As soon as we arrived I started to doubt our decision to stay. Slack customer service, we waited a total of almost 2 HOURS for our room (we arrived on time). After 45 minutes we went back to reception and asked how the room was tracking, we were told it would be no more then 15 minutes "But sit in our lounge and I will come and get you" (in a way that implied - don't bug me). We were then forgotten until I went up to reception once again an hour later (my partner had gone up earlier and nothing was mentioned) and was told that yes it had been ready for us.
To be fair, it looks like there had been a shift swap at reception so I understand that we may have been forgotten by them.
We then took the elevator up to our room which was loud and took a few goes to actually get us to the level we had selected.
Topping it off, our room that we had waited so long for had a flickering light outside it and inside was extremely dated (not at all in a classy way) with a bathroom that looked like it hadn't been upgraded for far too many years.
We ended up leaving that next morning not even bothering about trying to get a refund for the 3 nights we had booked - we just wanted out!
- Official Description (provided by the hotel):
- Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed. ... more less
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- Also Known As:
- Bayview Chateau Tongariro Hotel Tongariro National Park
- Bayview Chateau Tongariro National Park