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“We're headed back to the Kea Lani”

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Fairmont Kea Lani, Maui
Ranked #3 of 8 Hotels in Wailea
Certificate of Excellence
GreenLeadersBronze level
Fremont, California, United States
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“We're headed back to the Kea Lani”
Reviewed 5 March 2014

We jumped ship in January and tried The Four Seasons. Our last stay at the Kea Lani left us a bit hesitant (it was our 5th stay there) as the rooms were looking a bit worn and upgrades weren't as plentiful.

So we stayed at The Fours Seasons in January. BEAUTIFUL resort. They surely kick all other Wailea resorts butts on the lei greetings category (mens leis are totally cool and something I've never seen in all my 20+ trips to Maui) BUT afer paying $1000+ a night for a Deluxe Ocean Front Room we were left a bit disappointed. The service is truly impeccable but for the price, the view wasn't that great and the rooms are a bit small. I'd rather come back to our Kea Lani and give it another chance. I've heard there has been some remodeling of some of the rooms.

We LOVE Nicks and the Kea Lani brunch is MUCH better than TFS in our opinion. The infinity pool at TFS is impeccable but Kea Lani has a swim up bar so we'll suck it up :)

So we just booked 5 nights back at the Kea Lani. We love the Kea Lani, so we feel like we're coming home :)

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, 20 March 2014
Aloha and thank you for your very kind review. We are thrilled you will be returning to The Fairmont Kea Lani and give us the opportunity to provide you with a five star luxurious experience! We look forward to welcoming you ‘home’ again soon. Best wishes and warmest aloha.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (978)
Date | Rating
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English first
Toronto, Canada
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 March 2014

BEST WEEK EVER! We had a partial ocean view suite which was great! Huge bathroom with soaker tub and dual pedestal sinks! The beds were so comfortable.
The staff were wonderful! Very welcoming with leis and beads when we arrived tired on a Friday night. They answered all our questions with a smile and were always available. The resort was beautiful with an indoor bamboo garden, a lovely lounge for drinks or just to relax. There were 3 pools -one for adults only, the other two for families. One of the family pools had a slide that kept the kids entertained. We were there as a couple and enjoyed the quieter adult pool.
The beach was clean and there were lots of chairs and umbrellas which were provided by the staff upon request.We could watch Humpback whales play in the ocean from the beach! Sunscreen and hydration centres were scattered throughout the property and there were lots of areas to sit and enjoy the lovely gardens and fountains.
Every evening we watched the sunset and the ritual tiki-torch lighting! I took advantage of the complimentary outrigger canoe experience which was exciting. Snorkelling and boarding were offered but we didn't try those. The weight room was clean and had several machines and weights.
Food was expensive, as in most resorts, but very good. We enjoyed a buffet breakfast every morning (get the breakfast plan as it is cheaper) We also ate at the Polo Grill -good burgers, and at Nick's Fish Market- melt in your mouth Filet Mignon and fresh fish dishes. We didn't try the KO restaurant so can't comment on it. For snacks and great gelato we ate at the Caffe Ciao Bakery and Deli on the lower floor near the Spa. The staff were great there and there was a variety of quick food-pizza, sandwiches, spaghetti etc. as well as snacks and wines that could be purchased and enjoyed in your room. A shout out to Kendall who was always there and very friendly and helpful!
All in all the whole place was terrific- from the reception staff, the housekeeping staff, to the pool and beach staff -all were friendly, full of smiles and made our vacation very memorable.
WE WOULD LIKE TO GO BACK!

Room Tip: We enjoyed the partial ocean view but if the view is important upgrade to a full ocean view suite.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Chika52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 March 2014 via mobile

We had such a great visit and stay at this resort. It seemed like any of the rooms would be great in it's WONDERFUL SETTING!!!!

Great for families with kids!!! And for couples without, which we were! Very friendly staff and wonderful service during our stay!!

The only downside was I don't think I will leave the resort to explore Wailea as it is so wonderful just staying put!!!!
WE WILL BE BACK!!!!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Paige S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, 20 March 2014
Aloha and thank you for your wonderful review. We’re so happy that you had an amazing experience and found the resort ideal for both families and couples. It’s terrific that you felt you never had to leave the resort and we greatly appreciate you recognizing our staff's high level of service. Best wishes and we look forward to you returning soon.
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Winnipeg, Canada
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 March 2014

Stayed 10 Days in corner suite in December 2013. Property was amazing and best in Wailea (better than Four Seasons). Pricey but worth it. Great restaurants, very good service and nice suite.

Would go back for sure.

