We reserved the villa for 2 nights, which making reservation were quite difficult because they lady could barely speak english. Upon arrival the place look beautiful from lobby area. When we check in my husband notice that they had all my info incorrect. Once received location villa, upon entering the villa which was in the evening, it was HOT inside, light bulbs burnt out. The couch in front living room had rips in middle of it and was all sunken in on sitting flat on floor. Not legs on couch. There was only one ac in one room. Was never told or stated in website that only one room has ac. Due to our son who has bad allergies and condition of room we returned back to lobby to ask for another villa, room etc but they claim they had no more rooms available. We then asked for a refund and they refunded only the second night but refused to refund the first nigh of $248. My husband asked for manager and they stated come back tomorrow to speak to manager. When we returned next day the lady said manager does not work weekends and to come back Monday. We had other days reserves at Ramey Base. Monday morning husband called and spoke to manager and she stated that they will not refund us because it was not 3 days before reservation. Over priced and bad customer service.
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- Also Known As:
- Hacienda El Jibarito Hotel San Sebastian