Let me begin by saying the Hampton Inn Napanee is home to wonderful staff who demonstrate exemplary customer service. Friendly and outgoing, the employees of this property truly made us feel at home.
The location of this hotel is ideal for travelers. Literally right beside the 401, it is also adjacent to a Wal Mart, some food options and basic shopping. A large soccer pitch lies next door, granting an uncluttered view from west-facing rooms.
Rooms are well appointed, albeit a bit compact. One thing that was missing from a property which, presumably, caters to travelers was a mini fridge. The front desk was kind enough to put some perishables we had in the staff fridge, which was very much appreciated. Our room was missing sheers (there was an empty rod where they should be) so, unfortunately, we had to choose between no privacy or full-on blackout drapes in our ground floor room.
Amenities in the room are standard fare. Coffee maker, and a small LCD television. The picture quality of the TV available was poor due to being a basic analog signal. Some channels were so washed out that they were almost unwatchable.
Unfortunately, despite the great staff and comfortable accommodation, we were not completely satisfied with our stay. Given our options between Kingston and Trenton, we had specifically chosen the Hampton (and paid a premium above comparable properties) for the pool. With two young children along with us, swimming in the pool was to be the highlight of our stay. We suited up, headed to the indoor pool, and were surprised to find it was freezing cold.
I feel bad being critical about a seemingly minor issue, but it was so disappointing because we had paid the extra money just because there was a pool. Not being able to use it diminished the value of our stay greatly.
To end on a high note, we awoke to enjoy a full hot breakfast. Again, staff were extremely attentive and quickly replenished food and cleaned up after guests. Armed with a genuine "good morning!", they made sure everyone was comfortable!
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- Also Known As:
- Hampton Inn Napanee-Ontario Hotel Napanee
- Napanee Hampton Inn
- Hampton Inn Napanee-Ontario Canada