Had to speak with three managers within 12 hours of check in. Multiple issues. Property seems to be much more than can be handled. We have stayed at this resort 5 times in the past 6 years and we always stay in the napa tower but this year the service really fell off. Seems like the staff is only concerned about money. Add that to the fact that valet parking is $30/day mandatory and hotel tax is 10 percent and resort fee is $25/day and excise tax is 15 percent you are easily spending an additional $120-$150 a day on top of your room charge before you even wake up. Do yourself a favor and check out the 4 seasons which may appear to be more at first but once you add in all the extra charges at GW they are actually less for a significantly more luxurious hotel.
Beds need updating, as I said I feel like the hotel is ranked lowest in wailea for multiple reasons.
Lastly, had found a few bugs in the room. When I mentioned it to the manager I was told he would check about moving us to a different room and never called me back. I took photos and called again the following day and was told there was nothing they could do unless I wanted to pay $1,000 additional to upgrade rooms.
- Official Description (provided by the hotel):
- Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more less
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- Also Known As:
- Grand Wailea - a Waldorf Astoria Hotel Wailea
- Grand Wailea Maui
- Grand Wailea Resort Maui
- Grand Wailea Hawaii
- Grand Hotel Wailea
- Grand Resort Wailea
- Grand Wailea - A Waldorf Astoria Resort Maui