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“Better find somewhere else”

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Pousada Chale Suisso
Ranked #12 of 23 Hotels in Ilhabela
Certificate of Excellence
Santo Andre, SP
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Better find somewhere else”
Reviewed 27 February 2012

When going to this paradise place, try finding somewhere else to stay. even thoug in a great localization (close to the ferry boat and downtown, stores and places to eat), the rooms are very old, the sheets had dead bugs in it (better dead then alive, but still, should be washed!), very old sheets and mattress and pillow. Receptionist doesn't show any will to help you in anything (when asked about a drugstore only said in wich neighbourhood we would find, not any address or name or anything - if you ask for a drugstore you SURELY need more help!). Breakfest was good in the beggining, kinda pricey, but then some flies came around staying in the cheese and everything that wasn't covered, kind of disgusting. Bathroom toillet smelled very bad, it seems to have some kind of flood in it. I would only go back there if it was just to stay for a day or two and paying less then half of the price the better places would charge me.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lellic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gesbhor23, Proprietário at Pousada Chale Suisso, responded to this review, 25 February 2015
Google Translation
Agradecemos a visita e pedimos desculpas se não alcançamos o esperado. Somos uma pousada realmente antiga, mas existem suítes com valores diversos e que acomodam de 02 até 05 pessoas. As suítes (B) são suítes realmente apertadas , sem box no banheiro e pouco atraentes. No entanto tudo trata-se de gosto, escolha e custo beneficio. Temos clientes que são habitoues e só preferem estas suítes, devido serem afastadas das demais e mais econômicas. Estas são bem procuradas por estrangeiros. As suítes (A) conforme fotos no site, são mais amplas e bem mais arejadas para quem tem problemas de renite, são mais recomendadas, já que são mais ventiladas. Quanto ao cheiro de mofo ou estranho, trata-se de maresias, umidade de lençol freático já que a pousada foi construída sobre rochas e as suítes térreas do fundo e lateral apresentam este estranho odor, mas não se trata de mofo. Agradecemos sua atenção e esperamos um dia receber vossa senhoria novamente. Que DEUS abençoe sempre. Helia. Lembrem-se que temos foto de como são nossas suítes (A) e (B) no nosso site: www.chalesuisso.com.br. A localização é estratégica , já que da pousada para o centro histórico fica 25 minutos andando e menos de 10 minutos de carro. As praias próximas são simples, mas a Engenho Dagua que caminhando menos de 10 minutos é própria, tem escola de velejadores e estrutura de quiosque, mesa, cadeira e serve excelentes porções e bebidas diversas.

OBS: Peço desculpas por qualquer desconforto e querendo voltar, exceto feriado 01 diária é por nossa conta. Minimo de 02 diárias.
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Additional Information about Pousada Chale Suisso

Property: Pousada Chale Suisso
Address: Avenida Almirante Tamandare 219, Ilhabela, State of Sao Paulo 11630-000, Brazil
Region: Brazil > State of Sao Paulo > Ilhabela
Amenities:
Beach Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#10 On the Beach Hotel in Ilhabela
Hotel Class:2 star — Pousada Chale Suisso 2*
Number of rooms: 16
Official Description (provided by the hotel):
• See Rates. • Do not charge 10% on the service fee. Do not forget to present on arrival, this email, it is the guarantee of your booking. NOTE: Bring bath towel, if you bring will not be charged 5.00 Per towel used. Check-in from 14:00 and departure at 12:00. Leaving after 12:00 is an integral plus daily counter. Pay 50% dep. Banking and the rest in cash upon arrival. The Inn consists of 16 suites, each comfortably accommodates 02-05 people and has tv, air, ceiling fan, refrigerator, telephone and bedding. We are 5 minutes walking 02 beaches, in the prime area (north) of the island and 25 minutes walk from the historic center (village) or less than 10 minutes. Simple hostel, but good homely and well located. Our home is your home, pack your bags today and enjoy this tropical paradise! In addition to all the infrastructure of the Suites also offer a social living area with barbecue available. Breakfast only serve, but we recommend some restaurants, kiosks and Pizzerias. Our kitchen can be used by our guests, since they leave in order after using them or pay a fee at check-out (output). Ilhabela is the largest tropical resort of Sao Paulo, with more than 340 waterfalls, has 25 beaches, jeep tour, schooner, track, abseiling, city tour and many surprises! Welcomes pets with a maximum size of a ilhasa Apson, and may not bother other guests and circular in the breakfast area. Before bringing browse by email availability receive your pet. We have free wi-fi service at the reception. Confirmed reservations, we do not exchange dates under any circumstances, because the commitment made by both parties, so the customer is aware of the choice of dates made and requested for himself, which is consistent with this e-mail and information contained therein, with nothing to complain about. In case of cancellation will not refund nor an amount paid and do not accept rescheduling.Dont have parking ... more   less 
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Also Known As:
Pousada Chale Suisso Ilhabela, Brazil

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