I must admit it´s unusual to write a review BEFORE You have been to the Hotel or even in the vicinity of the place.
However, I just wanted a very simple question answered, by the hotel, so I started by calling the FREE CALL CENTER with a very simple question.
"Is it possible to drive straight up to the Hotel Private Parking in my own car without chains, when it is or had been snowing? If not, how would I get up there?"
The girl was a fast speaking Spanish talking machine and no help at all. Absolutely useless! Do you speak English? she asked. (Me, after 10 years in Spain living with a Spanish girlfriend ?)
My answer was: Any European language you like, if you will just speak slowly please!
She now tried ½ English at the same speed! Please, give her some retraining in manners and the meaning of hospitality.
“Where and why does the Hotel have a Call Centre?”
In Madrid, she told me, she didn’t even know why.
Next I called the Hotel directly. Why not calling them in first place? Same question (Please see above) The answer: Call us when you are in Granada! or from City Parking Level 2.
I do not know where City Parking level 2 is? The Hotel website does not give any clues. I was still in Malaga, not Granada.
I have never been to the place, I had not even booked a room or made a decision to go before I had the information.
But I do know the difficulties in Austria when I am above the tree line in my own car.
That is why I called for the exact information but it was never given to me or found on the Hotel website.
I think, maybe we should just stay in the Valley? Below the snowline, at another Hotel with better Service and one which knows the product (Hospitality) that they are selling.?
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Travel Republic (UK), Expedia, Hotels.com, getaroom.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Vincci Seleccion Rumaykiyya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Vincci Seleccion Rumaykiyya Hotel Sierra Nevada
- Vincci Sierra Nevada
- Vincci Hotel Seleccion Rumaykiyya