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“The Canadian manager makes this place special”

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Franz Alpine Retreat
Certificate of Excellence
singapore
Level 5 Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“The Canadian manager makes this place special”
Reviewed 2 January 2014 via mobile

We stayed here for 2 nights. It is about 5 mins away from town but it's really no problem as everyone drives anyway. We stayed in the unit called Tasman. It's good as it's a corner unit so it is pretty quiet. There are 2 things that makes me give this place 4 stars instead of 5 stars - (1) the 2 bedroom apartment only has 1 toilet to share between 5 of us. If there were 2 toilets, it'll definitely be better (2) the floor is not solid, so it can be noisy when people are walking around the apartment. Having said that, the great service, friendliness, helpfulness and cheerfulness from the Canadian manager makes all these more bearable. I also like it that despite it being an apartment, they do have cleaning service daily.

Stayed December 2013, travelled with family
Helpful?
Thank SingaporeNosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 3 January 2014
Thank you so much for your review, it is much appreciated. It was such a pleasure to have your family stay with us!
I can sympathize with you on the bathrooms! being from a large family myself. I appreciate your comment regarding the flooring, this is something we hope to look into in the year.

HAPPY NEW YEAR!
Safe travels
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289 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Darwin, Northern Territory, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013

We stayed at Franz Alpine Retreat for Xmas day and it was truly a wonderful experience. I would recommend this stay to everyone. Jen was an amazing host and very helpful via email with any questions we had prior to our arrival. Very enchanting, peaceful location just as shown in the pictures.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 1 January 2014
Thank you for the review! it is much appreciated.
So happy we were able to have you for Christmas and give you a quiet retreat for the holidays.
My pleasure to have you stay with us, wishing you all the best in 2014!
Safe travels home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 December 2013

The Franz Alpine Retreat was a wonderful stay which was all thanks to the wonderful hostess Jo (I hope I spelled her name right). She was a treat. Warm, funny and very welcoming.
At arrival she gave us many tips about what to do in the environment which was wonderful seeing as the weather was turning bad and our glacier trip seemed like it was going to be cancelled. She made sure during our stay that everything was in order and was always up for a chat. She made you feel quite at home.

The room was one of the best we had during our trip. There was a good spacious seating area with a soft sofa, 2 chairs and a tv which also had a dvd player. There was a dining room and very spacious kitchen with all the appliances one could want, including an oven.
The bathroom was clean and had a very nice shower.
The bed was nice and firm and the blinds helpt keeping out the sunlight.

I warmly recommend this retreat to everybody visiting Franz Josef. It's a bit out of town so you have to take your car there. If you can, don't get gas here, but do this in another town on your trip because gas here is expensive.

From the retreat you have a view upon the glacier with good weather. We only had ok weather on the day we arrived so we only saw it for a short while, but still it was wonderful. Because the environment where the retreat is is a very open space, you can see the weather changing which you can do from the comfort inside or on your porch.

We didn't use any facilities outside the room so I can't comment on this, but the room itself, together with Jo make it a place to stay and feel at home already

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ucchan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 31 December 2013
Thank you for the review! it is much appreciated. So sorry the weather was not ideal, but happy your time in Franz was enjoyable, you were a delight to host.
Wishing you safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 December 2013

We had a wonderful 2 night stay in December 2013…in fact we just checked out today. Jen greeted us with such lovely genuine enthusiasm and as we were earlier than the normal check in we were expecting to be told to come back later…no.. Jen welcomed us and was more than helpful with organising things and letting us know what was in the area. We were planning on doing a hike the next day out to the glacier but when we woke up it was raining and more like staying in and watching DVD's all day…so thats what we did after a brief drive out to Fox Glacier and a stop in town to pick up supplies we headed back to our cabin to use the DVD's from reception…kids loved a movie day all rugged up…and by the afternoon the weather had cleared enough to head out and do a brief hike before enjoying the Glacier hot pools.

Thanks Jen for all of your service…will definitely recommend Franz Alpine Retreat

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mgeedub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 23 December 2013
So happy you enjoyed your time even though the weather was not the best. You were such a pleasure to have stay with us! Wishing you safe travels and a Merry Christmas!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 December 2013 via mobile

The 2 bedroom cabin is spacious. I like the large kitchen and the dining table sits 6 comfortably. There are two sofas in the dining room which means there is enough seating for 4.

At check-in, we were pleasantly surprised at being told we would get an early Christmas present in the form of a free continental breakfast - but which never came. This was okay because it wasn't part of the contract but I wished we were not offered the "Christmas present" to begin with.

Wifi is not free so I am confused by other writers who said it was, unless their deal was different.

The location is slightly out of town but is great if you want peace and quiet.

Stayed December 2013
Helpful?
1 Thank HaileySingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 25 December 2013
Thank you for your feedback.
We do apologize your "Christmas present" was overlooked!
The wifi at the moment works on a voucher system which can be found at reception, my apologies that was not clarified to you.
We hope you are enjoying the rest of your travels, thank you for choosing JagEscape Franz to be a part of your vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 19 December 2013

Whilst not luxurious, the cabins are set in a peaceful area with spectacular views of the mountains. The cabins are clean and new and had all the amenities required for a short stay. Breakfast ingredients being delivered to the cabin the night before was very handy. Enjoyed our stay.

Stayed January 2013, travelled with family
Helpful?
1 Thank FamilyTraveller5ofus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 25 December 2013
Thank you for your feedback, we appreciate it.
We are glad you enjoyed your stay with us, hoping the rest of your vacation was amazing. Thank you for choosing JagEscape to be a part of your New Zealand stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level 6 Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 18 December 2013

Lovely cottages, modern, clean and self contained. We got the one at the end which had fabulous views of the mountains.

Special mention must go to Jo, the manager, who couldn't do enough to ensure our stay was as great as possible.

Room Tip: The one at the end, the 2 bed cottage had great views
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mkellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer F, Manager at Franz Alpine Retreat, responded to this review, 25 December 2013
Thank you for your feedback, it is appreciated.
We are happy you enjoyed your stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Franz Alpine Retreat

Property: Franz Alpine Retreat
Address: 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #4 of 12 Speciality Lodging in Franz Josef
Price Range (Based on Average Rates): £
Hotel Class:4 star — Franz Alpine Retreat 4*
Number of rooms: 9
Official Description (provided by the hotel):
Franz Alpine Retreat gives you the perfect retreat in the most beautiful location this country has to offer. Whether you are travelling alone, as a group or a family, it has facilities that fully immerse you in the surrounding environment. Franz Alpine Retreat has been purpose built with facilities that allow you to feel at home, relax, do your own thing and ultimately enjoy the breathtaking environment around you. Our chalets can sleep up to 5. Chalets are equipped with full gas cooking, kitchen - dining room, electric blankets, SKY + Freeview, Wireless Internet. Other facilities within the complex include Book exchange, DVD library, BBQ, full laundry facilities available, Kiwi "continental" breakfast and activity bookings. A perfect place to stay - your home away from home! ... more   less 
Reservation Options:
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Also Known As:
Franz Alpine Retreat Hotel Franz Josef

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