My husband reserved 5 nights at The Roosevelt Inn back in February 2008 for our June 2008 Honeymoon.
After traveling over 1000 miles on a Harley, we were told our reservation was for one night only. The older gentleman desk clerk then decided maybe we were booked for 4 nights. We could stay the 5th night but would have to change rooms for the 5th night. He however; couldn't help us. He told us we would have to talk to Jenyl and remedy it ourselves.
The room was nice, the mattress worn out, the bathroom VERY small, the lighting in the room was dim, the towels were old and worn out and dingy. If you wanted a towel for the pool, you had to go downstairs to the main desk to get one. The pool area was dark and the hot tub was disappointing. It was located in one corner of the pool area...once in it you faced a brick wall that needed painting.
The pop machine was empty, after trying 3 different choices I gave up. We had to ask for more bar soap and tried for 3 days to get a box of kleenex, which we never did get.
The continental breakfast was a joke...they had NO plates, only napkins, and powdered juice, no milk or cereal, only frozen bagels, english muffins and stale donuts. BIG DISAPPOINTMENT!
All this aside, we were most upset by the lack of caring from the staff. We did talk to Jenyl about things, told her we were leaving a day early, and she said ok...didn't try one bit to make things rights. We will NEVER return there or recommend it to anyone.
I really hope the owners and staff read these reviews. They need a lesson in customer service for sure!
- Official Description (provided by the hotel):
- A small, family owned and operated, limited-service hotel located in the city limits of Keystone, SD, at the base of Mt. Rushmore National Memorial. Property has a variety of rooms, ranging from small, economy rooms with one queen sized bed to large family suites that can accommodate up to seven persons. Pool & Hot Tub operate seasonally (June, July, August). Airport transfers available at a nominal charge. ... more less
- Reservation Options:
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- Also Known As:
- Roosevelt Hotel Keystone