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“Best Christmas Party Ever”
Review of The Moat House

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The Moat House
Ranked #1 of 1 Hotels in Acton Trussell
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best Christmas Party Ever”
Reviewed 29 December 2011

A party of 8 of us went for our Christmas Party - overnight stay with meal in the restaurant - we could not fault it from booking through to departure - absolutely superb.

Our rooms were exceptionally comfortable, we then enjoyed pre-dinner drinks in the bar dispensed by professionals and with those all important touches like lime squeezed into the gin and tonic.

We then went into the restaurant, the meal which we pre-ordered was then served and could not be faulted. The Wine Sommelier, Ian was very attentive and kept our glasses topped up.

We then enjoyed the rest of the evening, dancing away to the DJ.

The following morning we had a fantastic, relaxing breakfast before leaving.

well done to all members of management and staff

  • Stayed December 2011, travelled on business
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Helpful?
Thank David186377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Owner at The Moat House, responded to this review, 1 February 2012
Great to get a review like this, certainly brings a smile to all our faces after all the efforts we put into our Christmas at The Moat House.

Your review reinforces the fact that running a hotel is a team effort, not dependent upon the actions of one person, but of all.

Thanks for telling others that we did a good job, we really appreciate it.

Chris Lewis
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
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English first
Stafford, United Kingdom
Level Contributor
333 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 2 December 2011

Stayed at the hotel after a function and enjoyed a comfortable nights sleep in a well appointed hotel. Reception was freindly and helpful. Breakfast well presented with above average cooking. Close to M^ junction 13 so it is a useful place to stay if you want to avoid the chain hotels scattered around motorway junctions.

  • Stayed November 2011, travelled as a couple
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Helpful?
Thank LouJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Owner at The Moat House, responded to this review, 1 February 2012
Lou Johnson

Thanks for your review, The Moat House is lucky to be in a village location, but just 3 minutes drive from J13 of the M6 motorway, so as you say we are different to many of the chain hotels scattered around motorway junctions.

I'll pass on your feedback to all of our team

Chris Lewis
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 November 2011

My Partner and I stayed here for a night and was very impressed with the service and accomdation. Breakfast was lovely, rooms where very clean and great value for money. Will definetly be staying here again

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
Thank djhill71727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Owner at The Moat House, responded to this review, 1 February 2012
Thanks for sharing your experience with other tripadvisor reviewers, we are a family business and depend upon repeat business for our success. I'll pass on your praise of breakfast to Simon our breakfast chef.
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Stafford, United Kingdom
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 November 2011

My husband & I had a one night stay to celebrate our wedding anniversary. Check in was quick & easy, the receptionist was very friendly & helpful. Our room was the let down. There were several cobwebs on the coving, there was a big chunk of plaster that had been knocked out the wall & all the lights in the bathroom were full of dead insects! There were several scuff marks on the walls & skirting boards, room could do with a freshen up & thorough clean. We reported this to reception who were very apologetic & arranged for our room to be looked at while we went for dinner. Upon return the cobwebs were still there & maintenance were going to sort the bathroom lights out once we checked out. Having said that the bed very comfortable & nice clean modern bathroom (apart from the lights!)
We dined in the restaurant having the Early Doors Menu, the food was amazing & the presentation outstanding. Our coffee was served with a plate that had chocolate piping 'Happy Anniversary' & truffles, a really lovely touch. The staff were very attentive & professional. All in all a wonderful stay, despite the housekeeping issues. Would recommend hotel.

  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank Dibble007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Owner at The Moat House, responded to this review, 1 February 2012
Thanks for your review and congratulations on your wedding anniversary.

I have passed on your feedback to our reception team, so a big thumbs up for them! However apologies about the room, we do have a very active maintenance programme, continually upgrading rooms, redecorating and painting etc. however as you so rightly point out it is these little things that are not acceptable. I have discussed this matter at length with our housekeeping team, so as to prevent further re occurrence.

Thank you for the feedback about the early doors menu in the restaurant, great to see that my team in the restaurant picked up from your reservation that it was your anniversary celebration.
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Stoke-on-Trent, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 November 2011

Short and sweet.....if your visiting the area I would certainly recommend this hotel.
Why?
Firstly when you negotiate the drive you can't help but be impressed by the look of the building, especially in the evening when fairy lights illuminate the trees!
Secondly, the staff are a credit to the hotel....everybody is cheerful and helpful.
Thirdly the rooms are clean, well equipped.
Fourthly the food is varied and of excellent standard.
I would definitely stay again.
And make sure you adopt the teddy bear on the bed!!!!

  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank bails999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Owner at The Moat House, responded to this review, 1 February 2012
Thank you for your review of The Moat House. As always I will ensure that all the team here are aware of your positive feedback and I'll make sure they are know how much their efforts have been appreciated.

Great to hear you like our fairy lights in the horse chestnut tree, it certainly adds a sparkle on a winters night.

It will be great to welcome you back in the near future

Chris Lewis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 1 November 2011

I've not stayed at the Moat House for around 3 years so was quite looking forward to returning. The room was excellent, food good and lots of choice of beers at the bar. The highlight of the stay had to be the breakfast - good variety and well cooked and the newly refurbished restaurant looks great. I'll be back soon hopefully as the hotel is as good as I remember!

  • Stayed October 2011, travelled on business
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Helpful?
Thank alanyorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2011

I'm from Texas and stayed here while on business in Wolverhampton in February. I'm glad I did. Not that bad a drive in the morning or evening. Much better than a chain hotel in my opinion. It has nice character. I stayed 5 nights and ate at the hotel restaraunt 4 of the 5 nights and loved every meal. Relaxed with a glass of wine and enjoyed the fireplace. Staff was friendly and service was nice. Grounds were welcoming and nicely maintained. I will go back there on my next trip to Wolverhampton.

  • Stayed February 2011
    • Value
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Helpful?
Thank BruceHudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Moat House

Property: The Moat House
Address: Lower Penkridge Road, Acton Trussell, Stafford ST17 0RJ, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stafford > Acton Trussell
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Acton Trussell
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Moat House 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Moat House Staffordshire, an independent, family run hotel with four coveted AA stars....a unique and very special place. The luxury Moat House Hotel boasts a canal side location in the picturesque village of Acton Trussell. It extends a warm family welcome which guarantees industry leading professionalism and service. Whether your need is for accommodation, fine dining, a wedding venue or the best in corporate hospitality, our beautiful, historical buildings provide the perfect solution. Close to junction 13 of the M6 and within a short drive of Stafford, The Moat House combines a taste of history with leading-edge facilities and unrivaled service. ... more   less 
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Also Known As:
The Moat House Acton Trussell Hotel Acton Trussell
Moat Hotel Acton Trussell
The Moat House Acton Trussell, Staffordshire

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