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“Bed like a sponge”

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Heartland Hotel Fox Glacier
Ranked #10 of 10 Hotels in Fox Glacier
San Francisco, California
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Bed like a sponge”
Reviewed 10 January 2012

Don't let the stunning scenery fool you. We felt the Heartland Hotel Group website was confusing and we turned up at their 4 star hotel in Franz Joseph which looks amazing. We were told that we were at the wrong hotel and drove another half an hour up route 6 to get to the Heartland Hotel, Fox Glacier. Its supposedly a 3 star hotel which it may have been 30 years ago. We were given a room in one of the satellite buildings and as soon we opened the door we could tell the room was both damp and dusty. The bed was so soft it was like sleeping on a sponge and i awoke with a back ache. Take a tent and sleep somewhere else.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank adyhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 November 2011

Me and my hubby stayed in Heartland Hotel Fox Glacier during late winter this year August 2011, the atmosphere was great, quite, intimate and warm hospitality. The front desk staffs were friendly and always greeted us with smile, and also the staffs in restaurant where we took our breakfast every morning. We even got the rear side room which faced to the back of the hotel where we could have a magnificent vista of Mt Cook & Mt Tasman through our window, we could just lay back on the bed and admire those stunning overview, it was fabulous! Its location is very convenient, it's in the center of township where can get to any other local attractions very easily such as the "must visit" glacier in Fox Glacier, Lake matheson where u can have a cup of coffee at the award winning Matheson Cafe with an outstanding vista of stunning Mt Cook and Mt Tasman, and also many great foods restaurants, souvenir shops & flight scenic helicopter center are just a foot steps away from hotel.

Room Tip: Rooms facing back of the hotel have a stunning overview of Mt Cook and Mt Tasman through the window.
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  • Stayed August 2011, travelled as a couple
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Helpful?
Thank CHSH72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
1 review
Reviewed 31 October 2011

Fabulous service with wonderful food and accommodation. We stayed during the rugby world cup and the atmosphere and hospitality were great , a very enjoyable night . For a 3 star Hotel this hotel has the quality and service of a 4 star. Definately recommend!!!!

  • Stayed September 2011, travelled with friends
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Helpful?
Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville, Australia
1 review
Reviewed 27 October 2011

We stayed here during our world cup rugby travels for 2 nights & loved it. well worth the money. You just have to visit the glacier while you are here , it's unreal. The food was great, & the staff exceptional & the beer cold, met the new manager , very friendly chap running a great team of friendly only to willing to help staff. room clean & tidy with all we needed, it's not the Hilton , but hey, it's not Sydney either :). Very good well run west coast of New Zealand hotel at a good price. Everyone in this small town we met made us feel welcome. Our friends also enjoyed there stay, even though we didn't win the rugby.

  • Stayed September 2011, travelled with friends
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Helpful?
Thank Brooke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
Reviewed 27 October 2011

i stayed here bout 3 weeks ago and is was great different but great. as i came in to fox i couldnt miss the hotel big white building on the left as you come into town heading south looks old well turns out over 100 years old. i was greated with a warm smile and showen to my room up stairs the room was good the bed was comfy and room was warm and even i couldnt use all the hot water. dinner time i went to the cafe down stairs looked at the menu and it looked great however being in a fish and chip mood but only fish on the menu was monk fish and veg on menu i asked the waiter if they had another fish and few minutes lated he came back offering me a different type off fish :) it was great then after dinner which was great i went to the bar for a drink got talked into playing pool and meet some of the locals who there family members built this hotel in the 1800's breakfast was also as good as dinner the night before. over all for the price to stay here the top class service and the homely feel of the hotel i would recommend this hotel to every one :)

  • Stayed October 2011, travelled solo
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Helpful?
Thank sean s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlsbad, California
Level Contributor
163 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 18 September 2011

We did not stay at this hotel but were forced to eat at the restaurant since it was the only one open on a rainy Sunday winter night. I just want to warn people NOT to eat here under any circumstances. After waiting an hour and a half for our dinner to arrive(the restaurant only had 5 tables taken), the waiter brought the most disgusting excuse for food you can imagine. To top it off, my son ordered a burger with just lettuce and ketchup and the waiter brought him a bun with just lettuce and ketchup (no meat) insisting that it was a "burger". He then, tried to charge us $18 for this so called "burger". What a disappointment to be in such a beautiful place at the edge of the world and have such a bad experience. The night before, we had a fabulous casual meal at Cook Saddle. You should go there instead!

  • Stayed July 2011, travelled with family
    • Value
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Helpful?
Thank 4foolsofwonder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Fox Glacier hotels

Dunedin
1 review
Reviewed 11 July 2011

I had to stay a night at this hotel due to bad weather, the room was 3 star & it met with that standard of rating, the staff were very friendly & nothing was a problem at all, the food was very good & a fun bar which also had local west coasters drinking in it which made for a very friendly atmosphere, all in all for the money it was well worth it, clean , friendly & value for money, I would stay here again.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
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Helpful?
Thank Jackie-Loan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heartland Hotel Fox Glacier

Property: Heartland Hotel Fox Glacier
Address: 11 Cook Flat Road | P O Box 2, Fox Glacier, Westland National Park (Te Wahipounamu) 7859, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 10 Hotels in Fox Glacier
Price Range (Based on Average Rates): £
Hotel Class:3 star — Heartland Hotel Fox Glacier 3*
Number of rooms: 167
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