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Fairmont Kea Lani, Maui
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Reviews (4,824)
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3,493
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51
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2,744 - 2,749 of 4,824 reviews
Reviewed 17 June 2014

This hotel is great and the staff is wonderful. The restaurants on-site are 5 star. The rooms are absoulutely gorgeous and the ocean views are astounding. The rooms are very large and can very comfortably fit a large family as their is a separate living area with large sleeper sofa. The bathroom is as large as some hotel rooms and has amzing amenities! The beach is pretty, but waves were a bit rough if you have small children or elderly traveling with you. The water is very clear here.

Room Tip: Any ocean view
  • Stayed: July 2013, travelled with family
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2  Thank arthurb27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

This Resort is Fantastic! The Staff is world class! Sincerely warm and incredibly helpful! The grounds...are second to none! Have stayed at the other resorts in Waiilea and this is by far the best! (Including Four Seasons and Grand Wailea!) the Room was second to none and very large and spacious!

Well Done!

  • Stayed: June 2014, travelled with family
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9  Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

We have stayed here several times before in the suites as well as the villas. This time we decided to stay in the suite but at check in, there were villas available which they were offering them at 50% off the upgrade cost (so if your room was 800 and suite was 2000, 2000-800 = 1200/2 = $600 per night additional cost).

They had a 3 BR villa available that night but we only needed a 2 BR. They didn't want to give us the 3 BR at 2 BR price so we agreed to switch rooms the next day. What they didn't tell us was that the typical amenities that went with the villas (valet parking, free breakfast for 4) was not included. So when we went to breakfast the next day, they refused to include the complementary breakfast. When you're paying $1500+ a night for a room, you think they would include but I guess not.

The whole trip kind of had that feel of nickle and diming you even when you're staying in their most expensive area. The umbrellas by the pool are now embedded in the ground and immovable so it's very difficult to find a consistently shady spot and often we had to split apart in order for us all to have some shade. The chairs were often all taken (esp with umbrellas) by 10 am. At the beach you had to get some card up by the pool and bring down to the beach to get an umbrella - why they can't do this by the beach I don't know but they make you go up and down to get this card.

Room service was not great - food lukewarm and fries all soggy.

On the positive side- the villas are fantastic, beautifully decorated and easy access to beach and pool. It was great for the kids (10 and 12) to have their own room and full bath.

I'm not sure about staying here again - too many small things that were kind of irritating. Not the four seasons or la palmilla service we've had at other resorts. Rooms often not cleaned till mid-late pm.

  • Stayed: June 2014, travelled with family
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1  Thank ammt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded 27 June 2014

Aloha and thank you for sharing your honest review. While we're pleased you enjoyed the villa experience, we’re disappointed that we failed to meet your expectations during your recent stay. Our front office agents aim strive for clarity when communicating amenities and upgrades, so we sincerely apologize that you felt misled. We also understand how important an impeccable pool and beach experience is while on vacation and are sorry for the frustration you experienced with the procedures we have in place. As a loyal return guest, your feedback is extremely important to us and it will be shared with the key departments so we can improve in the future. Please consider visiting again in the future so we can provide the experience you deserve. Mahalo and best wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

I travelled with my husband and two kids (8 and 6 years old) to the Kea Lani last week. The property is beautiful, the rooms are spacious with incredible ocean views, and the service was excellent. As others have mentioned, you are greeted with chilled juice and a lei upon arrival, which is a lovely touch after a long flight. There are plenty of wonderful restaurants on the property (and many nearby) and a nice lounge area overlooking the ocean. We spent lots of time at the beach and pools and never felt crowded. We rented a cabana a few of the days and felt it was worth it as they are the closest covered spots around the pool, and it was easy for me to keep an eye on my kids without having to always be in the pool. The cabanas can hold four chairs and include unlimited water, juice and soft drinks as well as a fresh fruit plate. Each room has a large balcony and we loved sitting outside to enjoy the view. We also took many walks around the property just to look at the amazing flowers - the landscaping is lush and gorgeous. We hated to leave the Kea Lani and would love to go back someday!

Room Tip: We stayed in a Kilohana Signature Suite on the fifth floor
  • Stayed: June 2014, travelled with family
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Thank StephH71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrudyPeterson, Guest Relations Manager at Fairmont Kea Lani, Maui, responded to this reviewResponded 27 June 2014

Aloha and thank you for sharing your experience with us, Steph! We are so pleased that you enjoyed everything about the resort - including our poolside cabanas! It will be our pleasure to welcome you and your family back again soon. Aloha and a hui hou!

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Reviewed 13 June 2014 via mobile

Every room has an ocean view. The property is expansive with plenty of areas to enjoy the pools and sun without feeling crowded. We ate at the resort restaurants as well as ones nearby. Ran along the beach trail, yoga on polo lawn, body surfed. Beach was not nearly as big or as beautiful as others on the island.

Stayed: June 2014
1  Thank Yogarunma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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