We booked a night away in the Cotswolds thinking a walk, a meal and a few drinks finished off by a lovely night's sleep and a full English breakfast. The room was pleasant and the walk completed so we thought we would have wash before our evening meal but the water ran lukewarm. We mentioned this to the reception who said it was probably the kitchen using the water and we should give it 10 minutes. We waited and tried again no luck so we mentioned this again and was assured the owner was on his way to assess the situation and either he or the lady running the hotel would be up to reassure us. Our evening meal booking time was fast approaching and we were hungry but nothing so we tried again and the water ran cold so we concluded no solution had been found. Unfortunately, neither the manager nor the owner came up to talk to us. We had to go down to them. On the second occasion when we decided we did not want to stay the night the apologetic member of staff told us it had happened before and they had not got it sorted out, that is the hot water to this particular room, the Paris, had been faulty before. We said we were leaving to try and salvage something of our evening. As we left the manager saw us as she sat on a sofa in the lounge but did not rise to talk to us let alone offer an explanation or apology. I said to the member of staff I was not going to pay the £100 plus bill for a room we had no hot water in or had clearly not slept in. I telephoned to ask later that evening to enquire if we would be charged and got the manager who said no but then she said it had never happened before. So who is telling the truth? Bad customer service unfortunately meant we left the hotel with a bad taste in our mouths. A shame because it was a nice hotel. Check with the owner first if they have fixed the hot water problem before you book this hotel.
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- Also Known As:
- The Lamb Hotel Shipton Under Wychwood
- The Lamb Inn Shipton Under Wychwood, Oxfordshire