We wrote to staff following our visit and have heard nothing in response.
This is the only place to eat on Christmas Day in Fox Glacier and we would encourage you to either stay somewhere else and drive in the following morning or buy supplies and make your own meal. Anything would be better than paying a large sum of money for school canteen quality food.
We were highly disappointed and put off by the meal that was served on the 25th of Dec. The menu sounded good but the reality was the worst meal we have had during our time in New Zealand and our worst christmas meal to date. For $140, we expect decent quality food. What we received was dry and terribly cooked turkey, lamb and chicken. The vegetables were largely soggy, watery and tasteless. The corn was watery and just plain horrid. The cooked potatoes were spongy and brown all the way through. They should have been roasted with some crispness on the outside, savoury taste and fluffiness or soft insides. The cold salads, garden salad and coleslaw being the exceptions, were also awful. The various piles of cream that were supposed to be dessert was inedible. The only decent piece of food was the ham.
We were in and out of the dining room in 30mins and went to bed hungry. We told our waiter about how awful the meal was at the time but he did not care. We went back to our hotel and told them never to send any of their guests to Heartland hotel for Christmas dinner. People should stock up at the supermarket, eat before arriving in fox glacier or plan to arrive the following morning.
Hopefully someone else's Christmas can be spared. Ours was ruined.
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