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“Not impressed with room”

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The Westin Governor Morris, Morristown
Ranked #4 of 5 Hotels in Morristown
Reviewed 29 July 2012

We stayed at the Westin as we attended a beautifully done wedding on the property. The main areas of the hotel was beautiful, the service was amazing and food at wedding delicious! Unfortunately, behind the door of our hotel bathroom, we had quite a different experience. It appears that the 'renovation' was only completed on the surface. A new shower fixture was added to old bathtub/shower with outdated tile, wallpaper was peeling off bathroom walls, fixtures were broken in bathroom, the new vanity didn't fit the decor and the vanity didn't have much surface space. On a positive note, the bedding was comfortable and the flat screen television was nice.

Stayed: July 2012, travelled as a couple
Thank gingeranne77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded 1 August 2012

Dear gingeranne77,
Thank you for taking time to review us on TripAdvisor. We are glad to hear that you liked our service, staff, wedding reception as well as our heavenly beds and flat screen tvs. Please accept my apology for the maintenance and condition of the bathroom. Would you be able to share more details on the reservation or the room number so that our maintenance team can specifically address this? Our team does do preventive maintenance on all guestrooms on a daily basis. Thank you again for your feedback. Please feel free to contact me at 973-539-7300 and let me know if I may be of any further assistance. We hope to see you again in the near future.
Regards,
Colin Ankersen.

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429 - 435 of 568 reviews

Reviewed 11 July 2012

I stay here frequently for business, it's an okay hotel, typical Westin (with a nice restaurant.) With my latest reservation they offered me a "workout room" for the same price as a regular guest sleeping room -- it was described as having personal workout equipment in the room. Sounded good, I like to workout, I envisioned a suite or something with separate workout gear. Instead I got an old, semi-broken elliptical machine crammed in between the foot of the bed and the wall. Weird! And all I could think about was how many people had been all sweaty in the room, right by the bed...

Room Tip: Not a workout room (it was room #355)
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  • Stayed: July 2012, travelled on business
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1  Thank H2where
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinankersen, General Manager at The Westin Governor Morris, Morristown, responded to this reviewResponded 1 August 2012

Dear H2where,
Thank you for taking your valuable time to review us on TripAdvisor. We value your feedback regarding your most recent stay and will definitely address the concerns you had regarding the workout room assigned to you. We hope you would continue to stay with us in the near future and give us another chance. We appreciate the fact that you like our restaurant. Please let me know if I may be of any further service.
Regards,
Colin Ankersen.

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Reviewed 9 July 2012

I was give a room with a king-size bed and a lounge area and could not have been happier with the comfort and space. The bathroom was equally large. The only downside to this hotel is that you need a car because it is quite isolated. The pool was a bonus considering the outside temperature was 101. The service was excellent across all levels of staff.

  • Stayed: June 2012, travelled on business
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Thank Mutiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Mutiny,
Thank you for taking time to review us on Trip advisor. We are glad you enjoyed your stay with us. We appreciate the positive comments on our service, pool and accommodations. We hope you would come back and visit us again in the future. Thank you again for your loyalty and feedback.
Regards,
Colin Ankersen.

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Reviewed 6 July 2012

My wife and I stayed at this hotel for a friend's wedding. The hotel is great and the staff was helpful and very nice. The beds at the Westin are amazing!! The bar had a good selection of beverages and the Bloody Mary's were terrific. We totally enjoyed our stay there!

  • Stayed: June 2012, travelled as a couple
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Thank Tommy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear TommyA,
Thank you for taking time to review us on Trip advisor. It was a pleasure reading the positive comments on our hotel, staff, heavenly beds and the drinks selection in our Bar. We hope you would continue to come back and visit us again. Thank you for your loyalty and feedback.
Regards,
Colin Ankersen.

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Reviewed 4 July 2012

I stayed at the Westin this past weekend for my wedding and felt completely at home. Kelly and the rest of the staff were all extremely accommodating, friendly and helpful in so many ways. They made my new husband and I, as well as all of our guests who also stayed at the hotel feel welcomed. The rooms, suites and interior of hotel were all beautifully furnished. I would definitely stay here again.

