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“From the Basil Fawlty school of customer service”

Paringa Salmon Farm Cafe
Cuisines: New Zealand
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Restaurant details
Dining options: Lunch, Breakfast
Description: Salmon Farm and Licensed Cafe, located in remote southern South Westland.
Reviewed 4 February 2014

Stopped here just after Xmas 2013. When we arrived it was fairly quiet, we ordered our (delicious but pricey) cling-filmed sandwiches and took them on to the balcony to eat. So far, so peaceful. Then a bus or two arrived and the café quickly filled up. Perhaps it was the sudden rush of (gasp) customers that prompted the following performance from (we could only presume) the manager…
Arriving on the balcony with a bowl, he bellowed “WHO ORDERED THE FISH CHOWDER?”
Silence from the stunned diners.
The daughter of a young family sitting next to where he stood piped up: “It was me.” “WHERE’S YOUR TABLE NUMBER?” he demanded, “HOW CAN I BE SURE THAT THIS IS YOUR ORDER WHEN YOU DON’T HAVE YOUR NUMBER?” to which the parents calmly explained that when a member of staff had brought their coffee order out, they had taken the table number away with them. This apparently wasn’t a satisfactory explanation; he held fast to the chowder and boomed “DID ANYONE ELSE ORDER A FISH CHOWDER?” at the bewildered customers.
More silence.
So somewhat reluctantly, he set the chowder down for the girl, muttering “you should really have your number, how can I know whose order it is if you don’t have your number…” (Note: no apology) and to the relief of everyone gathered, disappeared back inside.
We (and probably every customer in earshot) were stunned! What an appalling way to speak to someone, never mind a customer! He was a fairly large man, and with such an aggressive temperament, I found him genuinely intimidating. We left swiftly after this spectacle vowing never to eat there and line his pockets again.
Yes the fresh salmon was lovely, but it’s possible to get fresh salmon elsewhere where you won’t be publicly screamed at.
Avoid.

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1  Thank Bren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (154)
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110 - 114 of 154 reviews

Reviewed 23 January 2014

We stopped here for lunch, as my husband and daughter like salmon. I don't, so had to buy the most overpriced cheese and pineapple toasted sandwich on turkish bread in NZ. The price was $12, and came with no garnish save a splatter of dried parsley and paprika? maybe. Really poor value. Don't stop here.

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Thank FlowerNapier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

Forget the fish, get to watch the staff wash dishes as you take the plastic wrapping off your food and eat. Tired and in need of some serious updating food wise and environment. Wouldn't bother to stop again.

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Thank Kris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Expensive and very basic. The $14 special was nothing more than no name toasted seeded bread cut in halves with some smoked salmon draped on it. A side serve of hollandaise sauce. No salad, no frills. High price. The sashimi was not appetising at all. Odd shaped pieces of salmon tail on a styrofoam plate. Worst hot chocolate. Very dark and tasteless. at $4.50, you'd expect a lot better. The coffee is quite weak as well. Don't bother eating here, just let the kids feed the salmon and keep going. Better off at the Alpine Salmon Lake Pukaki.

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Thank BSM56F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

From the road going North this place looks a little dilapidated but once you turn down the road to enter, there's a lovely cafe with salmon in growing ponds, which you can feed for a dollar or two.We had the devonshire tea. The scones weren't the best we had tried but still nice. Purchase a piece of smoked salmon to enjoy later....they even give you some ice to keep it cold..Nice

Thank Trish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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