I planned my trip here a month in advance. My husband and I travel to a new place every year and needless to say after the reviews posted here I couldn't wait. I paid in advanced and requested the honeymoon casita for the extra privacy. I was assured that I was guaranteed this room unless for someone reason the air conditioner went out or anything unfortunate were to happen to it. I also confirmed this with 4 other people.
Fast forward to check in, the room was nice and clean and I was pleased until I realized that there was no pathway to the reading are that comes with the honeymoon casita??!
What do you mean?
I thoroughly planned this trip, I was told it was already given to someone else. No apologizes no compensation no customer service. I was so upset. My husband is a new attorney and super busy we barely have time alone so I imagined us being secluded looking out at the stars with no laptop attached for 4 nights. Well that didn't happen, and they could care less.
I also noticed request for activities were also ignored before check in as they claim to be able to set you up with certain things, I ended up planning on my own.
Other than the disappointment of customer service, the resort is beautiful the casita is nice and large, the pool didn't appear to be heated.
The trail to the beach can be beautiful but scary also. You are completely exposed to nature and whatever creeps and crawls beyond the trees and thick vegetation. There is a bit of a hike to the beach 5-10 min depending on your past but defiantly worth it! I had the entire beach to myself while my husband slept. It's not a beach you can swim or snorkel but is something you shouldn't pass up. The bellhop was excellent, please be sure to tip we got caught off guard after passing so many tolls, other than that I would recommend it to the viewer reading.
- Official Description (provided by the hotel):
- Royal Isabela greets guests with much more than suite accommodations. Located just steps from The Restaurant at La Casa, 20 freestanding Casitas are true "little houses" designed for the ultimate in Puerto Rican resort stays. Each Casita encompasses 1,500 square feet of indoor and outdoor space and is sited to best catch Royal Isabela's stunning ocean vistas with minimal impact to the environment. ... more less
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- Also Known As:
- Royal Isabela Puerto Rico