While Villa Montana is in a beautiful, somewhat isolated location, the service was underwhelming. A lot of smiles, but exceedingly slow responses to simple requests for extra pillows and beach towels. At check in, staff did very little to make us feel that we were welcome. We tried to check in early and were told the room would be ready in 30 minutes. That was fine, but the wait was over an hour an a half. We would have been OK if they just told us up front to come back in two hours. We called the front desk a few times but it took at least three calls to get someone to answer. We are frequent travelers and usually don't complain about service, but at $300 per night, I expected better.
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- Also Known As:
- Villa Montana Beach Hotel Isabela
- Hotel Montana Beach
- Resort Montana Beach
- Villa Montana Beach Resort Puerto Rico/Isabela