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“TE WAONUI FOREST RETREAT” 5 of 5 bubbles
Review of Te Waonui Forest Retreat

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Te Waonui Forest Retreat
Ranked #3 of 14 Hotels in Franz Josef
Certificate of Excellence
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“TE WAONUI FOREST RETREAT”
5 of 5 bubbles Reviewed 24 April 2013

When we arrived we were greeted by manager of hotel in car park and led inside to a warm welcome of hot towels and chilled kiwifruit juice. The staff could not of been more friendly and helpful. It is definitely worth the money .. you get value and that we bit of extra pampering.

  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 28 April 2013
Dear Barbara

Thank you for putting pen to paper and for sharing your experience at Te Waonui Forest Retreat with others. Pleasing to read that you had the opportunity to enjoy yourself with us and we treasure your custom.

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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643 reviews from our community

Traveller rating
    440
    132
    57
    10
    4
See reviews for
98
410
24
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

We have just returned home from a short holiday at Te Waonui Forest Retreat and the very first thing we did was to check our diaries for an available date to return!!! The hotel is magnificent and the staff well trained, attentive and genuinely helpful.They all actually appear to be passionate about their jobs. The eco-desihn is breathtaking and the beds the most comfortable I've slept on. (I spend half my life in hotels!!) The location is exquisite and the view from our room did not disappoint - the birdsong was an added luxury. The complimentry mountain bikes were a joy, although I took a little convincing. For a zen.like retreat this rates as my new number one.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Be R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 28 April 2013
Dear Be R

Thank you for your cheery response. Really pleased that you could make the trip from Chch to come and enjoy Franz Josef Glacier. Please do not hesitate to contact me directly if I can ever assist with anything in future.

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
272 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 20 April 2013

Staff were exceptionally friendly, the rooms were superb. Internet was annoying but we got it sorted in the end. This was my birthday celebration and they gave me my wine for free when they realised. Would definitely recommend this place for the setting alone - but not 5 star - a definite excellent 4 star.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank leonemoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 28 April 2013
Dear Leonemoff

Thank you for spending your birthday with us at Te Waonuui Forest Retreat. We appreciate your feedback and recommendation.

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2013

We have just completed a wonderful honeymoon in the south island of nz, staying in many different and beautiful places. As far as accommodation and customer service goes, this hotel was the best. Our expectations were continually exceeded by the genuinely helpful staff. Their enthusiasm and good nature is a clear sign of a well managed establishment. Comfortable rooms, excellent food and numerous unexpected extras, such as a complimentary glass of wine and cheese, made the 2 nights we stayed here even more memorable. We look forward to coming back some day.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gablou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 28 April 2013
Dear Gablou

We look forward to welcoming you back to Te Waonui Forest Retreat. Thank you for taking the time to make this posting.

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 18 April 2013

The rooms of this "eco lodge" were delightful and the staff friendly although the service did not have the same slickness of a proper 5 star hotel. The only option for evening meal seemed to be an all inclusive gastro experience which took about 3 hours. We ate out on the second evening even though we had paid the inclusive rate because we wanted something less fancy. I dont know what was "eco friendly " about this lodge ....

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank salverlaterly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 25 April 2013
Dear Salverlaterly

Thank you for your feedback. I agree, we should better communicate our extensive environmental initiatives at Te Waonui Forest Retreat and I plan to include these in our in-room compendiums going forward. Whilst I understand that a 5 course degustation menu may not be everybody's cup of tea on both nights it is a pity this concern was not raised at the time as we would have happily assisted with an alternative dining experience, especially since you had already paid for this service!

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 April 2013

My wife, two friends and I have just had the pleasure of spending two nights at this wonderfully relaxing hotel. From the moment we stopped outside the entrance until the time we left, the service was outstanding. All reception, dining room staff and Gwen the Concierge were polite friendly and helpful. Excellent setting, lovely food and comfortable room made for a very pleasant weekend getaway. Thanks to all for a great stay.

Room Tip: All of the rooms are located around the rain forest. Woild recommend the first floor.
See more room tips
  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelguy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 11 April 2013
Dear Travelguy

Thank you for your response as well as for your personal mention of one of our super-stars, Gwen. Thanks as well for choosing to stay with us in Franz Josef Glacier.

Yours sincerely

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 April 2013

From the minute we arrived at Te Waonui, we were treated special. We were met by Amy the receptionist and she was courteous and helpful a real asset to the hotel. She provided us with a kiwi fruit drink and hot towels and if that wasn't enough it just got better. The room was a delight with everything we needed for our stay. We were given complimentary tokens to do our laundry an absolute must for us as we had been travelling for a number of days. A knock on the door and Amy bought in a bottle of champagne and later cheese biscuits and wine. The five course meal was delicious and again a big thank you to Annie who was as superb waitress. If I could give it six stars I would. My husband was thinking of baracading himself in the room so he wouldn't have to leave! Thank you so much for a wonderful stay.

Room Tip: We were in Room 1113
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  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gloria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard B, General Manager at Te Waonui Forest Retreat, responded to this review, 30 April 2013
Dear Gloria

Thank you so much for recognising Te Waonui Forest Retreat and the service of Amy Mills and Annie Tonner at the highest level possible on Tripadvisor. Both these ladies have extended an exceptional level of service this season and it is always pleasing to see that their efforts do not go unnoticed by our valued guests. Thank you as well, to you and your husband for choosing us!

Regards

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Te Waonui Forest Retreat

Property: Te Waonui Forest Retreat
Address: 3 Wallace Street, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Family Hotel in Franz Josef
#1 Romantic Hotel in Franz Josef
#2 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Te Waonui Forest Retreat 5*
Number of rooms: 100
Official Description (provided by the hotel):
Luxury hotels in New Zealand don't get any better than this! Nestled amongst native West Coast rainforest at Franz Josef is a very special five-star Qualmark rated retreat. Designed with utmost care of its precious environment, guests at Te Waonui Forest Retreat will find themselves encircled by rainforest and accommodated in natural and sustainable luxury. Te Waonui Forest Retreat promises all its guests a truly unique and memorable experience. At one with nature, the five-star Qualmark rated Te Waonui Forest Retreat is the ultimate coming together of luxury escape and environmental awareness. Great care has been taken to ensure this exceptional forest retreat steps lightly upon the earth, from the organic cotton bedspreads to its recycled local building materials. Discerning travellers will appreciate the hotel’s attention to detail, which starts with attentive personal service upon arrival, and continues throughout all the hotel facilities and every aspect of your stay. As our guest you will enjoy exceptional quality and service, including: Luxuriously appointed guest rooms, generously proportioned and featuring the highest standard of room amenities, such as your personal pillow menu, natural wool mattress underlay, and high speed Internet access. Dining among the tres in ‘The Canopy’ restaurant, and savouring quality local cuisine, including an indulgent five-course degustation dinner. Innovative, environmentally sustainable architecture and building materials that create a healthy, warm and quiet haven for you to enjoy. Easy access to many excellent local attractions, including the Fox and Franz Josef Glaciers, just minutes away. ... more   less 
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Also Known As:
Te Waonui Forest Retreat Hotel Franz Josef

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