I stay here often. The staff doesn't turn over like it does in many chains, so when you walk in, there's usually someone there who remembers you.
One of the bonuses of this place is the facilities, from a gym, a pool and one of the best restaurants all in one building, it's a complete place to stay.
One of the things I truly enjoy is the staff. From the moment I check-in, till time to go, it's an effortless action. There are two people who work the front desk that I believe deserve a note of appreciation; Christine the Room Mgr and Nadia who seems to work 24 hours a day. These two have helped me in countless ways throughout multiple stays. One night in particular Nadia went above and beyond to get me a last minute meal from the chef - even though technically it was past the closing hour of the kitchen staff. Christine makes checking in a pleasurable experience while making me feel like I'm a co-owner. A nod to Megan too, she can find anything in that computer system, especially when blessed with a last name like mine that might be spelled in multiple ways.
Room service always shows up hot too! Now when was the last time you got hot food in a chain hotel?!
Thank you Madison Hotel Staff!More