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“Great hotel, like a mini-city; best before school's out!”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #6 of 7 Hotels in Wailea
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel, like a mini-city; best before school's out!”
Reviewed 15 July 2014

My fiancee and I stayed here for 8 nights in late June and got out at the beginning of Fourth of July week. And boy, were we glad we did, because as an adult couple without children, we enjoyed a pretty peaceful week before bedlam descended on the Sunday leading up to the Fourth. But I digress…

If you're looking for quiet and intimacy, this is not the hotel for you. It's a big, sprawling, mini-city of a hotel, with first-rate amenities, courteous and well-informed concierges, attentive servers (though likely not on par with the adjacent Four Seasons) and a beautiful property.

Rooms are a bit worn and dated, but you're not coming here for that; you're here for the grounds, the activities, the sunsets. There are a multitude of pools, fab water slides for all ages, and a lazy river. There are waterfalls raining down, a swim-up bar, and a Jacuzzi inside a cave. The adult pool (for those over 18) is a soothing balm for those looking to lounge about in relative calm and quiet, and there's poolside massages available by the half hour ($90-100) and hour ($150, but I could be wrong).

The beach, while not as long as the more famous Kaanapali, is still beautiful, and it's pretty easy to get set up with a chair, umbrella, and various water sports- snorkel, kayak, stand-up paddle board, etc. (No parasailing here; only on the west side). Water is most calm and lovely in the early am. By 11 or 12, it's as if a switch is flicked, the winds pick up, and so does the tide. Sunsets are dependably fabulous.

FYI: The horror stories you've heard about getting a poolside chair are true. It's easier to get a reservation at Tour L'Argent in Paris than it is to score a decent lounge chair by the pool. If you wander down to the adult pool past 8:00 or so- after you get your mandatory wristband and towel - you will likely be relegated to chairs on the grass between the pool and beach. You will gaze longingly and resentfully at the shaded private cabanas that someone has paid $500 a day for, just so they can wander away for hours without their chairs getting claimed.

If you are one of the privileged few who's planning on taking a cabana, then skip the next part of this review.

Here's how the racket works: starting shortly after 7am, a pool guard walks around and lays all "claimed" but unoccupied chairs flat. This starts the clock ticking. If the chair is still unoccupied after an hour, the pool guard has the right to "release" the chair to someone else. But if you nab your chair and stay in it until the guard has swept through your row, you will buy yourself extra time till the guard returns. Then you can go off, get breakfast, and saunter back down to the pool, smirking at the desperate fools who arrived too late.

Food tip: enjoy the more casual fare at Bistro Molokini, but skip the pricey restaurants. Amasia was a major disappointment. Humuhumunukunukuapua'a is better, with a more Hawaiian setting, but the food is pedestrian. The best dinner we had on Wailea was at Matteo's, a casual Italian place up the hill about 7 minutes away.

Beach tip: take the beach walkway to the Andaz Hotel (walking opposite from the Four Seasons) and spend a day on the glorious beach that stretches from the Andaz all the way down to the Days Inn. Or, take the car (or bicycle) the opposite direction and visit Big Beach, in McKenna State Park. Just a short distance away, don't miss the lava coastline at La Perouse Bay.

Spa tip: The spa is top-notch. If you get a treatment, be sure to arrive 45-60 mins. prior to take advantage of the spa amenities. It's all programmed to provide maximum relaxation, and you will be happy you took advantage.

Summary: If you're planning a trip before the kids go back to school in September, expect big crowds and families everywhere. The hotel is big and inclusive enough to have something for everyone, and even with the crowds, there are enough hidden nooks and tiki-lit paths to satisfy the die-hard romantics.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ForkINRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

Spectacular grounds, sensational service, superb restaurants. Room was good but one of two beds was not comfortable. Poolside food & drink was overpriced especially for family of four. We used nearby mall to save money on breakfasts, snacks, and a couple of dinners. Very good pools and the adult-only pool is great idea.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank N3184GJsandras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 July 2014

This is the hotel that was the setting for Just Go With It (Adam Sandler and Jennifer Aniston). Every time I watch it, it brings me back to when we were there. My husband and I stayed here due to our being members of Hilton Honors program. We had a great room with super large bath and a balcony that looked out to the beach - amazing view. We also had access to the breakfast and happy hour that was for members - definitely a nice treat. Although there were a lot of families in the main pool area, it did not take away from our time there. We loved the pool features - waterslides, etc. and my husband loved the in-pool bar - perfect for catching Sunday football on the mainland. The beach was nice - we didn't spend too much time there, but did snorkel a bit. Better snorkeling a short walk down the path - Ulua Beach. The options for lunch were good. We didn't stick around for dinner too much due to our activities elsewhere on the island. Also - got to visit the spa while there. It was a really great spa, a lot of really great things to do while waiting for a treatment. In general, I would recommend this central location - it was a good place to be in if you are looking to do activities all over the island.

