It was going to be our first time staying here. I made a reservation at the end of January for a Studio room for us to stay in last Saturday. When we arrived to check-in, Dave gave us paperwork to complete. We finished filling in the papers when Carol walked in. I was about to pay for the room and advised both of them that I had my 7 year old son with us and I was more than happy to pay for him as an 'extra' person if he is sleeping in the same bed with us. Carol then rudely snapped at me in a derogatory and mocking tone and said ""NO because the room is only insured for 2 persons and said "he's not even a baby, he is 7years old and you should have been truthful about this when you booked and now we have to cancel your booking!!"". I was completely shocked by her comments, her manner, rudeness and tone in the way she spoke to me. I said to her that I have stayed many other hotels and normally if a child is sleeping with the parents in the same bed, either you pay for the extra person or they are free as a child. I was being completely honest with them and they should have given me the benefit of the doubt, as it also doesn't state anywhere in their website about children being extra. How she treated me as a ' potential guest' was completely un-necessary and un-professional and uncalled for. I asked her if she could upgrade us to another room and she said "no we are full and you will not find any other motels in the area as they will be full too". After their reaction and behaviour, we had no choice but to leave. We left with a heavy heart and an extremely disappointed son.
For a business that is in the hospitality industry, Carol and Dave were NOT hospitable AT ALL and we will NEVER EVER choose to stay here or ever recommend them to anyone else.
What was meant to be a nice stress free weekend away turned into a stressful and horrendous experience.
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