We’ve been coming to Hawaii for Christmas for 3 years now and always visit resorts on different islands. We’ve never returned to the same resort, but I would return to the Fairmont Kea Lani. This was our favorite of the 3 resorts we visited this holiday. Of course it is beautiful, as one would expect, and offers outstanding service (as I have come to expect and appreciate throughout Hawaii). It is meticulously clean (I am picky), and the rooms are spacious. I don’t know when it was last renovated, but the bathrooms are great! No annoying resort fee or towel card game. And although it was the high season, it did not feel crowded (we got a taste of that at a high rise in Honolulu). The beach is small but lovely. And being at the end of the beach walk, you don’t get a lot of foot traffic passing by. The grounds are beautiful and there is a nice peacefulness in the air.
We got free wifi for President’s Club, but found it unreliable and slow, constantly dropping out (and all I was doing was checking email). If access is important to you, you might want to pay the extra $10/day for premium access. The self park situation was also pretty bad. It might be worth it to pay a little extra for valet. We skipped the buffet breakfast (at those prices we would get fat trying to get our money’s worth) but made an exception on Christmas morning at Ko’s pancake buffet breakfast, which was outstanding. Other days we just got something small at the coffee shop. Nick’s for dinner was fabulous. Free washers and dryers are offered (you can buy detergent, but we brought our own for another condo we were staying at).
The only downside was our experience with the newly renovated spa, which opened behind schedule on our last day. I had put in a message asking when a pedicure appointment opened up, and they called to give me a time, yet still kept me waiting for 45 minutes. I understand computer glitches when you’re newly opened, but there was an actual person who saw me sitting there for 45 minutes and kept telling me the technician would be right with me when the technician didn’t even know I was there. All it would have taken was to walk over there and inform her that her next client was waiting. That’s not a computer glitch, it’s customer service. I hope they’ve worked out such problems. Then they overcharged both me and my mother in law. I think after keeping us waiting, they would have charged us less, not more.
It sounds like I’m dwelling on the negative in this review, but the positives do outweigh the negatives. It really is beautiful and offers a top-notch experience. If you’ve got the means, getting a villa with private kitchen would be the best option. I’m saving up for that now.
- Official Description (provided by the hotel):
- Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the golden sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with four unique restaurants, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. ... more less
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- Also Known As:
- Fairmont Kea Lani Maui Hotel Wailea
- Fairmont Hotel Wailea
- Fairmont Maui
- Fairmont Wailea
- Wailea Fairmont
- The Fairmont Kea Lani
- Fairmont Kea Lani, Maui Wailea