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“They allow dogs but do not have ear plugs at the front desk” 2 of 5 bubbles
Review of Holiday Inn Express Mill Valley San Francisco Area

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Holiday Inn Express Mill Valley San Francisco Area
Ranked #2 of 5 Hotels in Mill Valley
Certificate of Excellence
Golden, CO
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“They allow dogs but do not have ear plugs at the front desk”
2 of 5 bubbles Reviewed 15 May 2007

I stayed at the hotel four nights; two of those nights I had to complain to the front desk about barking dogs in a room two doors down from mine (I was in room 134). Overall I spoke with five different people at the front desk. One did not know that dogs were allowed in the hotel and offered to come down to my room to listen. Two of them (including the general manager) told me that the hotel sets aside two or three rooms for dogs, but that these rooms were on the opposite side of the hall and seven rooms away. The fourth person I spoke with, during check-out, only apologized for the inconvenience I may have experienced. The fifth person apologized, then verified that there was a dog in the room two away from mine (the dog was in room 138) and then asked my why the general manager didn’t move me to a different room further away from the dogs (an offer I would have gladly accepted).

I found it odd that a hotel which allows dogs does not provide earplugs to guests that are inconvenienced; however, I am rather upset by the fact that the general manager lied to me about where the animals were located.

Regarding the security of the hotel, I was wondering why the security door had its latch taped over, allowing anyone to enter the hotel without a key.

Also, the housekeeping carts were stored in the hallway throughout my entire stay.

On the positive side, the property is a very short car ride to the Golden Gate Bridge and SF in general. The breakfast bar was very good, even having some low sugar items available.

  • Liked — location
  • Disliked — dogs in nearby rooms and thin walls
  • Stayed May 2007, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank AJGolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 28 February 2007

After reading some of the poor reviews on this hotel, we were a little worried about what our experience there would be like. However, we are very pleased with our stay. The room was clean and the bed comfortable. The crib we used for our baby was in good condition, and the staff was friendly and helpful. There is a neat Italian restaurant on the property, and there are some great views of the adjacent bird sanctuary. We never got a chance to go on the nature walk that goes past the hotel, though we saw lots of people walking and biking on it. The hotel is on the same exit you would take to go to Muir Woods and Stinson Beach, both very cool to see. Dress warm if you're going to Muir Woods (it's damp and cool in the deep glens).

  • Liked — Location and price
  • Stayed November 2006, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ldyvette79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 January 2007

I stayed here just 1 night for business. The check-in went really quickly and I got to choose if I wanted a room on the 1st or 2nd floor. The room was clean and spacious.

The only area for improvement that I saw was that the bathroom floor could use a good scrubbing... it wasn't that the tiled floor hadnt been swept or mopped, but it was stained.

If you want to be close to the Golden Gate and Sausalito but not have to pay $200/night, the Holiday Inn Express is a great choice. I would stay here again if I were in the area.

  • Liked — Fast check-in, big & clean room
  • Disliked — Bathroom floor
  • Stayed January 2007, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank tnwinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 9 January 2007

We stayed in the hotel right before Christmas and requested a two bed non-smoking room on an upper floor. We received a non-smoking two queen room facing the courtyard and were very happy with the location. It was near the ice machine but we didn't hear a thing.

Pros:
Breakfast was actually better than we expected. They had peeled hard boiled eggs, packets of oatmeal, and bagels in addition to the usual breakfast foods.
Nice linens and thick towels.
Quiet room facing the courtyard.
Room size larger than average.

Cons:
Bed was too soft for us.
Sliding door to balcony had to be slammed shut before it would actually lock.
First floor of our building facing the bridge reeked of smoke; luckily the second floor smelled much better.
Wireless works but you must find a good connection as there are several networks to choose from. Networks are identified by a room number.
Bathroom is functional but small.


I would stay here again if I was in the neighborhood and didn't want to splurge. We paid about $129 by calling the hotel directly instead of booking via the website which quoted $160+.

  • Liked — Great location for commuting to attractions at a reasonable price.
  • Disliked — Beds were too soft.
  • Tips/Secrets — Only King rooms face the preserve.
  • Stayed December 2006, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank freecia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 bubbles Reviewed 24 November 2006

We stayed here four nights, just before the Thanksgiving holiday.

After having read the reviews, we specifically asked for a quiet, more renovated room. The condition of the room was pretty good, recently renovated, granite sinks in an updated bathroom. Unfortunately, on our first night there, the toilet overflowed with very little provocation and there is a sign in the bathrooms that even warns guest that the toilets do not handle paper waste very easily. After learning to triple flush the toilet, we had no further problems with the bathroom.

