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“Very clean but limited WiFi and kitchenette”
Review of The Terrace Motel

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The Terrace Motel
Ranked #4 of 13 Hotels in Franz Josef
Certificate of Excellence
Level 6 Contributor
128 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very clean but limited WiFi and kitchenette”
Reviewed 8 December 2013

The room was very clean and the owner was helpful and knowledgeable, gave great recommendations for hikes and where to eat.

The WiFi is free for a limited amount only, and WiFi doesn't always work.

We wish we had a microwave in the room, but didn't. It would have saved us another meal in the only supermarket, which is limited and expensive.

The towel heating rack in the bathroom was a great bonus!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 17suzan17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, Manager at The Terrace Motel, responded to this review, 7 January 2014
Hi

I hope you enjoyed the rest of your holiday and thanks for your comments. We have recently spent $4,500 on a new wifi system which should make connecting easier but I have requested the support person to come back and check everything is working as it should be - being in a fairly isolated location this however has taken a couple of weeks over Christmas. We are happy to give free wifi access which is not time limited and allows sufficient data for down loading emails and facebook etc (although due to the remoteness of our location and not wishing to slow down other guests the free data is not sufficient for watching long videos). Of our 11 rooms 8 have microwaves and hot plates for cooking, hopefully if you are able to come back and stay with us again you can reserve one of those rooms when booking.

Thanks again for your comments, I will ensure the wifi support person is aware of the room you were in.

Regards

Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
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English first
Beaufort, North Carolina
Level 6 Contributor
129 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 December 2013 via mobile

The rooms are not luxurious, but they are clean and comfortable. I found the sheets and comforter very comfortable. They will arrange helo adventures and hikes and have plenty of good advice. Lots of good restaurants and things to do in the area. No hassle.

Stayed December 2013
Helpful?
Thank cgflea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 November 2013

We stayed at The Terrace Motel on October 30th because of it's central location to shops and restaurants and we were not disappointed. Check in was efficient and friendly. Parking in front of our room had an overhang which was nice since there was a light drizzle. We drove up to see the glaciers at The Franz Joseph and the hike was pleasant after our day of driving. We had dinner at Alice May's Bistro next door - very nice! We picked up a few groceries at the Four Square store in town so we were set for the next day's drive to Wanaka.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomike49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
1 review
Reviewed 13 November 2013

We had a really good one night stay. Our second in this great motel. It was nice & quiet & so handy to the town centre. Also the welcome & courtesy of the staff was spot on. Comfortable beds & well equipped for a 1 nighter or longer & it was easy to find.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballarat, Australia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 October 2013 via mobile

We've recently spent three very enjoyable days at Franz Josef glacier. We stayed at the Terrace Motel on recommendation of other TripAdvisor reviews.
We were certainly not disappointed. Ideally situated motel provides easy access to all aspects of the town.
Our hosts could not have made our stay more enjoyable. They were extremely friendly, helpful and able to assist with all our requirements.
Our room was well presented, very clean and provided us with all we needed.
Importantly, the motel was in a very quiet location, guaranteeing us a very peaceful night's sleep.

Stayed October 2013, travelled as a couple
Helpful?
Thank Kiernan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra - Wadi Musa, Jordan
Level 2 Contributor
2 reviews
Reviewed 14 October 2013

From our first conversation on arrival with the receptionist until our departure, this accommodation has all you will need. Great location, central location, good information, ease of bookings, big rooms, comfortable beds etc etc.
Definately put this place on you list as a secure , value for money place to stay at Franz Joseph.
David

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DCURIK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, Manager at The Terrace Motel, responded to this review, 16 October 2013
Thank you very much for your review David, it was great to meet you and a pleasure having the four of you stay with us! We are so happy that the Terrace ticked all the boxes for you. We were more than happy to help with your helicopter flight bookings and pleased that the weather held out for you! We hope you enjoyed the rest of your travels! kind regards, Natasha.
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Poznan
1 review
Reviewed 10 October 2013

We stayed 3 nights and had a lovely time in Franz Josef, the Terrace was the perfect base for our family to explore the local activities. Our room was modern with a good sized clean bathroom. The beds were comfortable and parking was right by our room. The owners of the motel were very helpful and there suggestion of Okarito was very good (it is nice to stay somewhere where you can talk to the owners who care about your stay rather than the usual chain hotels)

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garczyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom S, Manager at The Terrace Motel, responded to this review, 16 October 2013
Thank you very much for your review of the Terrace motel Garczyk. We are thrilled to hear that you enjoyed your stay with us. We love to offer advice and suggestions on places to visit locally and actives that we think you will enjoy. We have been here for many years and like to think we have a good knowledge of local attractions, anything from sky diving to beautiful walks in Okarito as you mentioned. There is something for everyone in Franz Joseph! Thanks again and we wish you all the best with your travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Terrace Motel

Property: The Terrace Motel
Address: 15 Cowan Street, Box 44, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 13 Hotels in Franz Josef
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Terrace Motel 4*
Number of rooms: 11
Official Description (provided by the hotel):
The Terrace is the closest Motel to the centre of Franz Josef Village, yet on a quiet side street. The 4 star Terrace Motel offers views of snow capped mountains and the Croz Glacier from its grounds. Unlimited Free Wi-Fi and free on-site parking are included. The Terrace offer Hotel style rooms along with rooms with cooking facilities, next to reception is a quiet restaurant operated by two of Franz Josef most experienced restauranteurs. The Terrace is the closest Motel to Franz Josef's free Glow Worm Caves and Franz Josef Kiwi Bird Centre where guests can experience New Zealand's national bird up close. The Terrace offers spacious ground floor accommodation with electric blankets and electric heating, flat-screen Televisions, tea/coffee making facilities and all en suite bathrooms, some feature a Spa Bath. Guests have a choice of studio's or spacious 1 and 2 bedroom apartments. Most rooms features stove tops and microwaves along with a dining area (please note Hotel style rooms offer tea / coffee and breakfast making facilities only). All rooms are serviced daily. Guests have access to shared laundry and barbecue facilities with outside tables and chairs. The tour desk can organise a range of activities including discounted helicopter flights, hikes, kayaking, horse treks and glacier walks. ... more   less 
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