Room Tip: Corner Suite spacious with great view.
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  • Stayed December 2013, travelled with family
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Helpful?
4 Thank WmK_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnborough, United Kingdom
Level 5 Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 March 2014

Stayed here for 8 nights. Excellent staff & very welcoming.
Our suite was on the top floor so we had excellent views out across the ocean. The only thing to consider if you are on the top floor is that the birds use the overhanging roof to perch and that means there is daily bird droppings on the balcony and furniture. The staff clean it but it is nevertheless a consideration.
Hotel public areas are fantastic. We ate in Nick's Fishmarket and that was excellent.
It's an expensive hotel but in this part of Maui that's the norm.

Room Tip: Beware the bird mess on the top floor balconies.
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  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
1 Thank mike w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, 20 March 2014
Aloha, and thank you for your review. We are delighted you had an overall wonderful stay and enjoyed interacting with our staff. We do realize that the birds can be a nuisance and apologize for the inconvenience. Best wishes and we look forward to welcoming you back again soon!
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New York City, New York
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 March 2014

Trip was for young couples vacation. We did a lot of research, fairmont had best prices and best reviews. We went in with very high expectations, and they were exceeded. Upon arrival, we were upgraded from partial ocean to full ocean view. They greet you with leis for a true Hawaiin experience. The room was huge and very well cleaned with an excellent view. Room service was extremely efficient and timely. Staff at the hotel went above and beyon, especially Matt Morris from concierge

Food: great options, our best meals in Hawaii were at this hotel. Ko has great happy hour snack deals, very friendly service. Buffet breakfast was delicious with variety. My one negative is that the poolside lunches were extremely overpriced and left something to be desired for. Having a big breakfast and Ko appetizer happy hour in the early afternoon might be better if you plan to stay on the resort all day.
Pools/ beach: there is a separate adult pool which is nice if you don't want to be around children. They cater to you by offering fresh pineapple, ice water, cold towel and sunscreen/ aloe. All very nice touches. Beach is perfectly situated with an amazing view if the sunset (better than some of the neighboring hotels which have a more skewed view).
Grounds: very nicely kept, water stations all around to keep you hydrated in the hot Hawaii sun. Well manicured lawns, nicely lit up at night with tiki torches

Overall, we did a huge amount of research before going, and while there, we visited many of the other hotels on the strip for meals, and we can by far and away say Fairmont was the nicest, it had the nicest crowd of people, nicest grounds, and best price. We have already recommended this hotel to many of our friends and family looking to travel to Hawaii, and when we go back, we will 100% be staying at the Fairmont!

Room Tip: Ocean view preferred over mountain view
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Stayed December 2013, travelled as a couple
Helpful?
1 Thank Dan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, 20 March 2014
Aloha! We recognize that there are many options for accommodations on Maui and are delighted that you chose to spend your getaway with us. We couldn’t be happier that your overall experience was so memorable and that your expectations were exceeded. Thank you for providing great tips for future travelers. Your comments will absolutely be shared with the team, especially Matt Morris who is a tremendous asset to our hotel. We look forward to welcoming you back again soon!
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Stamford, Connecticut
Level 5 Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 1 March 2014

We had a great time and service at the Fairmont in Maui. The suites were great and ours was dead center overlooking the pool area with amazing breezes and ocean views. The facilities are terrific as well as the restaurants. The pool areas were great and the bar pool area for adults was especially fun and do try the outrigger canoe experience as it was awesome. The beach was great and the snorkeling outstanding. We were watching humpbacks from our room. Awesome.

Will loan you clubs to play at the golf course as well.

Room Tip: you are in Hawaii. get an ocean view room
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank patter40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this review, 20 March 2014
Aloha and mahalo for taking the time to write such a kind review. We are so happy that your recent stay was an excellent one and that you truly enjoyed so much the resort has to offer. Whale season is a magical time of year on Maui! We'll look forward to welcoming you back again soon.
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Additional Information about Fairmont Kea Lani, Maui

Property: Fairmont Kea Lani, Maui
Address: 4100 Wailea Alanui Dr, Wailea, Maui, HI 96753-8449
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Wailea
#2 Business Hotel in Wailea
#2 On the Beach Hotel in Wailea
#2 Spa Hotel in Wailea
#3 Romantic Hotel in Wailea
#3 Green Hotel in Wailea
#3 Luxury Hotel in Wailea
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Kea Lani, Maui 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Discover the essence of Maui at Fairmont Kea Lani, Hawaii's only all-suite and villa luxury resort. Nestled on the golden sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. Fairmont Kea Lani is the ideal island getaway with four unique restaurants, three swimming pools including an adult-only pool, a comprehensive fitness and wellness program and unrivaled access to the best adventures across the island. ... more   less 
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Also Known As:
Fairmont Kea Lani Maui Hotel Wailea
Fairmont Hotel Wailea
Fairmont Maui
Fairmont Wailea
Wailea Fairmont
The Fairmont Kea Lani
Fairmont Kea Lani, Maui Wailea

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