I don't know how this hotel got four stars ? the guy on reception was very rude, demanded more money as I had booked through a website and he thought I should have paid more, not a good start. I am a coeliac which caused major problems, they said I should have told them before arriving, I have found most good hotels can cope, all the basic food groups are gluten free. I'm not asking for fancy food. I asked for an omelette for dinner and got a single egg omelette which was cold, when I sent it back they re-heated it. I think that was pretty poor. My husband complained and they didn't charge for the omelette. The snack menu is ok bacon and cheese baguettes etc. The kids were happy with them but the evening menu is extremely poor and expensive. The staff in the bar/restaurants are very nice but absolutely run off their feet. We ordered tea and after 15 min asked again but felt sorry for the staff. we stayed in the family room, has a mezzanine floor and kids slept up there but whenever they turned over in wooden beds on wooden floors I woke up ! Don't be expecting a power shower ! Was all ok but nothing modern about it. I won't rush back .
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- Also Known As:
- Hg Maribel Hotel Sierra Nevada
- Hg Maribel Sierra Nevada