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“Very disappointed”
Review of Ko Restaurant

Ko Restaurant
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Ranked #2 of 51 Restaurants in Wailea
Certificate of Excellence
Price range: US$0 - US$50
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Dinner, After-hours, Breakfast, Lunch, Reservations
Dining style: Fine Dining
Cross street: Kaukahi Street
Transit: The nearest Bus stop is located at the Shops of Wailea Maui.
Description: Executive Chef Tylun Pang leads the culinary masterpiece of Kō, the only fine dining restaurant on Maui to offer cuisine inspired by Maui’s sugarcane plantation era. Located at The Fairmont Kea Lani in Wailea, Kō features island family recipes and includes farm-fresh Hawaiian, Chinese, Filipino, Portuguese, Korean, and Japanese menu items with a contemporary twist.
Edmonton, Canada
Level Contributor
69 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Very disappointed”
Reviewed 23 November 2013

Was very much looking forward to dining experience based on reviews on Trip Advisor. Sat on patio furniture on side of restaurant. This is an open air restaurant. Usually good but unfortunate in this case since there was a big party in the courtyard and you could hear everything, from bad music to speeches. We decided to stay because of good recommendation. Food itself did not disappoint. Service was sub par however. Way sub par. Prices entirely unjustified. Make sure you confirm whether there is a party planed that evening if you decide to go. And then reduce your expectation. Thus is not fine dining

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Ko Restaurant, responded to this review, 5 December 2013
Aloha and thank you for your honest review. We’re truly sorry that your recent dining experience failed to meet your expectations. While we are happy you enjoyed Kō’s plantation-era inspired cuisine, we apologize for the event during your dinner. This is not a common occurrence and we're sorry your meal was impacted. We strive to provide 5-star service and apologize if you received anything less. We truly hope you will give us another opportunity to make a more memorable impression in the future. Best wishes and mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,022 reviews from our community

Visitor rating
    636
    221
    121
    30
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jackson, Wyoming
Level Contributor
30 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Last night this trip”
Reviewed 23 November 2013

Had a great meal last night. My wife and I shared the whole flash fried fish. It was delicious. We really enjoy KO but we don't go nearly as much now as they have changed the kama'aina. Still very good.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tetonhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix Arizona
Level Contributor
249 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 157 helpful votes
“Fresh Plantation Inspired Cuisine”
Reviewed 19 November 2013

We try to eat fresh and light so Ko's menu was perfect on our first night at the Fairmont. We spent a fraction of the cost of a regular meal by sharing the seared ahi salad and a macro meal - and we were perfectly satisfied. The macro meal was three courses full of high-quality greens, veggies and rice. We liked it so much we had it again at the pool the next day. Ko is a beautiful restaurant and, for us, the best in Wailea. The only reason it didn't get a 5 rating was that it was very difficult to get the bartender's attention throughout our meal and they completely forgot the dessert course until we were about to leave.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TravelVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Ko Restaurant, responded to this review, 27 November 2013
Aloha! We’re very proud that you consider Kō restaurant to be the best in Wailea. While we’re thrilled you enjoyed our popular Lifestyle Cuisine Plus menu, we couldn’t be more disappointed that the level of service from the bar was lacking. Your feedback is very important and will help support our continuous training efforts. We hope to see you again soon. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica, CA
Level Contributor
70 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great restaurant”
Reviewed 19 November 2013

Went for lunch and dinner. We enjoyed both very much. Service is fantastic and the food is terrific. Pricing, but worth it. Highly recommend

Visited November 2013
Helpful?
Thank Terri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kihei, Hawaii
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Talk about an amazing Happy Hour...”
Reviewed 14 November 2013

The choice of Happy Hour pupu's with very entertaining bartenders who make yummy drinks. This is an especially excellent treat for Kama'aina.

Visited October 2013
Helpful?
Thank mary margaret b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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