The receptionist seemed to have trouble understanding our English accents and had no knowledge of trips to the Fox Glacier. The room was tiny with a wardrobe about 9" wide and three coat hangers. The bathroom was larger but unheated, with a vented window which could not be closed. Consequently there was nowhere to dry clothes after our walk to the Fox Glacier. The reception rooms were cold.
The breakfast staff were very pleasant.
This hotel could learn a lot from its sister hotels in Queenstown and Christchurch.
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