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“Overrated and overpriced” 2 of 5 bubbles
Review of Natchez Grand Hotel

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Natchez Grand Hotel
Ranked #3 of 16 Hotels in Natchez
Canon City, Colorado
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Overrated and overpriced”
2 of 5 bubbles Reviewed 13 April 2014

As a travel agent, I spend 60 plus nights a year in hotels: 1-6 star properties. I know a four star and the Natchez Grand is NOT. The building is beautiful, and the location superb. The rooms are nice, but once you left the lobby, there was a smell of mildew in all the carpets. The rooms don't offer 4 star amenities and upgrades. The desk clerks are surly and rude: no smiles, no greetings, no pleasantries. They don't explain the resort fee, then become defensive when questioned. Although promised an AARP discount upon presentation of my card, the clerk who was on duty when I brought the card, would not honor the discount. Again, not in a friendly or apologetic way, they were curt and dismissive. The breakfast was hot, plentiful, and tasty. The dining room wasn't being bussed, and the beverage area and dishes weren't replenished. There are better choices in town for better prices. Under current management, it is a convention/tour bus hotel at best, not a 4 star property.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank travelplanner39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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573 reviews from our community

Traveller rating
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    108
    29
    20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
maben
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 April 2014

My husband and I stayed the weekend of March 29 2014. We were celebrating our 12 year wedding anniversary. I chose the Grand because last uear I attended a confetence for work and fell on love with the place. The desk clerks were nice and answered our questions about Natchez. Our river front view room was beautiful except the windows needed cleaning. We had plenty of super thick and soft towels, the bed was comfy and the 8.95 they added to our bill was worth the good breakfast. The hotel was close to the carriage ride, river, Old South Winery, the King's Tavern, and the African American Museum. The Grand Hotel is the place to stay.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrsobriant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Very pleased with our stay at this conveniently located hotel. We did book through hotel.com and got a better rate than if we had booked directly through hotel. Hotel was extremely clean. We always saw the staff cleaning throughout the day. Bed was very comfortable, and the staff was very friendly ( Anise Winding and Kydell Turner). We loved the hot breakfast, plenty to chose from. Staff even answered cheerfully checked with chef when I asked if certain dishes were gluten free. We stayed the last weekend of March, and loved it so much that we have booked another room for an upcoming weekend.

Room Tip: Choose a room on the river side, and you might be able to watch a river boat cruise the river.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 29 March 2014

Hotel has a great location close to everything. Rooms are clean and neat, bed is good . Price is a little high then they add another $8.95 /day for amenity fee for "FREE" breakfast, parking and wifi. BUT what that $8.95 doesn't pay for is a nice smiling polite desk staff....I guess that is extra - desk staff are surly and dry ,which is not the southern hospitality the south is famous for. The desk staff could learn a thing or two from the man at the "other front desk" on the back side of the hotel! THE BAR , Bryan Price the bartender is such a warm and friendly person always smiling and greeting the passerby. He makes you really feel welcome. Housekeeping staff are polite and helpful. They should change name from GRAND HOTEL to AVERAGE HOTEL WITH NICE VIEW.
P.S. Don't mess around and forget your toothbrush or razor.. they are NOT complimentary either , they have a store setup so you can buy an overpriced one.

  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shadee39358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Racine
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 28 March 2014 via mobile

I am very pleased with the hotel. The price. And the value. I do not like sneaky though. Advertising one price with free breakfast and then adding an "amenity fee" is sneaky and irritating. Just charge what you need to have honestly. Other than that. All is good.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank willy1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Dora
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

This hotel is very impressive. We stayed in one of the suites and were surprised at how modern and spacious the rooms were. The room was definitely worth the extra price. The suite included an impressive kitchen with a Keurig coffee maker, which was a plus. The bed was comfortable and if you opened the curtain, you could see the Mississippi River just a few feet away.

My only complaint is that the hotel was packed with people! Seriously, I've never been in a busier hotel. Many bus tours roll through this place and create havoc on travelers who just want a place to unwind. The continental breakfast was delicious and probably the best I've ever had at a hotel. HOWEVER, it was a madhouse trying to eat. There was no place to sit so we ended up having to leave the dining room and sit at the hotel bar to eat our breakfast. I thoroughly enjoyed my stay in the room, just not in the lobby areas.

Room Tip: Try to get a room facing the Mississippi. It's well worth the view!
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Felicia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson
Level Contributor
599 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 27 March 2014 via mobile

Good hotel but not "grand". Rooms were adequate but nothing out of the ordinary. To be called "grand" I expected the wow factor. Didn't get it. Walls were bear. Just plain wall paper. Very few pictures. Breakfast was good but cold. Staff at desk seemed to be new.

Stayed March 2014, travelled on business
Helpful?
Thank Kirby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Natchez Grand Hotel

Property: Natchez Grand Hotel
Address: 111 Broadway, Natchez, MS 39120 (Formerly Country Inn & Suites)
Phone Number:
Region: United States > Mississippi > Natchez
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in Natchez
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Natchez Grand Hotel 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
The Natchez Grand Hotel, formerly known as the Country Inn and Suites, was built brand new from the ground up and opened in 2008. The Natchez Grand Hotel is centrally located in the heart of Downtown Natchez with a magnificent view of the Mississippi River and walking distance to many downtown restaurants, shopping, attractions, and nightlife., The Natchez Grand Hotel offers a comfortable place to stay with friendly service and gracious amenities, and is the perfect place to host meetings, corporate retreats, social events and much more, with over 5,000 sq. ft. of meeting space. We invite everyone to be our guest and experience a "grand" stay while visiting Natchez, MS! ... more   less 
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Also Known As:
Country Inn Natchez
Natchez Country Inn

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