Don't let the stunning scenery fool you. We felt the Heartland Hotel Group website was confusing and we turned up at their 4 star hotel in Franz Joseph which looks amazing. We were told that we were at the wrong hotel and drove another half an hour up route 6 to get to the Heartland Hotel, Fox Glacier. Its supposedly a 3 star hotel which it may have been 30 years ago. We were given a room in one of the satellite buildings and as soon we opened the door we could tell the room was both damp and dusty. The bed was so soft it was like sleeping on a sponge and i awoke with a back ache. Take a tent and sleep somewhere else.
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