  • Stayed: June 2012
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Thank ShellyB1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear ShellyB,
Thank you for taking time to review us on Trip advisor. We are delighted to hear that you enjoyed our hotel and your guests felt welcomed for your wedding event. Congratulations on your wedding and we hope you will come back and visit us again in the near future. We will pass on your feedback to our associates. Let me know if I may be of any further assistance.
Regards,
Colin Ankersen.

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Reviewed 13 June 2012

Recently stayed at the hotel for a business meeting. The rooms were comfortable...heavenly bed...zzzzz. The bathrooms of rooms on the northeast side of the hotel were very small but functional. Hotel staff were very accomodating - especially the concierge staff. John, the doorman, was extremely knowledgeable and helpful, ensuring that we had directions and hotel contact information to ensure a safe return trip. The food and bar service was excellent! Thanks for making a long week a very comfortable week.

Room Tip: Choos rooms on the front facing parking lot, they are bigger.
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  • Stayed: June 2012, travelled on business
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Thank RedbirdNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear RedbirdNC,
Thank you for taking time to review us on Trip advisor. We are glad you enjoyed our services and hotel. We will pass on your encouraging comments to our staff . Please let me know if I may be of any further service and we hope to see you again in the near future.
Regards,
Colin Ankersen.

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Reviewed 12 June 2012

Our daughter was married this past Friday, 6-8-12, at the Westin and everything was perfect!!! We wouldn't change a thing about the day and our experience at the Westin Governor Morris Hotel. From the very beginning of our wedding planning to the farewell breakfast the day after the wedding, everyone we met was so attentive to everything we wanted and needed. David and Julie are the best. Julie made sure that all of our daughter's dreams for her wedding day were fulfilled. From the very beginning to the every last day of our stay, Julie held our hands and never left our sides. She was warm, attentive and the very best. Kelly helped with every detail of our room reservations. She made sure all of our guests have the exact accomodations that they needed. We had some guests with disabilities and they were accomodated perfectly. Susan and Pedro were with us throughout the rehearal, the ceremony and to the end of the reception. Everything we and our guests needed was taken care of immediately and no one wanted for anything. The service is unbelievable. The food is out of this world and the guest rooms are perfect. John, the doorman, greeted us the day before the wedding and made sure we were settled and comfortable in our rooms. And George, the other doorman, helped us when we left the hotel the day after the wedding with the same service as John. And all the rest of the hotel's stay were great, too. I could go on and on about how happy we are about our experience but I think you get the idea. We highly recommend the Westin Governor Morris for any affair you may have and also for a getaway with the town square of Morristown a short ride away. Its a beautiful place. Thank you all for making our daughter's dream wedding come true!!! Our family and friends can't stop talking about the day!!!

Room Tip: There's not a bad room in the place. Our guests were on different floors and in different types...
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  • Stayed: June 2012, travelled with family
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Thank VickiSp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear VickiSp,
Thank you for taking time to review us on Trip advisor. It was a pleasure reading your outstanding comments on our services, staff and the hotel. We strive to provide top notch service for our guests and feedback like yours encourages us to drive our business to higher levels. We have circulated your feedback to all the staff members mentioned and they are delighted to hear about the success of the event and the kind words from your survey. We sincerely hope to continue this association with you and hope to see you again in the near future.
Regards,
Colin Ankersen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Governor Morris, Morristown

Address: 2 Whippany Rd, Morristown, NJ 07960-4768
Phone Number:
Region: United States > New Jersey > Morris County > Morristown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Morristown
#5 Business Hotel in Morristown
#5 Romantic Hotel in Morristown
Price Range: £159 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Governor Morris, Morristown 4*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more   less 
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Also Known As:
The Westin Governor Morris, Morristown Hotel Morristown
Westin Governor Morris Morristown
Westin Morristown
Morristown Westin

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