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“Amazing management!”

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Four Seasons Resort Maui at Wailea
Ranked #3 of 7 Hotels in Wailea
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing management!”
Reviewed 21 December 2013

I and my dear husband have been traveling a lot, and we are very picky about choosing the right hotel in every locations we visit. What really amaze us is how Four Seasons Resort Maui can provide such wonderful detail personal experience to every single one of it's customers while keeping the service quality level at top notch standard. Many people have talked about how wonderful the facility are and how pretty the hotel is, these are all wonderful, but that's only part of the story. What truly make this hotel so excellent and unique from others are it's people, it's staff, and it's management! Management team have done a great job at motivating, retaining and promoting it's people, so everyone who works at this hotel really deliver amazing service and atmosphere. This is called excellence and this is very hard to achieve. Great job Four Season!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sweet777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,763 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Fort Lauderdale, Florida
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 December 2013

This hotel has lost it magic. It was "the place to stay" perhpas xmas week is the week. There weremany disappointments for a hotel of this caliber starting with the room. The rooms need to be updated, the mold growing on the carpets needs to be removed, they need to bring the room amentities back(they no longer have Occitone products, rather they sell them in the hotel store. The turn down service was terrible, they didnt even turn down the bed, rather just left what was requested extra on the counter, no removal of old towels etc. the t.v. Had problems and rather than replacing in it brought in two men who didnt know how to fix it. The food in duo's was served with some object in it ( they did take the charge off), the french fries at the pool were served cold( they did replace them) and the list goes on. My point being that for the prices paid for this hotel the food, the room, the ambience(jack hammering at the pool) are over inflated. I have been a customer of four seasons hotels the world over and can say this is the first time i have ever been dissappointed. Upon my departure I was even grilled about not using the cab service on the driveway (i had made a much better choice by arranging my own transportation. All in all, i doubt i will stay or recommend this property that i have loved for so long to anyone again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSMaui, General Manager at Four Seasons Resort Maui at Wailea, responded to this review, 7 January 2014
Aloha from Maui,

I appreciate you taking the time to review our property. I am disappointed to hear about your experience here at our resort, especially as it relates to our service and facilities. If you would like to discuss your concerns, please contact me at 808.874.2212 or konrad.gstrein@fourseasons.com.

Best Regards,
Konrad Gstrein
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 December 2013

Excellent hotel/resort. Don't bother going to Thailand, Bali or etc.. This place has it all....
Check out my Thailand review and i must say four seasons is at a different class level. Location, beach, food, service to shopping are all top notch. Staffs are friendly and never have once felt unsafe leaving any of my personal items in an unsecured area in my own room. From checking in to checking out, the experiences was excellent, and all professionals. The cost of staying at this resort is not cheap but it is worth it.

Because of this wonderful experience, we will check out their Kona site on our next visit.

They helped me with my golf arrangements with first class..

Room Tip: Room 700 is a bit pricey but worth it.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Qboss S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2013

By far the most civilized stay I've ever enjoyed at a hotel. The property is of course lovely and timeless and on an incredible piece of accessible beach, but it is the subtle attributes of the Four Seasons staff at Wailea that made the trip so very special. Housekeeping will turn off vacuums at the site of a guest, make eye contact and wish "good morning" or "aloha". The first order of business at check-in is an invigorating pick-me-up of a gingered-mint lemonade shooter followed by a cool lavendered towel... bordering on ridiculous how refreshing both are after 11 hours of travel and an early morning three time zones away.

Room Tip: You will definitely pay more for garden view and ocean view and the hallways from the elevators are...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjamin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2013

From the moment we stepped in and were greeted with Ginger Mint Lemonade we knew it was going to be great - and IT WAS! Very expensive, very indulgent and worth every penny. We really appreciate a nice hotel and room because we are not the type to be out and on the go all day. The rooms are spacious and all of the grounds are just beautiful. We went to the Luau at The Grand Wailea and had a blast (touristy and showy and corny and tasty - just what we wanted!).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 December 2013

Perfect location in Wailea. Gorgeous beach. Immaculate hotel and grounds. Entire staff was friendly, attentive, and showed a genuine interest in each guest. (Special thanks to Rowena, Lee, and John, among others.) We visited other resorts in Wailea and none of them compared to the Four Seasons. Can't wait to go back!

Room Tip: We had a wonderful view of the ocean from our "partial ocean view." If you book that room...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LJSJ12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 December 2013

The location of the resort is perfect! Gorgeous grounds, building and complete 4 Seasons customer service. From the moment you check in, the 4 Seasons experience is there until the second you check out. I came on a business trip w/o my family and will definitely be bringing them back with me as it is one of the nicest resorts I have come to. It's a splendid resort and wonderful experience.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Maui at Wailea

Property: Four Seasons Resort Maui at Wailea
Address: 3900 Wailea Alanui Drive, Wailea, Maui, HI 96753-5453
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Romantic Hotel in Wailea
#1 Business Hotel in Wailea
#2 On the Beach Hotel in Wailea
#2 Top resorts Hotel in Wailea
#2 Family Hotel in Wailea
#3 Green Hotel in Wailea
#3 Spa Hotel in Wailea
#3 Luxury Hotel in Wailea
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Resort Maui at Wailea 5*
Number of rooms: 380
Reservation Options:
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Also Known As:
4 Seasons Resort Maui At Wailea
Four Seasons Resort Maui At Wailea Hotel Wailea
Four Seasons Resort Maui Wailea
Four Seasons Wailea
Wailea Four Seasons

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