You could tell from the moment we arrived that there was a focus on customer service and the experience. From beginning it to the end, we were treated as the most important guest staying at the hotel. The kiwi beverage we had at arrival was very tasty.
We have been traveling around South Island with our three children (10 to 6) and had a two night stay in Franz Josef to take in the nearby glaciers.
We had two adjoining rooms, perfectly situated to accommodate our three kids in one room and my wife and I in another. Each room has a great balcony that looks into a mini rain forest. The hotel itself is well appointed and quite comfortable, with a selection of pillows for us picky travelers. Furnishings are up to date and very comfortable. There is a pay laundry available as well which is very useful. You can read the website and see all the other amenities.
The restaurant at the hotel is the best in town, serving a 5 course vegetarian meal that was wonderful. The meat dishes look promising based on their description. It fills up fast, so make your reservation early.
We did have a couple issues at the beginning of our stay, but as noted at the beginning of this review, their customer service is first class. Richard runs a great hotel (and is the epitome of customer service) and I would fully recommend this hotel to anyone traveling to or near Franz Josef.
- Official Description (provided by the hotel):
- Luxury hotels in New Zealand don't get any better than this! Nestled amongst native West Coast rainforest at Franz Josef is a very special five-star Qualmark rated retreat. Designed with utmost care of its precious environment, guests at Te Waonui Forest Retreat will find themselves encircled by rainforest and accommodated in natural and sustainable luxury. Te Waonui Forest Retreat promises all its guests a truly unique and memorable experience. At one with nature, the five-star Qualmark rated Te Waonui Forest Retreat is the ultimate coming together of luxury escape and environmental awareness. Great care has been taken to ensure this exceptional forest retreat steps lightly upon the earth, from the organic cotton bedspreads to its recycled local building materials. Discerning travellers will appreciate the hotel’s attention to detail, which starts with attentive personal service upon arrival, and continues throughout all the hotel facilities and every aspect of your stay. As our guest you will enjoy exceptional quality and service, including: Luxuriously appointed guest rooms, generously proportioned and featuring the highest standard of room amenities, such as your personal pillow menu, natural wool mattress underlay, and high speed Internet access. Dining among the tres in ‘The Canopy’ restaurant, and savouring quality local cuisine, including an indulgent five-course degustation dinner. Innovative, environmentally sustainable architecture and building materials that create a healthy, warm and quiet haven for you to enjoy. Easy access to many excellent local attractions, including the Fox and Franz Josef Glaciers, just minutes away. ... more less
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- Also Known As:
- Te Waonui Forest Retreat Hotel Franz Josef