Congrats Westin, you get one of my rare one star reviews.
You canceled my reservation that I booked four months in advance because you were oversold because of weddings in the building. Here's what's wrong with this:
1) I booked FOUR months early, how do you oversell MY room?
2) Who gives you the right to place preference of a wedding customer over any other customer?
3) You sent me an EMAIL 3 hours before check in. Why wait that long? I don't care that you 'tired calling' because I never got a call nor a voice mail. I flew in from California to this? No thanks. Keep calling and find me ASAP. Don't give up after one attempt.
4) Here's the real funny part: I WAS PART OF THE WEDDING PARTY!!! So you gave away the room of someone in the wedding!
I booked online then called personally to make sure I was marked down as part of the wedding, which they didn't do. You stated I would be refunded for my inconvenience, which I wasn't. I care little that you put me up in another hotel and provided transportation because of how large the inconvenience was that I had to be away from my friends and the after gathering on the night of their wedding. What I care greatly about is that you're not holding to your word on my refund nor reached out as you said you would. And you had no remorse for the inconvenience.
I can only comment on the customer service, which was damn horrible.
- Official Description (provided by the hotel):
- Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Governor Morris, Morristown Hotel Morristown
- Westin Governor Morris Morristown
- Westin Morristown
- Morristown Westin