I stayed at the hotel four nights; two of those nights I had to complain to the front desk about barking dogs in a room two doors down from mine (I was in room 134). Overall I spoke with five different people at the front desk. One did not know that dogs were allowed in the hotel and offered to come down to my room to listen. Two of them (including the general manager) told me that the hotel sets aside two or three rooms for dogs, but that these rooms were on the opposite side of the hall and seven rooms away. The fourth person I spoke with, during check-out, only apologized for the inconvenience I may have experienced. The fifth person apologized, then verified that there was a dog in the room two away from mine (the dog was in room 138) and then asked my why the general manager didn’t move me to a different room further away from the dogs (an offer I would have gladly accepted).
I found it odd that a hotel which allows dogs does not provide earplugs to guests that are inconvenienced; however, I am rather upset by the fact that the general manager lied to me about where the animals were located.
Regarding the security of the hotel, I was wondering why the security door had its latch taped over, allowing anyone to enter the hotel without a key.
Also, the housekeeping carts were stored in the hallway throughout my entire stay.
On the positive side, the property is a very short car ride to the Golden Gate Bridge and SF in general. The breakfast bar was very good, even having some low sugar items available.
- Official Description (provided by the hotel):
- What will you do today in Mill Valley? Each day is a new adventure at Holiday Inn Express Mill Valley, located in scenic Marin County. Holiday Inn Express Mill Valley San Francisco Area sits against a breathtaking backdrop near the base of Mount Tamalpais, overlooking peaceful wetlands and bike paths. Natural beauty shines in our Mill Valley hotel, which grants access to some of Northern California’s most visited attractions including the Golden Gate Bridge and San Francisco, and the renowned Napa Valley wine country. After an adventurous day exploring the bustling city of San Francisco or the beautiful outdoors of Marin County, relax by the outdoor pool under a private cabana. Borrow a bike from our Bike Center and pedal along the nearby bike paths or roast marshmallows around our outdoor fire pit. Or stay in with the family and watch a DVD from our movie library in one of our newly redesigned guestrooms. Featuring modern, convenient and thoughtful services and amenities designed to keep you comfortable, well rested and entertained, Holiday Inn Express Mill Valley San Francisco Area provides the ideal home base for those looking to experience the vast playground that is the San Francisco Bay Area. ... more less
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- Also Known As:
- Holiday Inn Express Sausalito
- Holiday Inn Mill Valley
- Mill Valley Holiday Inn