I originally visited this b'n'b before it's new management and was a little worried when I saw it had changed hands. But needlessly so. My stay was comfortable, well-attended and the restaurant is good.
I'll start with the positives, because there are some negatives.
The hotel is flexible on check in, so when we arrived at 5pm it was no fuss. The rooms are good sizes, with very comfortable, clean sheets. The suite is the biggest with a sitting area and two windows, whilst the other rooms are simply a bed space. The en suites are clean, with complementary towels and shower products. There is a tea station in every room, wardrobe or some where to hang clothes (handy as we were there for a wedding) and TV with freeview.
The view is something you pay extra for, and is of the Bristol channel and the promendade. This looks particularly sweet at night, with the lights twinkling in the distance and a string of coloured bulbs along the promenade.
The restaurant is technically separate from the hotel, so please don't judge one by the other. I have ceoliac disease (cannot eat gluten), which usually causes all sorts of problems. The head chef spoke to me himself to run me through everything and it's ingredients, was happy to make substitutions and was helpful. We ate in the restaurant that night and had breakfast there the next morning. The breakfast for paying guests is flexible. You name it, he'll cook it. Which was quite nice.
The staff were very helpful and really made this stay. They gave us directions when asked, waited on us in the evenings attentively and went above and beyond - even spending a lot of time getting the wi-fi code for us.
Also there is ample parking.
Now the negatives:
The rooms could be better decorated, and these small touches would go a long way to upping the comfort of the rooms. The price under the new management was higher than before, but there was nothing new to justify the increase. The price for a side view room was £79 and for a sea view £89. This is a little steep.
You should know that the sea view rooms, whilst the view is nice, can be loud. With the staff going home late and the one-way road in between, you cannot leave your windows open to hear the sea at night.
The food at the restaurant sounded a lot better on paper, but was by no means awful. The dishes could be revised somewhat so the sides compliment the main focus of the dish, but generally I was happy. The waiters were a little slow and did forget a coke we ordered, but to that I say have a little sympathy. Waiting staff are only human.
Overall this is a good place to stay and a just fine place to eat. If you choose to stay here and the other reviews have put you off the food, I suggest the Fig Tree down the road.
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- Also Known As:
- The Pier And The Pebble Hotel
- The Beach House Hotel Penarth, Wales