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“Great spot for the family”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #7 of 8 Hotels in Wailea
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great spot for the family”
Reviewed 18 July 2014

We found the Grand Wailea fantastic for our young family (9, 7, 5, 3). The water slides were great fun and there was something for all the girls to have fun on. The older girls got the chance to be independent and go off by themselves and do the bigger slides on their own. The staff were friendly and helpful. The restaurants were very family friendly and accommodating to all our needs. Our rooms were spacious and well appointed. The kids club was fantastic and our girls absolutely loved it. We are not a big kids club family so the fact the girls loved it was testament to the great staff and all the different activities like catching crabs at night to a behind the scenes tour of the hotel. Overall a great holiday and the restaurant options at the neighbouring hotels and shopping mall meant that you always had lots of choices.

Room Tip: The rooms off the ground floor seem quieter. We were part of the Grand Wailea membership which gave...
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  • Stayed September 2013, travelled with family
    • Value
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    • Service
Helpful?
Thank Justin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Napa, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

Just as I'd remembered only better. Nice soft goods upgrades to the guest rooms; same great family pools and beach experience. Work out facilities are good quality and spa is not to be missed. Highly recommend.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Renee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodstock, Maryland
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 July 2014

We had high expectations, having stayed at El Conqistador at Puerto Rico. We stayed there for four nights with our two kids and nothing stood out as any exceptional. This resort is located on a nice beach though with a lot of activities for the whole family.
The Staff -- Totally indifferent and incompetent. The lady who checked us in should not be in this industry. No greetings, no orientation given. We are HHonors Gold and typically get a room upgrade without asking. In this resort we booked Deluxe OceanView but instead downgraded to room 8017 which I believe was a partial ocean view. The lady at the check-in did not smile at all ! The staff at restaurants take forever to acknowledge you and your needs. The service is S...L...O...W.... We waited for our order for 40 minutes and had to walk away as we were running short on time to go to the airport.

The bell guys and the Valet parking staff was good though. Only saving grace for this resort.

This is an expensive resort. The Cafe Kula sells $4 small water bottles and the next door gift shop sells the same bottle for $2.50. One Advil pill is $1.99. Ripoffs at its best.

While staying there I learned that this resort went through bankruptcy recently and was bought over by a foreign entity. This might be playing there on employee morale.

The resort also has limited elevator access. We had to walk quite a bit to get to the closest elevator.

I would not stay in this resort ever.

Room Tip: Rooms near to the pools OR on the high floors. Check out Napua tower rooms. They seem to be better l...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Naturallycool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 July 2014

We knew from the second we arrived we were in a Hawaiian paradise. The Grand entrance is stunning and makes you know you are in Hawaii. The service was good. The property is beautiful and everything you see in the movies. The room was adequate and bed and bedding good enough. The pool is a blast (Even for my group of a 29, 23, 22 year old) We had no kids and still had a blast going down the slides and riding the lazy river. The beach is great and the water was very calm. The only complaint I had was that it was too crowded at the beach and pool. If you wanted to go out for an activity in the morning you will not be able to get an umbrella at the beach or a pool chair around the pool area. We also spent 4 days at the Andaz and if we return to Maui we will be staying at the Grand Wailea if possible.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tom w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, United States
1 review
Reviewed 17 July 2014

Incredible vacation with the family. Pool is amazing, ocean views is breathtaking. Staff is top-notch-always there to help. Great restaurants on property. Kids loved the teddy-bear pancakes, and swimming with the turtles.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Glen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peoria, Arizona
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

It has been 10+ years since my husband and I had first stayed at the Grand Wailea. We brought our 2 teenagers on this trip and as I expected, they were just as impressed as we were the first time we were there. We had adjoining rooms. The rooms are just as beautiful as the view. The service is top noch. We would HIGHLY recommend this resort to everyone.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

We are staying here now with our two kids and they love it. They love the Tarzan swing, water slides, etc. My husband and I do not love it. The service has been excruciatingly slow and impersonal. It took us a long time (40 minutes?) to get through check-in. And today we waited 30 minutes for our car. When we asked, they realized they lost or forgot about our car. There are tiny ants in our bathroom which we've chosen to ignore. And there are lots of ants on the board above our door outside.The bedding is ok. Amasia restaurant is so overrated. We were very disappointed with our meals here. We've taken to driving to Paia to get great food. (However, the brunch at the hotel is really good with a huge selection.) I wouldn't stay here again. I paid too much for poor service and ants. I much prefer the four seasons or a condo or house rental.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kshudsgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Family Hotel in Wailea
#5 Spa Hotel in Wailea
#5 Top resorts Hotel in Wailea
#5 On the Beach Hotel in Wailea
#6 Luxury Hotel in Wailea
#7 Green Hotel in Wailea
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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