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank jesswc779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2014

Rather than staying at this resort, you should stop by and have a drink or two in the lobby, and maybe get a spa treatment because the hydrotherapy that is included with the spa treatment is great. Otherwise, its just foolishly overpriced.

The rates are high; the room is nice but hardly worth the price even with an ocean view. Biggest disappointment was the quality of the food at the hotel restaurants. Fish was dry and was clearly frozen and staff was uninterested.

Really, dont waste your money. It's as if the staff and ownership just dont care, and you will feel "nickled and dimed" at every turn. There are dozens of great places to stay, and dozens of great places to eat on the island. We won't return to this place.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Mr_Griswold_II
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 July 2014

This property is really wonderful. It's a huge resort. Our family of four ( 2 boys : ages 6 and 2 ) spent a week here back in February 2013 during Presidents week. Ironically it's more expensive to stay in February then it is in June. NFL hall of famer Steve Young and his family were staying on the same floor as me during our stay. We enjoyed the gym, pools, slides, the water elevator and the lazy river. The beach at this property is also top notch. The sand at the beach is soft and beautiful. I also liked the chapel and the artwork through the property. Now the downsides, the cost of the food is expensive. I believe it cost $8 for shave ice. There's game played by guests to leave towels by 8:30am on the pool chairs and then they don't come back by noon. The staff should really do a better job of policing this activity. I wish I eat at some of the fancier restaurants on this property -- maybe next time I'm back in Maui. Oh we also attended the luau here which was fantastic! I really like this place

  • Stayed February 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ilovegoogle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

Really nice location, great for families, generally really friendly service staff. Lest for the below, the resort would have received 4 out of 5 stars overall for me. 1) Water: like any normal 5 star hotel in the world, you should deliver 2 bottles of complimentary water to the room each day, not only on arrival day. And if it's chargable, don't charge so much for it. It's the tropics afterall. 2) Extra 25$ charge per day: If I'm already paying ~400/night for the room, charging 25 extra on top for resort usage is a ripoff to me. Especially since we only used the pool/beach area on 2 days of the total stay but we got charged for each day of the stay. 3) One of the pillows smelled really unpleasant, like a wet dog sat on it a few days before These 3 super small points tainted a potentially very satisfying stay for me.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank bayshorebummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
208 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 July 2014

I loved this resort for a family vacation. It can be very romantic (at night) for adults but you can get that elsewhere. However, it rocks as a really nice place to take your kids.

I read a lot of the reviews before I went. I agree with some of the things people did not like but still give it 5-stars because I went there for the family experience. Yes, the pool area is a zoo; 5-stories of pools connected by waterslides and a lazy river…with a water elevator. I did not see one unhappy kid. You have to go through the ritual every morning of getting a wristband, towels and then stake out your spot. If you don’t, you won’t get one until people leave in the afternoon. The kids stay in the water the whole time. There are rooms that cost less than a cabana rental. I did not see it was worth-it.

The beach is a great section of beach. It was easy enough to get an umbrella and chair and they have guys there to set up for you. You have to get there early too. As with the pool, that is where the kids want to be and they will drag you down early. Most people are from later time zones anyway.

I guess you could say the hotel rooms are a little dated but they are still very nice. I have been to some of the finest hotels in Europe and those rooms are “dated” too. :) When you consider you have families in and out of there with swimsuits drying on the balcony (they give you a rack), they keep the rooms very well.

As far as resorts go, the food is fairly priced. It is expensive but compared to other resorts, it is priced about the same. The food quality was good at all the restaurants and they all have kid’s menus. The servers were all kid friendly. Room service was priced about the same as what I see in hotels in major cities. The food portions were huge and the quality was good. All hotels attach a gratuity to room service but the people delivering the food here did not seem to expect more. They were very professional.

The grounds are amazing. We walked every night after dinner.

I also enjoyed the Grand Luau. I went for the premium seats and am happy I did. The show was very enjoyable. The buffet was good too.

99% of the people working there were friendly and helpful. If you want to treat your family to an amazing vacation in Maui, this is it. They will not want to leave the hotel.

Room Tip: I think all the rooms give a peak of the ocean. Not sure the ocean view upgrades are worth it becau...
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Belterish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Top resorts Hotel in Wailea
#4 On the Beach Hotel in Wailea
#4 Family Hotel in Wailea
#4 Romantic Hotel in Wailea
#5 Luxury Hotel in Wailea
#6 Green Hotel in Wailea
#6 Spa Hotel in Wailea
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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