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“Not the best place to stay”

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Baymont Inn & Suites Keystone Near Mt. Rushmore
Ranked #12 of 13 Hotels in Keystone
Reviewed 3 August 2011

We stayed here on our third night of our American adventure, From the outside the hotel looked very good, That is really the only possitive I can give it.
We entered the hotel and went to the reception and were greeted by a miserable reception worker who did not greet us with a smile or a simple "hello and how may I help you". All he said was "Here's your key, you must check out by 10, coffee is only available in the lobby".
We found the room to be small, hot and not comfortable. Also noise could be heard from other rooms.
The hotel is located not far from Mount Rushmore but I'm sure there must be better accommodation out there!!

  • Stayed: July 2011, travelled as a couple
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4  Thank Owlincallington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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541 - 547 of 612 reviews

Reviewed 29 July 2011

My husband and I paid $100 a night to stay here. As others have noted, the bathroom is tiny, towels are thin and rough and only soap is provided. We had two double beds and NO room for our luggage. The first room that we were given was on the first floor next to a mechanical room (ac?). The head of the bed was vibrating from the noise! We asked to be moved (very unapologetic, very young clerk) and were given another room. It was lots of fun to move all of our luggage at midnight!! The second room was just as small. It was relatively clean. The staff was very indifferent to any requests and seemed confused if you asked them for anything. We would not stay here again.

  • Stayed: June 2011, travelled as a couple
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2  Thank happytravelers195112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2011

Third time we have stayed there, so it isn't horrible. Be wary of the rates and make sure you get parked early. Keystone is a good location but it is in the tourist trap Black Hills

  • Stayed: July 2011, travelled as a couple
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1  Thank Brad045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2011

Of course, like every hotel within 25 miles of Mt. Rushmore they advertise "rooms as low as $49.99". In this case upon request, we were told it was a small single (no surprise but had to ask). We were shown the 'double occupancy' rooms at just under $100 for two - then decided to just take a suite for $151 (double). Walking into the office is a pool and jacuzzi within sight of the front desk. It looks good but that's about it.

The room itself is WONDERFUL...well thought out/appointed and very clean. Balcony facing the town with a great vue - but from there - sadly - all downhill :(

Zero shampoo/conditioner in the bathroom - just a bar of soap. The jacuzzi was so filthy that we had to bite the bullet to get in....then it turned out to have poorly operating jets, if indeed they operated at all! Internet was so slow that we just quit using it. Though we have an internet cable to put into the wall with us - I believe it's the only access to internet and one would have to RENT AN INTERNET CABLE to access. Another good trick often used by hotels to suck $$ from customers. No breakfast served.

If for only these stupid little things, the room would have been well worth the cost - too bad.

Room Tip: Just spend the extra $50 for a suite if you stay here.....5 times bigger and very comfortable.
See more room tips
  • Stayed: July 2011, travelled as a couple
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Thank ohjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

We had a difficult time finding a hotel the night we got in as it was passed midnight and either there was no vacancy, no one in the office, or asked for way too much money. This was the cheapest we could find that had vacancy. The room had an odd odor and was very cramped. Internet was not easily accessible even with their provided information. TVs are very outdated and it took three times to get keys that properly worked. Not an enjoyable task at 2 a.m. They also have a very early checkout time requirement of 10:00 a.m. There is no breakfast or restaurant.
They do have a view of Mt Rushmore if you're lucky to get a room that faces that way and you are only a few minutes away from the national monument. If you're looking just for a place to crash and clean up, it will suffice.

  • Stayed: July 2011, travelled with family
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1  Thank HCForestor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

Stayed here due to our "adventurous" trip planning. It was a place to sleep. I doubt we'll stay here again. Room was alright, staff appeared tired of tourists, location blew.

  • Stayed: July 2011
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Thank Clairabelle429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2011

We were quoted $130 a night, but got a Military discount to $97.00 for a double bed. We bought two rooms, our room was dirty, finger prints on the mirror, T.V., our fridge did not work, and the blow dryer was broken as well. Our other room we paid for same thing, but to top it off someone prior to us went to the restroom and took a #2 and did not flush.
They do not have any type of breakfast in the morning, just coffee.
For $130.00 a night for a double bed you would expect to have a clean room and some type of food in the morning.
I was told by many guess they were not happy either, and that the pool was cold and there was an over powering chlorine smell.

In the morning we spoke to the front desk person, they passed us onto the morning manager, which she did not talk to us and passed us onto someone else. Finally after 35-40 min later we get told this; "We can only give you $10.00 off because you did not call us about the issues" 1. I am supposed to call someone to flush the toilet? 2. It was night time so I was not able to see the mess until the morning time. 3. Do you really think someone would make up the toilet incident?
What happened to wanting to provide excellent service, making the customer happy and wanting to show pride in your business? I would want to know these type of things, make note of them and make changes.

So for $10.00 off and not even "I'm sorry" I would pick another hotel, there are plenty to choose from.

  • Stayed: July 2011, travelled with family
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1  Thank Steph0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Keystone Near Mt. Rushmore

Address: 106 Highway 16a, Keystone, SD 57702 (Formerly Mt. Rushmore's President View Resort)
Phone Number:
Region: United States > South Dakota > Keystone
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Keystone
Price Range: £66 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Keystone Near Mt. Rushmore 2*
Number of rooms: 94
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Also Known As:
Mt. Rushmore`s Presidents View Hotel Keystone
Presidents View Hotel

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