The best thing about this hotel is the location, which is close to numerous beautiful hiking trails in the area outside the city. However the hotel sits within close proximity to a highway overpass that make most of the rooms quite noisy. Even after asking for a quiet room , we were a little closer to the freeway overpass than I would have liked.

The front desk staff was efficient and friendly. Breakfast were for my taste, too sugary. Pastry, muffins, bagels, fruit loops and granola and yogurt all loaded with sugar. However, there was also fresh fruit; banannas apples, oranges. There is a restaurant close by called the Dipsea which is quite good and served up one of the best mexican chorizo omelets I've ever eaten.

We did sleep well and the beds were confortable enough, towels in good condition and had good water pressure. We were on the first floor with sliders to the outside, which may have helped with the noise but always made me worry about security. There are only two levels and I would guess the higher level has more problem with the freeway noise. The rooms closest to the Lobby, are the farthest away from the noisy overpass and I would guess the upstairs units off these would be the best as far as veiws and noise were concerned.

Maid service was quite good, however we did notice a few ants in our room.

All in all, not the worst place, but we probably would not return.

  • Liked — Location near trails
  • Disliked — Location near freeway
  • Tips/Secrets — Ask for a room renovated and upstairs, close to the lobby
  • Stayed November 2006, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank daffy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marin County
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 25 October 2006

The hotel was dirty, shabby, and mismanaged. The television satelite goes out often and there were problems with the internet service as well. They allow pets and I was badly bitten by fleas. The manager claimed this is impossible because they have a pest control company spray for fleas. He is in denial that the fleas hatch out on days when the pest control company is else where. The hotel is shabby the hall carpets worn out and the management is not responsive to complaints. The house keeping is badly managed and does a poor job and they are very noisey as well so do not plan on sleeping in. Housekeeping carts litter the hallways after five until the next morning along with dirty mops and smelly mop water... pleasant this place is not. The front desk staff is cold and jaded.

Avoid this place. It is over priced and often smells like roach spray.

  • Liked — The location but nothing else
  • Disliked — The strong lack of management
  • Tips/Secrets — Stay any where but here
  • Stayed March 2005, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank sleeplessinMarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 September 2006

I would just like to say how fantastic we found the Holiday Inn hotel in Mill Valley. The rooms were both large and clean, with a nice bathroom with powerful shower. Parking was free and generally you could park outside your room so you don't have to cart your bags far. Breakfast was excellent and served buffet style so you could have as much as you like. Only a short drive to San Francisco (3 miles to Golden Gate Bridge), also only a short drive to Muir Woods for those who like to escape from the city. Would recommend going off the Highway 1 before the Golden Gate Bridge to get a fantastic view of the Bridge with Alcatraz and SF in the background.

  • Liked — The room and the location
  • Disliked — I have nothing negative to say about this hotel
  • Tips/Secrets — Visit Mill Valley, it's very quaint
  • Stayed June 2005, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Caldws1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Mill Valley San Francisco Area

Property: Holiday Inn Express Mill Valley San Francisco Area
Address: 160 Shoreline Hwy, Mill Valley, CA 94941-3610 (Formerly Tam Woods Hotel)
Phone Number:
Region: United States > California > Marin County > Mill Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Mill Valley
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Mill Valley San Francisco Area 3*
Number of rooms: 100
Official Description (provided by the hotel):
What will you do today in Mill Valley? Each day is a new adventure at Holiday Inn Express Mill Valley, located in scenic Marin County. Holiday Inn Express Mill Valley San Francisco Area sits against a breathtaking backdrop near the base of Mount Tamalpais, overlooking peaceful wetlands and bike paths. Natural beauty shines in our Mill Valley hotel, which grants access to some of Northern California’s most visited attractions including the Golden Gate Bridge and San Francisco, and the renowned Napa Valley wine country. After an adventurous day exploring the bustling city of San Francisco or the beautiful outdoors of Marin County, relax by the outdoor pool under a private cabana. Borrow a bike from our Bike Center and pedal along the nearby bike paths or roast marshmallows around our outdoor fire pit. Or stay in with the family and watch a DVD from our movie library in one of our newly redesigned guestrooms. Featuring modern, convenient and thoughtful services and amenities designed to keep you comfortable, well rested and entertained, Holiday Inn Express Mill Valley San Francisco Area provides the ideal home base for those looking to experience the vast playground that is the San Francisco Bay Area. ... more   less 
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Also Known As:
Holiday Inn Express Sausalito
Holiday Inn Mill Valley
Mill Valley Holiday Inn

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