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“Warm staff, cold pool”

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Hampton Inn Napanee-Ontario
Ranked #2 of 6 Hotels in Napanee
Certificate of Excellence
Reviewed 16 August 2014 via mobile

Let me begin by saying the Hampton Inn Napanee is home to wonderful staff who demonstrate exemplary customer service. Friendly and outgoing, the employees of this property truly made us feel at home.

The location of this hotel is ideal for travelers. Literally right beside the 401, it is also adjacent to a Wal Mart, some food options and basic shopping. A large soccer pitch lies next door, granting an uncluttered view from west-facing rooms.

Rooms are well appointed, albeit a bit compact. One thing that was missing from a property which, presumably, caters to travelers was a mini fridge. The front desk was kind enough to put some perishables we had in the staff fridge, which was very much appreciated. Our room was missing sheers (there was an empty rod where they should be) so, unfortunately, we had to choose between no privacy or full-on blackout drapes in our ground floor room.

Amenities in the room are standard fare. Coffee maker, and a small LCD television. The picture quality of the TV available was poor due to being a basic analog signal. Some channels were so washed out that they were almost unwatchable.

Unfortunately, despite the great staff and comfortable accommodation, we were not completely satisfied with our stay. Given our options between Kingston and Trenton, we had specifically chosen the Hampton (and paid a premium above comparable properties) for the pool. With two young children along with us, swimming in the pool was to be the highlight of our stay. We suited up, headed to the indoor pool, and were surprised to find it was freezing cold.

I feel bad being critical about a seemingly minor issue, but it was so disappointing because we had paid the extra money just because there was a pool. Not being able to use it diminished the value of our stay greatly.

To end on a high note, we awoke to enjoy a full hot breakfast. Again, staff were extremely attentive and quickly replenished food and cleaned up after guests. Armed with a genuine "good morning!", they made sure everyone was comfortable!

In closing,

  • Stayed: August 2014
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1  Thank ChrisC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 - 257 of 399 reviews

Reviewed 11 August 2014

The hotel was just off the highway and is close to Kingston. We stayed here while attending a conference in Bellville, about 30 minutes west of Napanee. There were restaurants and shops close by. The room was large, nicely decorated and immaculately clean, although a bit small. The drapes did not close properly and the desk staff came up right away to fix it.

Over, a pleasant stay!

  • Stayed: September 2013, travelled as a couple
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Thank LNC1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

It was very nice and clean, the staff was very helpful, the complimentary breakfast was lovely. We had a suite, and it was very roomy and clean. Near the highway, but not bothered by any sounds. Also close enough to resaurants, if needed.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank 338rosemaryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Very nice hotel, very clean, very pleasant. The staff was kind and helpful. The complimentary cookies/juice/coffee in the lobby was quite appreciated. I traveled with my family and friends and we all enjoyed it. One note on the breakfast area, it is a little small if you are traveling in a large group (we were 8), but the staff was quick to accommodate us. Also, the hotel is close to many shops and restaurants so we always could get what we would forget or lose during the trip (the joy of traveling with kids ;) )

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank DanDG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We took refuge here as a transition between camping and home. We walked in without reservations, and couldn't have been more warmly welcomed and accommodated. Our room was clean and spacious, and the bathroom was quite lovely. Be forewarned, though, that although there is a spacious shower, there was no bath. Since we didn't ask for one (our priority was a large bed), I don't know if some rooms have them. The included buffet breakfast had the full range of what you'd expect - sausage patties, oatmeal, waffles, and little mini-omelettes, plus an assortment of pastries and muffins, yogourts and fruit.

  • Stayed: July 2014, travelled as a couple
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Thank benjymorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

This was a nice Hampton Inn, all was very good. Staff friendly and provided extra towels and pillows as we like. Pool and hot tub were clean. Breakfast was good as typical of a Hampton Inn. Napanee is a remote area, but we couldn't get a room in Kingston and this was worth the drive. Only comment is that the rooms were on the small side.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hampton
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

Great room, great pool/fitness area, great breakfast. Everything you want when away from home ( except a mini-fridge in the room). Close to all amenities and restaurants, wouldn't stay anywhere else when I'm in Napanee.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Hampton
Thank kevthedriller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Napanee-Ontario

Address: 40 McPherson Dr, Napanee, Ontario K7R 3L1, Canada
Phone Number:
Region: Canada > Ontario > Lennox and Addington County > Napanee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Napanee
Price Range: £102 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Napanee-Ontario 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hampton Inn Napanee-Ontario Hotel Napanee
Napanee Hampton Inn
Hampton Inn Napanee-Ontario Canada

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