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“very pretty place”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #5 of 7 Hotels in Wailea
Certificate of Excellence
San Jose, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“very pretty place”
Reviewed 5 July 2014

stayed at Grand Wailea for 3 nights, I have to say that this is a very nice resort, beautifully designed and very friendly services. Sandy beach is very nice and lots of activities. We did stand-up paddle and snorkel right off the beach, Sun set viewed from the beach and from our balcony is magnificent. The resort also lend us free bikes to ride around to Kihei to check out local shops and parks. We had a great time staying there.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rsjctpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
San Jose, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

For those of you whom follow me you will know most of my reviews are fairly positive and I give it to you straight...well this one is not all great but hear me out...so we recently spent a few weeks in Maui and decided to spend a night with the kids at the Grand for a change of pace and the pools etc...we usually go to the Grand a few times a year....over the past 2 years we have noticed several things becoming more evident, well it is still one of the coolest places to take kids since they have the most to do, pools, slides, etc...the original owner who's story is interesting thought it all out that is for sure. So what's the deal, well...it used to be the most expensive hotel and is # 2 or 3 now, the rooms have always been small for what you pay for, the suites are great and we have stayed in most of them but they price tag is insane..the last one we stayed in had ants on the window ledges and needed some help that is for sure....the pool ( as of this current trip) has several spots where it is missing tiles, there is a definite decline in the amount of servers, security around the pool, people checking on ALL THOSE towels left on chars and the people have already left or at the beach or other...we noticed there was no where to sit yet the pool was busy but not nearly at its peak. They used to have people come around and flip the chair tops down and if they did not appear to be used within 30 min or so they would clean them off so someone who needed a place to sit could!
Food and drinks have been and still are way too expensive although we did notice the food quality ( not quantity) is better, but still food and drink prices compared to neighboring hotels is not in line and has always been a little crazy.
the staff at the front desk is always great , never an issue there some of them we have go to know over the years , and they have great memories to know us after all the people they see daily.
They are renovating some parts of the pool area, but still they need more work, everything looks a little dated and given the prices they charge I am sure they have the budget to update things.
another small thing, we asked 3 staff members where the shaved ice and/or the check in area since the normal area was being renovated and they had no idea..maybe the management needs to update all staff across the board on what's happening. the waitress even said they are moving things around and not telling them anything.
so all in all still love the place and will go back...but maybe dropping on our list of to do's every few months when were here....Aloha.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SANJOSESK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 July 2014

We stayed at the Grand Wailea Resort as Kamaaina for 3 days. The first day we arrived mid-day and were unable to find a chair by the pool. The next day and every day after I had to get up at 7 AM and rush to find 3 chairs. People were already reserving their spots for the day. There are cabanas by the pools that are extremely expensive ($500.00) and take up most of the reserved seating by the pools. Leaving few spots for everyone else.
The chairs with an umbrella were NEVER available, even when I went first thing.
The staff really catered to the people who paid for a cabana, everyone else seemed to be ignored.

Beware that if your child is not tall enough they will get a white armband and not be allowed to ride the two "big" water slides. Our 5 year old, who is fully able to swim, was not tall enough and they would not give her a regular armband. The kids are the ones who think the slides are so fun and he didn't even get to go. They say they have five slides for all kids. This is the slides between the pools. They are slow and short. This is ridiculous.

The resort charge is a total joke. We never got a lei greeting or Mai Tai. The included internet service was terribly slow.
The valet charge and resort charge added more than $50 a day to the already high room charge. The room wasn't even that nice. Crappy furnishing and dusty ceiling fans.
The maintenance guy wanted to come in and spray for bugs. My husband refused because he didn't want poison all over our stuff.

Not worth the money. Just go to a water park instead.

