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“Spectacular views; but non-existent communications and also policy problems”

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Brynllydan Country Guest House
Prescott, AZ
Level 6 Contributor
164 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Spectacular views; but non-existent communications and also policy problems”
Reviewed 30 June 2009

First problem is that GPS takes you to a farm!! - they were helpful in re-directing us.
We booked by phone - but some important details were not in the online info nor told us at booking.
We had planned to stay 3 nights, however there is no room phone, no mobile service, no internet and no response to the reception night bell (about 8 pm). As seniors this is a unacceptable deficit - there was no way of calling for help if one of us should be unwell in the night.
So we decided to leave after one night; then the owner became unreasonable and said that we should have known her cancellation policy. Which is not published in reception, nor in the room, nor told us by phone at time of booking, nor on arrival.
Trying to settle the matter, I asked how much to settle in cash; we agreed the amount - owner gave us a receipt but also 'forgot' to give me the four pounds change.
Even though we had settled & got a receipt, she threatened 'we do not go to court - we use Debt Collectors'.
As we were leaving, owner rushed up demanding a trivial change to the note we had left recording our side of our experience.
We filed a formal complaint with the local Tourist Office in the hope that their inspectors will provide remedial guidance and ensure that this business is properly described.
Roger

  • Stayed June 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ONLY2B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brynllydan, Owner at Brynllydan Country Guest House, responded to this review, 19 September 2010
This is not an accurate representation of the facts. The complaint was not upheld by Visit Wales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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104 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (29)
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English first
manchester
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2008

very friendly welcome, nothing was too much trouble. Beautiful view, food excellent and accomodation was clean and comfortable. We enjoyed our stay very much and would recommend you to our friends.

  • Liked — cleanliness and convenience
  • Disliked — beds
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank powerballz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brynllydan Country Guest House

Property: Brynllydan Country Guest House
Address: Penrhyndeudraeth | Porthmadog, Penrhyndeudraeth LL48 6DU, Wales
Region: United Kingdom > Wales > North Wales > Gwynedd > Penrhyndeudraeth
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Penrhyndeudrae...
Hotel Class:4 star — Brynllydan Country Guest House 4*
Number of rooms: 8
Official Description (provided by the hotel):
This family run bed & breakfast Guest House is situated in seven acres of private grounds and is surrounded by the spectacular scenery of the Snowdonia National Park. Guests enjoy stunning views across the Vale of Glaslyn to some of the highest mountains in England and Wales including Mount Snowdon, while having nearby access to local towns, amenities and leisure activities. ... more   less 
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