We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room was filthy.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Lodge at Mount Rushmore
Ranked #8 of 14 Hotels in Keystone
Jefferson, Wisconsin
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Room was filthy.”
Reviewed 30 August 2014

We picked this hotel for its location. I wanted a quieter hotel, and this hotel is just outside the Keystone tourist district but still convenient to Mt. Rushmore and area attractions. Very nice lobby and pool, but the carpeting in our room was filthy. At first, I thought is was just old and stained, but when I rubbed it with a wet towel, the towel turned black. Ugh! Since it was late and we were very tired, we didn't bother requesting a new room. I did mentioned it to the receptionist at checkout, but she didn't seem concerned.

I wouldn't stay here again without viewing the room first.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkMGT, Owner at The Lodge at Mount Rushmore, responded to this review, 1 September 2014
Greetings....Thank you for taking the time to write a review. We have identified the room you where in and have had in deep-cleaned. You should have never been allowed in a room with dirty carpet.
Please accept our apologies. This is should not have happened as all the rooms are inspected prior to be occupied.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

610 reviews from our community

Traveller rating
    214
    193
    85
    63
    55
See reviews for
281
191
15
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Phoenix
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014

We stayed at the hotel for 2 nights while visiting Mt Rushmore and other local attractions. The location of the hotel were very close to all the attractions (3 miles to Mt Rushmore), We booked the room directly with Best Western and for the price I paid I was really surprised with the value we got. The staff at check- in was great, he gave us a rundown of all the amenities and was helpful with local directions. Our room was clean had a fridge,mw and internet service. It also had guest laundry which was nice after 5 days on the road. The breakfast was good (not great) Don't be fooled by the exterior of the hotel (which could use a little update) This was a real nice surprise.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Richmond, Wisconsin
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 August 2014

This was our home base for a week of motorcycle riding. Clean, comfortable and friendly. The breakfast was enough for a free meal. We didn't use the pool. The staff was friendly and helpful with all our questions. Good price, I will stay here on our next trip.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 26 August 2014

Close to Keystone, but not right downtown. Easy access to Rushmore and area attractions. Maple syrup was empty at breakfast and you would have though I asked for a miracle to get it refilled. Employee actually rolled their eyes at me when I had the gall to ask for it to be re-filled. Desk help was very good and helpful, but the food service experience put a very bad spin on things for me.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 21mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bismarck, United States
1 review
Reviewed 23 August 2014

The front desk attendants were very nice and helpful! We brought our dog and they were very accommodating. The bed was comfortable. The room was average. The pool area needed some work. It was a little loud because there were a lot of children staying there. Overall though it was nice.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2014

Four Presidents Lodge was one of the best hotel experiences in recent memory. Great location and the best hot breakfast I've ever had at a hotel! We had a wonderful person to help us with check-in that made us feel so welcome. We were there for 7 nights and had a great week there and would stay there again if in the area! I have problems with sleeping a lot and was pleased to get some of the best sleep there I've had in a long time. I'm not sure if it is because of the beds or not, but sure made the hotel seem extra special. :-)

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 189valerieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keystone, United States
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2014

Easy check-in and check-out. Recommendation for local restaurants was a big plus. Good breakfast. Will be staying here again very shortly. I have recommended this hotel to others and will continue to do so.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Keystone
2.0 mi away
Roosevelt Inn
Roosevelt Inn
#5 of 14 in Keystone
268 reviews
1.8 mi away
Holiday Inn Express Hotel & Suites Keystone
2.1 mi away
Rushmore Express Inn & Family Suites
Show Prices
Show Prices
Show Prices
1.7 mi away
Ramada Keystone Near Mt Rushmore
6.3 mi away
Best Western Golden Spike Inn & Suites
1.3 mi away
K Bar S Lodge
K Bar S Lodge
#1 of 14 in Keystone
857 reviews
Show Prices
Show Prices
Show Prices

Been to The Lodge at Mount Rushmore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lodge at Mount Rushmore

Property: The Lodge at Mount Rushmore
Address: 24075 Highway 16a, Keystone, SD 57751-6664 (Formerly Best Western Plus Four Presidents Lodge)
Phone Number:
Region: United States > South Dakota > Keystone
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Keystone
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Lodge at Mount Rushmore 3.5*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Travel Republic (UK), Evoline ltd and Cancelon so you can book your The Lodge at Mount Rushmore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus 4 Presidents Lodge
Best Western Plus Four Presidents Hotel Keystone
Best Western Keystone
Keystone Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing