This was the last stop of our honeymoon that included Bora Bora, Oahu, and Maui. We were looking forward to a relaxing way to spend the final days after the hustle and bustle of Honolulu. They were nice enough to upgrade our room from the garden view to an ocean view room but due to it being full at the time (and it was definitely packed), they could only do it after the first day. We went to Ferraros to get a few drinks while we waited for the room to be ready. We were given the garden view suite for the first night and they had a rose, a bottle of champagne, some fresh fruit and some chocolate in a melting tray waiting for us. A very nice touch. We then spent the rest of the evening enjoying the unbelievable Wailea sunset from their serenity pool which is an adults only pool constructed about five years ago with a swim up bar. It was very windy that day but the view is breathtaking.
A meal at Ferraro's that night was delicious, the light up menus were easy to read in the low light. The road to Hana took up our entire next day, but by the time we returned our bags had all been moved to our ocean view room. The room was set up almost exactly like our other one, only this had a couch next to the bed. The beds, sheets and pillows were all fantastic. We slept great all three nights we were there.
We ate at the steakhouse Duo for dinner that night and enjoyed a great steak (the American Kobe flat iron steak was particularly good), however they would not let us bring a bottle of wine that we had purchased on the trip and had been saving for the occasion. I even offered to pay a corkage fee. It wasn't a big deal but it would have been nice to have that bottle with our steak. We also had a cockroach hanging out next to our table, it is an outdoor restaurant in Hawaii, the waiter promptly took care of it as soon as he saw it so no harm no foul there. Absolutely nothing they can do about that.
Unfortunately, as we're walking back to our room, we step into the third floor elevator lobby (an indoor space) and there is another cockroach on the ground. My wife called down to let them know it was there (my wife was pretty grossed out at this point) so they could take care of it. They assured her that they would, and the night manager went as far as to say he would have the day manager reach out to us the next day to make sure our last day was special. An hour later, we set out to have our bottle of wine and a cigar on the courtyard and lo and behold, the cockroach is still there, crawling around inside the third floor lobby. I didn't expect anything free. They had already taken great care of us up to that point, but to not take care of the problem and not, at the very least, have the day manager give my wife a call the next day when they said they would was disappointing to say the least.
On the last day, we finally got to hit the beach but unfortunately the weather did not cooperate. We never got that call from the day manager and absolutely nothing was done to make our last day any more special than the rest.
As we were boarding the plane to leave Maui, one of the managers called me after my wife told the person at checkout how the managers did not keep their word. I will say he has apologized to my wife and smoothed things over.
In summary, we were there at peak time, the place was fully booked. You could tell the staff was spread a little bit thinner than normal so some of the little details that my brother and sister-in-law experienced at the Four Seasons Weilea were absent for our trip (they were there in November 2009 and it was not crowded). I guess I had my expectation set a little too high (about as high as the relative price tag to other resorts) based on their recommendation. This is still a great property and if we ever decide to go back, we will not go during peak season again. Food is great, rooms were very comfortable and well appointed. The place looks great during the day and truly stunning at night. The serenity pool was a great idea by the Four Seasons and is a must do if you're looking for an adult only setting (get there early!). Seemed to be a nice beach, we didn't get to spend much time there. I still gave the place 4 stars and it easily would have been 5 had they gone that extra mile that you expect from a Four Seasons property.
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- Also Known As:
- 4 Seasons Resort Maui At Wailea
- Four Seasons Resort Maui At Wailea Hotel Wailea
- Four Seasons Resort Maui Wailea
- Four Seasons Wailea, Maui
- Wailea Four Seasons