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“Wow! What a fabulous place!”
Review of The River Cafe B&B

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The River Cafe B&B
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wow! What a fabulous place!”
Reviewed 15 September 2008

Two friends and I have just returned from a weekend at the River Cafe in Glasbury and it was an almost faultless weekend.
The River Cafe is on the banks of the River Wye and is run and managed by a group of lovely, enthusiastic people who clearly understand when to bring on the service and when to hold back. The light and airy rooms were immaculate and stylishly detailed. Lovely bathrooms with hot power showers. Comfy beds. Fluffy white duvets. Lots of pillows and welsh wool covers. Good tea tray and books in the room.
We were immediately asked down to the cafe for tea and coffee on the house where we lounged on the sofas and ooh'd and aaah'd about the view and perused the books left around for people to borrow. There is a lovely veranda overlooking the River with tables and chairs for the hardy eaters (it was a slightly chilly September weekend).
We ate at the River Cafe on the first night. Good Italian food and again, attentive, smiling service. Our aperitiv possibly the most delicious Prosecco I have ever drunk.
There is an abundance of staff on hand at all times to cater for your every need.
Next day we went canoeing from their base next to the Cafe. The sun shone and we glided (glid?)down the river in a state of near euphoria. 5 hours later, after a lunch stop in Hay we arrived at Whitney and were met by the River Cafe guys who grabbed us and our canoes and whisked us back to comfort.
We didn't eat at the cafe that evening, we ate at another restaurant 8 miles away. One of our party was held up and had to come on later. The River Cafe offered to drive her to us. Yes, you heard right.....to drive her to another restaurant 8 miles away..
They are very lovely people and we can't wait to go back again.
They gave us lots of their time. Chatted to us about which walks we might like to do and other places of interest to visit. Any tiny problems were immediately dealt with. And all this for £35 a night? I would happily have paid triple, and have, for much less.
Go there before everyone else discovers it and experience the gem that is the River Cafe.

  • Liked — Great, friendly service
  • Disliked — Nothing
  • Stayed September 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank GoneFishingLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
London
Level Contributor
3 reviews
Reviewed 13 August 2008

I loved the River Cafe - I just couldn't fault it. I spent the weekend there with a friend of mine and we both had the best time! The rooms are lovely - modern, very attractively furnished, and spotlessly clean. Breakfast was included and it was fantastic! Massive, delicious cooked brekkie with local apple juice and warmed croissants. The staff were also absolutely lovely and every single person I came across was really friendly and keen to make our stay enjoyable. I can't recommend it highly enough, and I will certainly be back!

  • Liked — All of it!
  • Disliked — There was nothing I didn't like
  • Stayed July 2008, travelled with friends
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jd1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 July 2008

We took a gamble on this place from a local Brecon Beacons booklet, and it really paid off! We had a warm welcome from the owners (and their new puppy!) and their super friendly staff showed us to a really tasteful room overlooking the river. It was modern minimalist but comfortably designed and equipped, focusing on the choice view from the french doors of the river rushing by. We paid £5 extra each for this privileged view, but it was well worth it. There was a nice big bath in the en-suite with plenty of hot water and the charming detail of a ceramic jug for rinsing your hair! It all helps make this a nice place for a couple hoping for a romantic break away. Our room had no shower, but I think the other 3 rooms (two of which are twin and ideal for friends sharing) had a shower instead of a bath. We were very happy in our room though.
We had not reserved in the informal restaurant for dinner, which is clearly very popular with locals, but there was no problem ensuring we had a table. The layout is relaxed, a sublte nautical theme running throughout, with big tables and bench seats to cater for whatever number in your party. The food is home-cooked italian, and excellent quality - as is the extensive wine list for such a small establishment! Breakfast, supplied complete with a large selection of the day's newspapers, was equally good quality although perhaps not quite as large a selection as I would have hoped from other standards already set. Having said this, I know the staff would have ensured we had been provided with whatever we had asked for were we staying another night. All the staff on the team seemed as dedicated to the place as the owners, which probably stemmed from Charlie's infectious enthusiasm and no doubt Jane's quality assurance! They were knowledgable, friendly and the service was some of the best we have received in a while - no mean feat! We sing praise for the multi-tasking staff who go from breakfast duty in the restaurant on to provide a high standard of cleaning in the rooms every day!
Our only complaint was the canoe centre was fully booked - so we'll have to come back again! We can't wait...!

