also have a great breakfast buffet, which is complimentary. The food was great, but the staff was again very rude. The lady making the omlettes sighed and rolled her eyes at guests as they waited in line. It was a shame because the food and the facility were great, but the rude staff has made us feel like it's not a place we would like to return to.

  • Stayed: September 2013
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Thank Bollard82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this reviewResponded 24 October 2013

Thank you so much for staying with us. As you can see from some of the other reviews we typically do a great job with our customer service so the information you are sharing with us is quite embarrassing and I can't apologize enough for the service you encountered. Please do me a favor and drop me a note a back - jim@boylehotels.com - to let me know when you stayed so I can speak to the people you encountered.

I also want to thank you for pointing out our cleanliness and great complimentary breakfast. We also pride ourselves in these areas.

Again, thank you for staying with us and my apologies for the service you encountered.

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Reviews (392)
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298 - 304 of 392 reviews

Reviewed 22 September 2013

Excellent location. Walking distance into Morristown; good breakfast, especially the omelets. Staff very friendly and helpful; Rooms large and very clean. Bed very comfortable. Internet service working well.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Betty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this reviewResponded 24 October 2013

Wow - thank you for staying with us and for the kind words. We're a bit biased but we couldn't have said it better ourselves - THANK YOU!!

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Reviewed 20 September 2013

We stayed at this property in August for 3 nights. Lobby has a pleasant sitting area, staff at front desk were very pleasant and helpful. We had a beautiful clean room ,our king bed had a pillow top mattress and nice duvet. Breakfast buffet has a large variety of items but was pleasantly surprised when offered eggs or omelettes made to order. Convenient short drive to station where the train takes you to Penn Station, New York.
I would definitely recommend this hotel.

  • Stayed: August 2013, travelled as a couple
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Thank lillian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this reviewResponded 24 October 2013

Thank you for staying with us and for sharing these very pleasant compliments - we appreciate your business!!

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Reviewed 9 September 2013

The room was very clean and Mr. Berry was so nice when he check us in and the Hotel was real clean and we will stay there again and the house keeper was so nice and she clean the room real well and made sure that we had everything that we need.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Jason/denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim H, General Manager at Best Western Plus Morristown Inn, responded to this reviewResponded 24 October 2013

Thanks so much for staying with us and for the great compliments. We will be sure to pass along your compliments to Barry and to the housekeeper who cleaned your room. It's always a pleasure to pass along these types of comments - thank you for sharing them!

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Reviewed 23 August 2013

The hotel was clean. The staff was extremely helpful. I had an unexpected visit to NJ for a funeral. It was well located for the Morristown, Madison, Chatham area. It was safe and quiet. The complimentary breakfast was hot, fresh, and helpful to start what was to become a long day.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Best Western
1  Thank Bernadette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna M, Director of Sales at Best Western Plus Morristown Inn, responded to this reviewResponded 5 September 2013

Dear Guest,
Thanks so much for staying with us. Our sympathies on your loss. We hope you have the opportunity to come back to Morristown and enjoy all the things this area has to offer.

Regards,
Mr. Jim Hecox
General Manager
Best Western Morristown Inn

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Reviewed 20 August 2013

Excellent well maintained and safe hotel. Close to many restaruants and attractions. Staff were friendly and very professional. Laundry area was available for guests. There is a complimentary breakfast but I did not partake because I never woke up early enough to take advantage. I highly recommend anyone wanting to stay at a fine hotel to consider best western plus Morristown, NJ you will not be disappointed

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Best Western
Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna M, Director of Sales at Best Western Plus Morristown Inn, responded to this reviewResponded 5 September 2013

Dear Guest,

Thanks so much for staying with us and for the kind words. The next time you're here you will have to wake up earlier to join us for breakfast - the omelets are a great way to start the day.
Regards,
Mr. Jim Hecox
General Manager
Best Western Morristown Inn

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Reviewed 19 August 2013

I have stayed here at least 5 times. Every time I come to the area I make sure to stay at this hotel.

The staff is extremely friendly. Every and any request is too big or too small to receive immediate service. The free breakfast is great perk too. The rooms are spacious and nice, and they include everything you would expect in a nice hotel.

The hotel is a few minutes drive to the train station too, so access to the city and anywhere in jersey is very easy and convenient. It is also located in a nice, well-lit, safe neighborhood so you never have to worry about you safety or personal belongings being left in the car.

I would recommend this hotel to anyone and everyone staying in the area.

Keep up the great work guys!

Room Tip: I prefer the first floor. Other than that, not sure.
See more room tips
  • Stayed: August 2013, travelled with friends
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1  Thank mike e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna M, General Manager at Best Western Plus Morristown Inn, responded to this reviewResponded 23 August 2013

Dear Guest,
Thank you for your continued patronage and kind words!! We couldn’t have said it better ourselves.

Regards,
Mr. Jim Hecox
General Manager
Best Western Morristown Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Morristown Inn

Address: 270 South St, Morristown, NJ 07960-6019
Phone Number:
Region: United States > New Jersey > Morris County > Morristown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Morristown
#2 Business Hotel in Morristown
#4 Romantic Hotel in Morristown
Price Range: £94 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Morristown Inn 3*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Best Western PLUS Morristown Inn! A member of the Green Hotel Association. Located just minutes from historic downtown Morristown, the BEST WESTERN PLUS Morristown Inn is close to a variety of local restaurants and shopping. This hotel offers guests friendly customer service and exceptional accommodations in newly refurbished guest rooms including extended stay suites. Each spacious room comes with cable television including 7 HBO stations on 32 inch flat screen TVs and wireless high-speed Internet access. Guests staying at this 100 percent non-smoking hotel will enjoy a complimentary hot and cold breakfast buffet including made to order omelets and dining at the Hibiscus Restaurant for lunch or dinner. Additional amenities include a fitness center, business services and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus Morristown Hotel Morristown
Best Western Morristown Hotel
Morristown Best Western

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