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Review of Esperanto Hostel

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Esperanto Hostel
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 March 2013 via mobile

After coresponding with the owner Jorge via email he confirmed that he had booked 2 beds for us for 2 nights. Coming up to Easter montanita is getting busy and we wanted a room booked for our arrival. We got to the hostel at about 6pm to be told in there was no space by a lady on reception who couldnt speak english. She phoned someone and again said 'no space' She wasnt concerned or apologetic at all. We ended up walking around for a while and actually found cheaper accomadation and also got our own double room. If thats what happens before we even stay im glad i didnt stay there in the end

  • Stayed: March 2013
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2  Thank mdolling83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esperanto_Hostel, Propietario at Esperanto Hostel, responded to this reviewResponded 31 March 2013

We really sorry about your hard time, after my investigation, i found you never did the downpayment of the 50 % ,, it was just a Verbal intention you will go to the hostel, but you do not paid a reservation in advance at all
Alicia who works in the reception, had tasked a recepit, to and you never show it, ( as you did not paid ) .
Unfortnately other people show before you as you arrived 6 pm
Sometimes people say "i will go " and they don´t , and we can not blame them .
All our guest when they make the downpayment has their room,
we have cases from people that has paid us over 1,500 usd in 4 months in advance, and they got their room, we are so serious always
we know that Alicia , went with you to the hostel located next to Esperanto, in order to help you but unfortunately was full booked also and you asked her that , she MUST to go out and find a place , in not good way acording to some other guest, but she could not leave the hostal because she was the only employee in this moment, but she advice you others hostel around the area
In fact you leave your luggage and your girlfriend wait for you there and 5 mintues later you come back to our hostel , we suppose you found in one of hostel we recomended

If i would have been there, be sure, i would have gone with you , we are very know to go further to our obligation,

Your opinion is the FIRST under 4 over 5
before your opinion we got 43 opinion as excelent and 6 opino as very good,
we checked also your profile about hostel´s opinion and you have 70% of them no more higher than 3.

so i will take what TRIP ADVISOR said about it and SIC " We encourage travelers to take the whole of a property's reviews into account when judging it. If most other reviews are positive, travelers are likely to see a negative as a mere aberration. "

We respect your opinin , beside , you NEVER STAYED in our hostel, we understand you got a bad time, about your "reservation without downpayment" , but also you never saw how our rooms looks like.

It is true Alicia doesn´t speak english , and this year she will take classes, she is a local girl , she has learnt a lot , and we are proud of her, we have had 49 positives review from latin travelres and englsih spoken travelers ,and they have been satisfied about our Team ( including Alicia) besides the language barrier, we beleive when someone give a services as Alicia do, with love, and smile in some way language could be managable , that is our esperanto language,

We alwasy think we need to improve things we are human, and we make mistake, when we makes mistake we trying to find a solutions and fortunately our reputation we have got haven´t come easy and that is due the othre travele´s opinion who has had nice experience with us =)

good luck with your trip

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Reviews (288)
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97 - 103 of 288 reviews

Reviewed 3 December 2012

A nice hostel located away from the main party center of montanita. Its close enough that you don't feel left out but far enough away that the partying till 4am wont keep you awake. Its clean and simple with a friendly staff.

  • Stayed: December 2012, travelled with friends
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1  Thank Nathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

Stayed for 2 nights, practically on the beach, quiet, clean, good views, incredible service. We had the pleasure of the company the two main employees, Peppe at night and Allysina (definitely spelled incorrectly) during the days. Both were very helpful and knowledgable of the area. 10 per person per night for 4 person room. Room includes drawers under the beds for storage, towel, shampoo, soap, lockbox, and ours had a small patio with a door you can keep open for a night breeze. Would highly recommend. -Zach (new York)

  • Stayed: October 2012
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1  Thank Zmhaas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esperanto_Hostel, Owner at Esperanto Hostel, responded to this reviewResponded 2 November 2012

Dear Zach:
thank you for your words, and be sure, Pepe and Alicia ( ;O) ) will know about your comment, we works just with 100% pure LOCAL BLOOD, we encourage a lot about the good service, and how important assets is,=), i am world traveler so i know how it is feeling,
I have been lucky works with them also and your words is just a huge commintment for all the team to keep this philosopy, makes all our guest feel as small home in Montañita

regards

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Reviewed 21 August 2012

one of the best places in Montañita, I was in july with my girlfriend. The hostel has a terrace with a wonderful view in front of the sea.

located very close to the beach and the center of Montanita


Very recommended.

Gustavo

  • Stayed: July 2012, travelled as a couple
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Thank Gustavo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2012

Beautiful Hostel, new and clean. Best view of the beach, with hammocks and a nice place to hang out. All of the ecological touches are really nice, like the toilets! Really close to the beach, but not right in the middle of town which is always best! Don't miss it if you are in montañita!!

  • Stayed: July 2012, travelled as a couple
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Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2012

A great place to enjoy Montanita,
Located in a quiet area by the sea and only a 5 min walk to the center of Montanita. Rooms are clean and the very friendly staff offers great service. Amazing view from the terrace of the beach, the ocean is stunning. Recommended!

  • Stayed: July 2012, travelled with friends
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Thank slieschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

If you like to stay at the best place of montanita – there is just one answer – ESPERANTO –meeting great people from all over the world, super friendly stuff, totally clean rooms, a terrace with a breathtaking view of the beach, of the sea and the waves … and for me one oft he most important points why i chose esperanto hostel is the focus that everything happens in harmony with our environment!
I honestly can recommend it – you have to come to this really unique place – you will love it!
Hang loose and get in touch with pura vida!!!!!

  • Stayed: March 2012, travelled with friends
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1  Thank Bettinita_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Esperanto Hostel

Address: | 2 minutes walking up north from the bus stop, beside the DHARMA BEACH HOTEL, Montanita, Ecuador
Region: Ecuador > Santa Elena Province > Montanita
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #1 of 85 Speciality Lodging in Montanita
Price Range: £13 - £18 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Esperanto Hostel 2*
Number of rooms: 7
Official Description (provided by the hotel):
Do not worry about the next day if you went out for party, the only noise maybe you can hear here is the birds and the waves =0) Our rooms have sea view and some of them can let you see the POINT BREAK. Our Big Terrace with Hammock offers a place to hang out with your friend or other guests while you enjoy the sea view or another beautiful sunset or simply just to check the waves for your next surf session at the Point Break or in the Beach Break. PRIVATE OR SHARED DORMS ROOMS : Our rooms has Fan Ceiling, security Boxes, mosquito net and shower with non electrical hot water. Free additional services internet, kitchen. We also have electrical power generator so, no electrical blackout in our hostel. IN THE SHARED ROOM there are inside every locker a electric outlet so you can charge your electronics gadget with safetly =) PRIVATE SPANISH CLASSES-----> Would you like to get better at Spanish while staying at our hostel right by the beach? We offer private one on one Spanish lessons at Esperanto Hostel and all our instructors are certified Spanish teacher with years of experience. Learn Spanish in the right environment 2 – 3 hours per day, while you still have the rest of the day to chill at the beach sipping on Caipirinhas! And we even offer discounted accommodation if you sign up for a Spanish course with us! ... more   less 
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