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“Needs work”
Review of Cedar Lodge Motel

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Cedar Lodge Motel
Ranked #3 of 9 Hotels in Goderich
Certificate of Excellence
Reviewed 25 February 2014

We picked this hotel in part on the Trip Advisor award of Excellence. I am having trouble understanding how they picked up this award. We reserved two rooms with double beds for 3 days for the 7 of us. This is a bare bones establishment. Beds are set on homemade plywood frames. The plywood in the second room we used was coming apart and nails were sticking out.
The boxsprings looked old, very old. Pillows are thin and hard. So we had to ask for more pillows.The staff was nice and brought two more paper thin pillows.
Blankets are paper thin to handle Canadian winters. On the first night, in both our rooms, the heat stopped working. Since it was 7'C, it was pretty cold. The next morning, we called the staff and were given new rooms. However, in the new rooms, the power stopped working, and in one room, the shower hot/cold faucets were mixed up.
This could be 3 star hotel if they would update the above issues, such as springing for decent blankets that don't look like they were made in the 1970's, and also:
1) put a towel rack in the bathrooms. 2 tiny hooks for towels don't provide enough room to hang clothes and wet towels for a family. Or at least spring for 2 more tiny hooks.
2) put a shelf in the bathroom. They have a small sink with barely enough room for toothbrushes and bathroom supplies for each family of 3 or 4.
3) Update the awful dark looking, cheap bedspreads.
4) put in a new bathtub plug. The one we used was too small, and the water kept draining out the tub.
The only good thing about this hotel is it was very clean, the staff was nice, it had a new flat screen tv and wi-fi.
Prices range from $69. to $109. as of this writing. These rooms were worth $59. at best.

  • Stayed: February 2014, travelled with family
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1  Thank TampaCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 4 March 2014

Thank you for your review of our property. We take each and every review very seriously and we are never pleased to hear that one of our guests did not enjoy their time with us. We have looked into the maintenance issues you mentioned and we have swiftly taken care of each and every one of them. I am thrilled that our staff treated you well and you found our establishment to be very clean. These things are very important to us and we are happy to hear that we met those important needs. I would like to comment on a few of the other statements you made. First, I would like to point out that we do replace our box springs and mattresses on a regular basis. We did inspect the ones in your room and put them on the list for replacement with the next batch. Also, we are in the process of replacing all of our blankets. We have replaced them in about half of the rooms and we continue to work on getting every room up to date. Also, we had maintenance in to inspect the heat issue, and upon inspection, there were no problems found. Perhaps there was some confusion with the conversion from Celsius to Fahrenheit. There is someone on site 24 hours/day for any issues our guests encounter, and we hate the thought of anyone spending the night cold. This is why we discounted your rate for the night spent without heat. We are confident we have taken care of all of the issues you brought up and we do thank you for taking the time to leave your comments. Each guest helps us make our motel a better place to be.

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156 - 162 of 246 reviews

Reviewed 4 February 2014

This property is okay, the rooms are very small and very cold. It took 3 hours for the room to heat up.
Why did they not warm the room a little since they knew we were coming. No space to walk from the door to the carpet except 1ft of tile. So carpet got wet which means so did our feet. And the TV was all snowy I thought I was in Cuba not Ontario.
The bathroom was long and very narrow. My husbands knees hit the wall in front of him.
We were only there for one night, because I was having surgery the next day. So would we go again? I don't think so.
The girl at the office knew we were having issues and did not offer us a different room.
Sorry for the bad review but the relaxing night I was hoping for before my surgery did not happen.

  • Stayed: January 2014, travelled as a couple
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1  Thank lovetotravelhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 9 February 2014

We always want our guests to be comfortable and it sounds like your stay did not live up to those expectations. We are very sorry to hear that. At this moment, I am not sure why the room was so cold but we are certainly going to look into that. Perhaps a change in procedure to ensure warmth for guests checking in on these colder days will be required. We will also be sure to look into the issue with the television. Again, with the TV’s all being new, we should not be having any problems. There is certainly a connection issue that needs to be addressed. As always, I would like to add, either good or bad, we appreciate your feedback. It helps us to improve our service and our property for all visitors. We do hope that you will consider giving us another opportunity in the future to correct our mistakes. If you are thinking of coming to Goderich for a visit, please call the office and we will be sure to take good care of you. Thanks again for your feedback. It is invaluable to us!

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Reviewed 4 December 2013

This motel was clean and had all the things a hockey team could need. The pool is in a separate building which was kind of nice since you didn't have to hear the noise from the pool or step in a puddle in the hallway. The rooms are small but have everything you need including an HDTV, microwave and bar fridge. The rooms were clean with no evidence of bugs.

This would be a great hotel in the summer since it is outdoor access. There is plenty of restaurants and shopping nearby.

