My confirmation number from the Starwoods website was 001174618. Check-In was supposed to be for 3 PM EST. I tried checking in at 6:30 PM and was advised the room still was not ready. No one on the staff seemed to have any sense of urgency regarding this matter. If my rental is to start at 3 PM and I don't get my room until approximately 7 PM EST, I would think that I shouldn't be charged the full price because I didn't have the room for the agreed upon timeframe. To be clear, I was charged the full amount. I was told that my room had not been cleaned earlier in the day when I tried to check in and then I got the same line at 6:30 when I was sure the room would be ready. I was staying at the hotel for a wedding in which I was a groomsman. The unavailability of the room caused me to have to get ready in someone else's room; an imposition I did not want to make. It also prevented me from being able to store my luggage and personal items in a space designated for me. Instead of taking pictures with the bridal party, I was busy trying to fix this simple check-in issue. I waited at the courtesy desk for 20 minutes while someone was allegedly checking on the cleanliness of the room. Since my luggage was in another person's room before the wedding reception, I had to wait until after the reception to chase down that person so I could get my things. Therefore, the next day was also complicated by this mishap. The temperature control in the room was seemingly broken and there was no ventilation. Overall, a poor experience exacerbated by a poorly trained staff. I'm glad I live in GA now and don't have to put up with this NJ brand of "hospitality."
- Official Description (provided by the hotel):
- Welcome to the Westin Governor Morris, Morristown. Our modern yet sophisticated "four-plus" star Morristown hotel offers spacious guest rooms & suites, with state-of-the-art amenities. ... more less
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- Also Known As:
- The Westin Governor Morris, Morristown Hotel Morristown
- Westin Governor Morris Morristown
- Westin Morristown
- Morristown Westin