Room Tip: Kamaaina get the ground floor.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 July 2014

Used hilton honor points. Stayed in elite locked area, room approx. $700 per night per room. I do not understand the value. Free continental breakfast and a few free drinks at 4:00, not worth the private area. Room $379 was pretty much the same as the upgraded area. Save your money and go offsite for a quality meal.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NORCALMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

For those of you whom follow me you will know most of my reviews are fairly positive and I give it to you straight...well this one is not all great but hear me out...so we recently spent a few weeks in Maui and decided to spend a night with the kids at the Grand for a change of pace and the pools etc...we usually go to the Grand a few times a year....over the past 2 years we have noticed several things becoming more evident, well it is still one of the coolest places to take kids since they have the most to do, pools, slides, etc...the original owner who's story is interesting thought it all out that is for sure. So what's the deal, well...it used to be the most expensive hotel and is # 2 or 3 now, the rooms have always been small for what you pay for, the suites are great and we have stayed in most of them but they price tag is insane..the last one we stayed in had ants on the window ledges and needed some help that is for sure....the pool ( as of this current trip) has several spots where it is missing tiles, there is a definite decline in the amount of servers, security around the pool, people checking on ALL THOSE towels left on chars and the people have already left or at the beach or other...we noticed there was no where to sit yet the pool was busy but not nearly at its peak. They used to have people come around and flip the chair tops down and if they did not appear to be used within 30 min or so they would clean them off so someone who needed a place to sit could!
Food and drinks have been and still are way too expensive although we did notice the food quality ( not quantity) is better, but still food and drink prices compared to neighboring hotels is not in line and has always been a little crazy.
the staff at the front desk is always great , never an issue there some of them we have go to know over the years , and they have great memories to know us after all the people they see daily.
They are renovating some parts of the pool area, but still they need more work, everything looks a little dated and given the prices they charge I am sure they have the budget to update things.
another small thing, we asked 3 staff members where the shaved ice and/or the check in area since the normal area was being renovated and they had no idea..maybe the management needs to update all staff across the board on what's happening. the waitress even said they are moving things around and not telling them anything.
so all in all still love the place and will go back...but maybe dropping on our list of to do's every few months when were here....Aloha.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SANJOSESK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 July 2014

I loved my stay at the Grand Wailea Resort-- it was everything I could hope for in a high-end resort of its kind. We celebrated our 4 year anniversary on these grounds, and highly recommend it for anyone looking for an exquisite resort experience.

Fantastic grounds, full of gorgeous flowers and trees, a super friendly concierge service, and rooms that you will daydream about for the rest of your life.

Rooms & Dining

The rooms were huge, bright and airy. The king size bed was so comfortable, I could easily have sunk into it and spent a happy vacation doing a bed-in. The room was equipped with an amazing bathtub and shower, too (Best bathtub ever, you can almost skip the jacuzzi and enjoy it all for yourself!) The shower gel and soaps aroused your senses, with coconut and mango smells that will forever make you think of Hawaii.

We had a gorgeous view of the chapel, streamlined by a quiet koi pond. It was perfect. The room service menu was the best I've ever had. Try the caprese salad, quesedillas app, spare ribs entrée, fried chicken with lilikoi sauce, truffle mash potatoes, and any of their desserts. Huge, generous portions, a marriage of tastes that will delight your palate.
(all were recommended by the in-room dining person on the phone, who was lovely).

For a nice dinner, I highly recommend "Amasia", at the Grand Wailea. My "eat-anything-if-it's-in-front-of-me-yet-i'm-still-picky" partner turned into a foodie just from that experience-- the tasting menu & wine pairing is what we would return for, it was exceptional. The combination of flavors in these little bites will leave great savory memories, trust me. Service was exceptional.

Pools & Activities

The adults pool was nice and quiet, as you would hope for, and the water slides and pool park is a highlight of the trip, even for adults (the big one at the top is the best, so fast-- kinda scary, in a fun way)! Easy access to beach from the grounds, a direct access to white sand and quite calm oceans. If you fancy bigger waves, the Grand is also just a 10 min drive to Big Beach where you can watch the locals bodyboard or skimmers (Big Beach does have the most dangerous shore break in Hawaii, be careful when swimming).

Spa Grande was also a highlight of my trip-- the pools/saunas were amazingly well maintained, with a friendly and caring staff. I stayed there for an hour and a half, and it was absolutely relaxing. I especially liked the Hawaiian pools, the hot/cold Japanese pools, and the steam room. The lady who will tend to you is the nicest person I've ever met in my life.

Last but not least, the valet guy who greets you will also leave a lasting impression, he is so friendly, and makes you feel right at home!!