  • Stayed: December 2013, travelled with family
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Thank Wannita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 5 December 2013

Thank you so much for taking the time to review our motel on Trip Advisor. We truly appreciate your kind words. We are so happy that you enjoyed your time with us and that we were able to meet all your needs. We certainly look forward to having you come back during the summer months to see all that Goderich has to offer! Again, thank you for your review!

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Reviewed 22 October 2013

Our room was quite and clean. With updates in the bathroom. Is located very close to down town in walking distance. The Hotel has gym facilities with an indoor climate swimming pool for relax after a busy day. The rooms in the main floor are excellent for people with disabilities

Room Tip: main floor rooms good for people with disabilities
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 23 October 2013

We really enjoyed reading your review! It had all the words we love to hear most... quiet, clean and excellent! It is so wonderful to hear that our property was able to meet all your expectations for cleanliness, location and relaxation! We look forward to having you stay with us the next time you find yourself in Goderich. Thanks again for your review! We truly appreciate it!

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Reviewed 16 October 2013

I found this motel to be very good for the price. The room had a fridge, microwave, telephone, wi fi, and even complimentary coffee. The pool, hot tub and exercise area were excellent. The owner and staff are very friendly and accommodating. All in all, it was a very positive experience.

I can't wait to return.

L. Madia

  • Stayed: October 2013, travelled as a couple
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1  Thank hutchie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 23 October 2013

Thanks so much for your review! We are happy that you found your time with us so enjoyable! It is great to hear that you were able to make use of all of our indoor pool facilities! It is a wonderful way to enjoy some free time! We can't wait for you to return either! We enjoy it when our guests have such a fantastic time while visiting with us! See you soon!

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Reviewed 5 October 2013

Thank you so much to the staff at Cedar Lodge Motel. We were driving by and decided to spend the night. Being from Ohio and visiting Canada we were a little unsure of what to do but the staff at Cedar Lodge were wonderful. The room was clean, spacious and Mr. Patel was gracious enough to make sure I had a cot in order to spend the night in the room with my elderly parents. I would definitely recommend it to others and we will be sure to stay here again should we have the opportunity to visit the area.

Thanks again to Mr. Patel and the other wonderful staff.

Sincerely,

Sherry Price
Ohio

  • Stayed: October 2013, travelled with family
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Thank sherry p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 23 October 2013

We appreciate your comments regarding your recent stay. At the Cedar Lodge Motel we always enjoy hearing about the experiences our guests have when they stay with us! We are happy to hear that you were made to feel comfortable! We truly appreciate your kind words. Thank you for taking the time to post your experience! We look forward to seeing you again whenever you get a chance to visit Goderich!

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Reviewed 30 September 2013

We found the motel to be very out dated and therefore over priced for what we had. We stayed 1 night as we were attending a wedding in the area. We didn't find it very clean either. The bath tub had hair all in it and when you turned the tap on the shower head leaked making the water go all over. The beds were old and not comfortable at all, furniture looked like it was falling apart and the carpets were dirty. The walls had patch marks all over. The next morning we got an unexpected wake up call at 9am by the housekeeper as she knocked and walked in. We were still sleeping! Check out is 11am not 9am. They shouldn't be walking in unless you have turned your keys into the office. I work in the hotel industry and this is unacceptable. I complained to the front desk as we didn't find our stay worth the price at all. Dirty, over priced & out dated..

  • Stayed: September 2013, travelled as a couple
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4  Thank Callie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitaJohnston, Front Office Manager at Cedar Lodge Motel, responded to this reviewResponded 1 October 2013

Thank you for taking the time to leave your comments. We love hearing what our guests have to say, good or bad. Each and every comment helps us become a better place for our guests to be. We plan to take your remarks and use them to make some changes. We have already changed our weekend start time for our housekeeping staff and we plan to begin some re-training as well. It is possible some rooms are ready for updates and now that the busy summer season is behind us, we can begin taking care of some of the bigger maintenance issues. I would like to add, most guests do not turn keys into the office. They simply leave at the end of their stay, leaving the key in the room. This may be the reason for the confusion with the housekeeper. She believed the room had been checked out. We do apologize for this misunderstanding as it certainly should never have happened. Again, we thank you for your comments. We will use them to make this a great place for all our guests.

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Additional Information about Cedar Lodge Motel

Address: 157 Huron Rd | Ontario, Goderich, Ontario N7A 2Z7, Canada
Phone Number:
Region: Canada > Ontario > Huron County > Goderich
Amenities:
Fitness Centre with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #3 of 9 Hotels in Goderich
Price Range: £52 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cedar Lodge Motel 2*
Number of rooms: 30
Official Description (provided by the hotel):
We are just minutes from the beach and historic downtown. A two story modern facility equipped with air conditioning colour FLAT SCREEN TV, wireless internet as well as microwaves and fridges in each room. We also have an indoor pool and whirlpool spa as well as a sauna and fitness centre. Direct dial phones with voice mail. Located close to many tourist attractions. Open year round. ... more   less 
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Also Known As:
Cedar Hotel Goderich
Cedar Lodge Motel Goderich, Canada - Ontario

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