We just returned from a stay at the Andaz in July. We stayed on the island for 15 nights and splurged the last 5 days of our trip here. It was our 10 year anniversary celebration and we were really looking forward to being pampered. I am normally a Ritz Carlton girl but with the reviews and wanting to try the sunny side of the island we thought this would be wonderful. It was a huge splurge at 500.00 a night but hey you only live once right? When we arrived I wasn't blown away by the entrance and wasn't sure immediately if we had made the right choice. The check in process was kind of awkward too. I appreciate the idea of it but I wasn't sold on it either. I hated that I felt so disappointed but it didn't feel as grand as I had thought it would. The attendant that showed us to our room was nice and gave us a run down on the room and how everything worked but again after paying for a room upgrade I was SOOO disappointed in our "partial ocean view" We could really only see the rooftops of the villas and the adult pool. It was on the 2nd floor and I felt so cheated for the price we were paying. Maybe we've always been lucky but the Ritz has upgraded us to a suite every time at check in so I felt sad that THIS was the room we got for our 10 year. I could not relax over it and finally went and found a manager to speak to about it. Jonessa is who I spoke to and she finally made me feel better and more relaxed and said she would get us in a new room the next day. That room was so awful really. The shower door was so rickety that it barely opened and the wind was just howling under the door in the morning so I am so glad we got a new room. They did move us to the other side of the hall and up two floors and the view was OUTSTANDING from it however from a comfort level I will NEVER understand why they put the lounge chairs they are using now. They are truly awful and so uncomfortable that you can barely sit in them before you hurt all over but I did love being able to hear the music playing from the lounge bar while we got ready at night.
We did love the infinity pools and the beach was really awesome. It was so nice to actually be able to have chairs on the beach too. The bar and pool staff was really great! Le'hua was so sweet and such a joy to get to know. Holly, Chad, Archer and Sy were amazing too! Had some really good laughs with all them. Got an amazing recommendation to do the chef's table at Ka'hana kitchen and that paid off. One of the best things we did on our whole trip to Maui. What an experience we had! Sy and Le'hua took care of us that night and made it that much better. The Chef was so great and the food was beyond amazing! I would do this again in a heartbeat.
Morimoto's was big disappointment as I am a HUGE fan of his and felt like the food was MEH...really sad actually that it didn't live up to the hype.
However the lobster grilled cheese totally did live up to it. That was so good and really all the food was delicious all and all. The flatbread pizzas from the market are fantastic as well.
We had spa treatments and did enjoy the spa and the people. I wish the steam room was adjoining with the men. I would have loved to sit in there together after our couples massage. My husband said he had the best massage he's ever had.
The last night of our stay Jonessa had a bottle of really nice champagne sent up with a beautiful plate of fruit and honestly that was such a HUGE gesture and made up for the first night of our stay. I was impressed with that and felt like we mattered.
All and in all the service was fantastic and the modern feel is pretty cool but I am not 100% sure I feel it is in the same level of a Ritz or the FS just yet. I loved it overall and by the end really felt like we had made some friends but there was just something missing for the price of it all.
We had one other mishap worth mentioning..we went over the FS for dinner one night and when we were ready to leave we had them call for our ride...20 mins went by and no one...another 15-20 mins went by and finally the FS offered to take us back. I really don't think this should happen at such a high end resort. Luckily we did see a manager and they apologized and even gave us a voucher for drinks which was a nice gesture) so again they did correct or try to correct the issue and I do appreciate that but it would be better if these annoyances were kept to a rare occasion.
Lastly but not least they did extend our stay for us until 6:30 in the evening even though it seemed to be very busy that night. Lots of check-ins that day and it felt full so I do really appreciate being able to stay in our room to the last second and enjoy the hotel at the fullest. It was hard enough to say goodbye to beautiful Maui so that ended the trip on a wonderful note!
I would say we would go back but not at the 500.00 price range. If we got it at around the 300.00 otherwise I might really splurge for the FS and come over to enjoy drinks and dinner and see the staff that we fell in love with over our stay.
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- Also Known As:
- Andaz Maui At Wailea