Stayed for a weekend at the Madison. Older nice looking hotel in good location, but with some significant problems.
The Good: Nice Staff, Truly lovely decor, decent size rooms, great fresh fruit at continental breakfast. Good location. Quiet. Nice view out front of hotel.
Cleanliness and Housekeeping: Pool skimmer very poor. Lots of hair and bugs floating on surface of lovely pool. Wouldn't go in. Too bad, because the pool area is really nice and it was the reason I choose this hotel over others I saw online. Jacuzzi was okay. Also not the cleanest room. Cobwebs/spiderwebs all over windowsill. Water drained slowly from shower. Asked front desk twice for extra regular coffee in room and it was never brought. They did have very good coffee in lobby 24 hrs per day however. Still, I like my in-room morning coffee.
Technical Problems: Door lock broken when checked in, but was fixed very quickly by very nice and efficient engineer. (so this isn't necessarily a point against the hotel, just a bit frustrating). Last night AC Unit not working. (It was literally in the 90's when we returned to the hotel at 1AM. Didn't call front desk because just wanted to sleep. At checkout informed engineer and front desk and they said it was the circuit breaker and told us we should have called the front desk. But at 1:00 in the morning I was too tired to wait for someone to come up and fix it. I was surprised that the front desk was not more apologetic about this with the temperatures so high.
All in all I'm not sure if I would recommend this hotel. I might try a different one next time I go to Morristown.
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- Also Known As:
- Madison Hotel Morristown