  • Liked — Service, Staff, View, and Food.
  • Disliked — weather ;-) and leaving....!
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larfincouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.wales
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 November 2007

Stumbled upon this gem of a b&b by accident - used their canoe rental and needed a place to stay. We were very surprised by the clean modern, comfy new rooms and great food. Not what i was expecting in rural wales at all. a real breath of fresh air over the usual b&b. thoroughly recommended. My only complaint... the Etch-a-Scetch was broken, which was dissapointing on a sunday morning!!!

  • Liked — friendly atmosphere
  • Disliked — nothing
  • Stayed July 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank clum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2007

We booked for the Literary Festival and so stayed for a week - the B&B is run as an offshoot of their main businesses which are a small trendy cafe and canoe centre.

Our room was small and very plain - minimal really which in itself was not a problem but the way the B&B is run is just not satisfactory.

What went wrong? well, they don't clean the room daily - so we would go out early in the morning for a day at the festival and come back late to full bins, unmade bed, damp towels etc. The first time I thought maybe it was just an oversight but when it happened for the second day I asked if there was a problem and was assured it would be done the next day. It was, but that was it - day after day not done and when I asked they promised they would but they didn't.

May in Hay can be very chilly and this year the rains just didn't stop - because the cafe downstairs is hot the heating was off all the time and so our room was freezing - and worse our towels were so damp it was miserable. After six days we asked for and were given more.

We like healthy food. Breakfast for us is low sugar cereals - meusli or the like, fruit, yog, wholemeal grainy bread and for my partner all the cooked stuff. Breakfast in the River Cafe is cafeish - croissants, white baguettes (no other bread available) and a cooked option. I asked about fruit and on the second morning a couple of oranges and bananas appeared. I asked about maybe a yogurt and the day after that a couple appeared too but it was all a bit unexciting and hard work to get. Eventually we gave up and went into Hay for breakfasts in the morning where we got good food.

I hate grumbling but did ask repeatedly for various bits through the week. When it came to paying the owner asked cheerfully if we'd enjoyed our stay and was mortified when we reluctantly said what we thought was wrong. She's an extremely nice, bouncy and enthusiastic lady and her cafe looks like it's run well and successfully but her view of B&B is not ours. Basically she felt that (and I think she genuinely believed it) B&B's didn't get serviced daily and that we would just look after ourselves. She didn't realise that even though it was hot downstairs during service that it was freezing in the rooms and that towels could never dry. She felt that if we'd spoken directly to her things could have been put right - but we just hadn't seen her - we were out from early morning to late at night and our paths didn't meet. Except that is for the first night when we came back after 11 like drowned rats from a wet, wet festival site and she made us yummy hot chocolate. Really kind - it wasn't until we went upstairs and she went home that we started to see that we had problems. Perhaps if her staff had passed on our comments it would have made a difference.

So, hopefully they've put some of the things right. I hope so - it's a pretty spot but that didn't make up for a really uncomfortable stay.

  • Liked — location on the river was pretty
  • Disliked — poor service to the B&B customers
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank glorianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janeelizabethWales, owner at The River Cafe B&B, responded to this review, 7 November 2007
It is true we do not have the heating on in June but the first I heard of the customers being cold was when I read this review when it is very much too late to do anything about it.

Our breakfast consists of cereal/muesli, local single variety apple juice, Illy coffee/8 types of tea/local bacon, sausage, free range eggs, tomatoes, mushrooms, beans and toast. We bake croissants every morning and serve them with local honey and jams. This couple asked for yoghurt and fruit and we provided this.

We are a B&B and charge £35 per person.
This couple were given a complimentary meal on the house because when they came to pay the bill they said they had issues.

We have been open two years and have had nothing but very positive feedback to date so their hatred of us is somewhat of a shock but we take their comments to heart and will try to improve!


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The River Cafe B&B

Property: The River Cafe B&B
Address: Glasbury Bridge | Glasbury-on-Wye, Glasbury-on-Wye hr3 5np , Wales
Region: United Kingdom > Wales > Powys > Glasbury-on-Wye
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 B&Bs / Inns in Glasbury-on-Wye
Price Range (Based on Average Rates): £
Hotel Class:3 star — The River Cafe B&B 3*
Number of rooms: 5
Also Known As:
The River Cafe Hotel Glasbury-On-Wye
The River Cafe Bed And Breakfast
The River Cafe B&B Glasbury-On-Wye, Wales

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