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“Very convenient motel”
Review of The Westhaven

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The Westhaven
Ranked #3 of 10 Hotels in Fox Glacier
Certificate of Excellence
KL
Level Contributor
187 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
“Very convenient motel”
Reviewed 25 May 2013

This is a decent motel located at the edge (meaning 2 minute walk!) of this lovely town and offers value for money as it includes a continental breakfast tray delivered to your room + a decent wifi quota. The manager was very helpful about activities and genuinely friendly. Definitely one of the better stays on this trip.

  • Stayed May 2013, travelled solo
    • Value
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Helpful?
Thank KT785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Manager at The Westhaven, responded to this review, 4 September 2013
Thanks for our first review as new managers! It is great for us to hear you enjoyed your stay so much, come back any time!

Your hosts,

Libby and Lachlan.
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353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
bramhall
Level Contributor
110 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 29 April 2013

A warm welcome to a lovely complex of rooms. Very comfortable and well equipped, clean modern bathroom and spacious living area. Easy parking and well placed for a visit to the glacier. A good choice of places to eat close by and a well equipped village shop if you choose to eat in your room

Room Tip: They had a notice up saying inspection invited, so maybe you could choose! However they all seemed t...
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  • Stayed April 2013, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mfeakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Manager at The Westhaven, responded to this review, 4 September 2013
Thanks for your very informative feedback it is great for us to see this as new managers from the 10th of may. I am pleased you were extra comfortable on our beds and have had a lot of great feedback on them! We have redesigned our reception to be more welcoming and comfortable on arrival.

Thanks again,

Libby and Lachlan.
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Devonport, Tasmania, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2013

We booked a deluxe king studio suite. On arrival I thought it looked like a very budget motel - the reception area is nothing special. However, our room was very spacious and well presented and all very new. The bathroom was beautiful - sadly we didn't get to use the spa bath. We were able to hire a DVD player and DVDs from reception to waste away our evening - it was supposed to cost $10 but the extra friendly lady at reception waived the fee. The bed was extra comfortable. The little kitchenette had all the bits and pieces you'd need when trying to save money by buying easy to prepare meals. There was a laundry which was clean and easy to use - they'd also thought of having drying racks which you could take back to your room if the time in the dryer wasn't quite enough. It was straight across the road from where the guided walks leave and just up the road from the little supermarket.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
207 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 11 April 2013

Stayed one night at the Westhaven. It is overpriced in our opinion. Reason for staying here would only be the proximity to the glaciers. The rooms were clean but did not lend themselves to self catering as there was the bare minimum of facilities. The internet was free but very slow.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank mrsboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Owner at The Westhaven, responded to this review, 16 April 2013
Obviously not quite the review we look to get. Our rooms are large, spacious and cleanliness is a top priority for us. We are centrally located and our pricing, well we think its very reasonable and fair, we are not into ripping people off and want our guests to enjoy The Westhaven and Fox Glacier. Everything is very close by including cafes, general store and restaurants. Thanks for your review and trust the rest of your holiday went well. regards Kelvin
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Nova Scotia, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 April 2013

This poor review reflects mainly on two things: 1. poor attitude and respect from front desk, and 2. claiming free internet which is a lie. I will also critique the cleanliness and overall feel.
As you can tell from our recent reviews, we have travelled throughout North and South island on a one-month honeymoon. This is the first place where we can honestly say, it was a terrible choice. We walked up to the reception to check in, and waited behind a couple who was looking for a room as they had a sign up advertising "specials tonight". They were not satisfied so left. When we were up, I asked if we would possibly qualify for the special tonight. She told me that you americans are all the same, looking for a deal. we agreed on a price through booking.com, and that is the price you will pay. She made a LOT of errors here, I don't need to say what they were. I told her back that I was just asking, she didn't have to say that, and then i said "thanks for discriminating." She laughed, gave us our room key, and off we went. We were pretty offput by then, so the rest of my critique is probably harsher than i would normally put, due to this.
I make a coffee, with a sign next to it saying only one packet is provided for our use, and if we want more we have to buy it from her! You have GOT to be kidding me!
Then we went to use the internet. There is a 200mb cap, no streaming, no skype and no ability to use the connection for anything more than a brief moment in time. Really, I didn't care, but other people will, and the owners have to know that they have advertised a lie of free wifi.And there is no additional minutes given when you run out.