Highly recommend the Grand Wailea Resort for its impressive grounds, sumptuous rooms, Amasia Restaurant, Spa Grande and water slides.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chantal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWExecutiveOffice, Public Relations Manager at Grand Wailea - A Waldorf Astoria Resort, responded to this review, 4 July 2014
Aloha Chantal T,

Mahalo for your review and celebrating your four year anniversary at Grand Wailea! We love your detailed and descriptive review of the views, spa, and food. It sounds like you fully experienced everything that Grand Wailea has to offer, and we appreciate your feedback. Big Beach is a favorite for locals and visitors alike and a great place to try out bodyboarding or just spend the day floating around.

We hope to welcome you back again soon to Maui and Grand Wailea!

Mahalo,
Rachel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 July 2014

We went to the Grand Wailea for the third week of June, but stayed a few days over into 4th of July week; for our first week, the resort felt serene and uncrowded; but as soon as schools let out for summer and the holiday week began, it became raucous and noisy literally overnight! Depending on the timing, the Grand Wailea can feel posh and romantic -- or like DisneyWorld.

If you do have kids in tow, they will go crazy for the elaborate series of lagoon pools with water slides. We strolled into every hotel in Wailea and along Ka'anapali Beach, and you really can't beat the water attractions at the GW, including an in-pool bar, grottoes, waterfalls to swim through and a lazy river. Great fun! There is also a glorious adult pool that was crystal clear and spacious, with artistic tiling and a fountain, and a breezy sports bar/restaurant attached (Molokini) that has decent (although pricey) grub.

Best things about the Grand Wailea: beautiful landscaping around the resort, with koi ponds, fountains, waterfalls, gardens, bridges, mosaics. A showy, open-air lobby, with Botero sculptures, pools and art. The shops and art galleries, pricey but fun to stroll through. Dinner at Humuhumunukunukuapuaa restaurant, designed to look like thatched huts in a lagoon stocked with big fish. The bed (comfy, feather), bathroom (big tub, glass shower) and balcony. A big, modern fitness center. The pools. A great team of concierges. Downside: the room was showing a bit of wear around the seams; especially the carpeting and sofa.

In Wailea, we did a short hike through the lava fields and the woods at La Perouse Bay, an easy drive. It's also fun to stroll over to the Four Seasons, the Fairmont and the Andaz along the beachfront walk. Grab a fancy cocktail at the Four Seasons lobby bar, but don't eat there; the bar food was flat-out awful on the night we went, not fresh and way overpriced.

In fact, you're better off avoiding the fancier restaurants at most of the Wailea resorts; most feature insane prices and kitchen staffs who phone it in, hiding behind the reputations of big-name chefs who are mostly absent. In fact, food all over the resort is wildly overpriced; instead, there are great, cheap fish taco joints in Kihei and local markets; we stocked up on breakfast food, and used our in-room refrigerator. Oddly, the best meals we had on the resort grounds were not from the "award winning" restaurants but from the pool menu, the Molokini bar and one lovely late-night meal from room service, with fresh smoked salmon and warm rolls.

Kate at the concierge desk gave us smart, thoughtful restaurant choices, including Cuatro, in a Kihei mini-mall, serving delicious seafood (make reservations).

We also loved Matteo's, on Wailea Ike Place, right near the GW. This restaurant is an obvious labor of love for its charming Italian owners, and has a fine dining feel at reasonable prices, plus a wine bar offering 3-oz. tastes; we enjoyed it so much, we ate there twice. A hidden gem!

We had great experiences with all the staff (a tip of the hat to Noreen at the front desk for helping us find a nice room, and to the valets and bell hops), and the hotel offers beach towels, water and umbrellas at valet. You can stay on the grounds for your entire trip, but we did the road to Hana, and sunrise plus the Sliding Sands trail at Haleakala (both excursions involve rising at early hours to drive -- and hike -- in often precarious conditions, but well worth it).

Tips: The beach in front of the hotel is nice, but fast currents and drop-offs make it challenging for a less experienced swimmer, especially later in the day when the winds and tides pick up. Ka'anapali Beach -- as well as Big and Little Makena, a 15-minute drive south from the hotel -- have clear, shallow turquoise waters (Little Makena is a nudist beach, so be forewarned).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SoMinty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 Family Hotel in Wailea
#4 On the Beach Hotel in Wailea
#5 Spa Hotel in Wailea
#5 Luxury Hotel in Wailea
#5 Green Hotel in Wailea
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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