First problem is that GPS takes you to a farm!! - they were helpful in re-directing us.
We booked by phone - but some important details were not in the online info nor told us at booking.
We had planned to stay 3 nights, however there is no room phone, no mobile service, no internet and no response to the reception night bell (about 8 pm). As seniors this is a unacceptable deficit - there was no way of calling for help if one of us should be unwell in the night.
So we decided to leave after one night; then the owner became unreasonable and said that we should have known her cancellation policy. Which is not published in reception, nor in the room, nor told us by phone at time of booking, nor on arrival.
Trying to settle the matter, I asked how much to settle in cash; we agreed the amount - owner gave us a receipt but also 'forgot' to give me the four pounds change.
Even though we had settled & got a receipt, she threatened 'we do not go to court - we use Debt Collectors'.
As we were leaving, owner rushed up demanding a trivial change to the note we had left recording our side of our experience.
We filed a formal complaint with the local Tourist Office in the hope that their inspectors will provide remedial guidance and ensure that this business is properly described.
- Official Description (provided by the hotel):
- This family run bed & breakfast Guest House is situated in seven acres of private grounds and is surrounded by the spectacular scenery of the Snowdonia National Park. Guests enjoy stunning views across the Vale of Glaslyn to some of the highest mountains in England and Wales including Mount Snowdon, while having nearby access to local towns, amenities and leisure activities. ... more less
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