The bed was comfortable

The shower was clean and leaking everywhere.

There was no vent in the bathroom and it smelled like a moldy sewer....not sure what was the deal there.

Also, no air conditioning which we knew going in, but regretted due to the heat and bugs if a window was open.

No fan.

Our advice? Drive the extra few hours to your next stop. Although the Matheson Cafe was MARVELOUS and we would go back to the restaurant. NOT the hotel!

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Ashley_ducky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Owner at The Westhaven, responded to this review, 16 April 2013
Oh dear, this is not good. Firstly let me apologise that we have not liven up to your expectations. To be honest I am at a bit of a loss with this review, obviously your stay didn't go particular well with us. However I have spoken to our manager and she did 'joke' about the cheap deal thing with you and she apologises if you took offend. Kerry is very good at her job and is very customer focussed as we are as owners. In regards to a couple of points you have made and I wonder if you are confusing us with another complex??. Firstly all of our bathrooms have automatic vents and fans in them, we do offer plunger coffee sachets, but there is no sign beside the plunger saying you have to buy more, so not sure if you ment The Westhaven or somewhere else. The smell in the bathroom and the leaking shower - not entirely sure what you mean, firstly we not had any mould or odd smells and the showers are all over the bath, with full shower curtains. Free WIFI, yes we do ,but it is limited to 200 mb, but if you run over we are generally fair about this, and will provide additional data if requested, but we are bound by new regulations on internet downloading as all hotels and motels will be in New Zealand. However we have been assured by our Internet provider and techs that 200 mb should be more than enough data for guests to use for e-mails, surfing, etc. I guess anyone reading this review and response also need to read previous reviews about The Westhaven as this review does not reflect what we provide or are about.
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United Kingdom
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 31 March 2013

Ideally situated in Fox Glacier, convenient for touring the area and handy for bars/restaurants. The motel rooms are reasonably sized but we found that they lacked ventilation since the only window was in the bathroom, opening the patio door made the room quite noisy. We borrowed a fan from the staff which helped but did not remove the problem. Otherwise the room was clean and had all normal facilities and the staff were friendly and helpful.

  • Stayed March 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Owner at The Westhaven, responded to this review, 16 April 2013
Thanks for taking the time to write a review, your comments are noted. Its been an amazing summer and air movement has been slow, hence the resaon we offer fans to guest. Happy travels, regards Kelvin
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Sydney, Australia
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 March 2013

We stayed at Fox Glacier overnight as it was overcast and raining, and we hoped to see the glacier the next day, which we did. The Westhaven motel staff were friendly and helpful and we were able to get 2 adjoining rooms. The rooms were spacious and clean, the bed was quite comfortable, and our bathroom was spacious as it made provision for disabled - the only problem with that was the shower, which soaked the whole floor. Don't suppose this is the case for all rooms.

Room Tip: don't get a disabled room if you don't need one as the floor in the bathroom gets very wet
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cherry_bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxWest, Owner at The Westhaven, responded to this review, 16 April 2013
Thanks for your review, sorry about the wet floor, not sure how we can negiate this, did you use the shower curtain?. All the best regards Kelvin
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Additional Information about The Westhaven

Property: The Westhaven
Address: Statehighway 6, Fox Glacier | Westland, Fox Glacier, Westland National Park (Te Wahipounamu), New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Fox Glacier
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Westhaven 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Westhaven in Fox Glacier is located right in the heart of the Fox Glacier township. We are a modern stylish complex with 23 large studio units. Each room is self contained with private en suite bathroom with bath, shower and toilet. All rooms have a kitchenette which includes a fridge, microwave and kitchen appliances. Our beds are really comfortable, queen, king and super king beds are all available and all rooms have good heating, beds have electric blankets. We offer FREE internet access and have a guest laundry facility. ... more   less 
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Also Known As:
The Westhaven Hotel Fox Glacier
Westhaven Fox Glacier
Westhaven Hotel Fox Glacier

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