We were 3 adults and one toddler and stayed here for a long weekend and were very comfortable. The self-contained units are very clean and furnished to a very high and classy standard with a big kitchen with plenty of cupboard space, microwave, kettle, large fridge-freezer, oven and decent sink. This was important to us since we were self-catering. There was a large dining table with plenty of chairs. The living area had a large flat screen with sky channels and you could borrow dvds from the reception to play on the dvd player. There are two bedrooms with very comfortable beds. The place had big windows with lovely green views and was light and airy and warm.
The owner/receptionist was extremely thoughtful and concerned with our well-being and when I realised I couldn't climb the three steps upto the unit easily because of my disability, she moved us the next day to an access unit which had a sloped entrance and a wonderful spacious walk-in shower with seat. She couldn;'t do enough for us, even providing toys for our daughter.
We stayed in a lot of places during our time in New Zealand and usually you get some milk for you tea/coffee when you first arrive - this can range from a couple of tiny individual samples even if there are 4 people to a small carton/bottle of milk. At the Franz Alpine Retreat we received a carton of full fat and a carton of skimmed milk plus fresh biscuits and proper coffee every morning. Also we were given plenty of fresh toiletries and tons of towels every day without asking. These things are small and don't cost much but make the stay so much more pleasurable. I became quite an expert at reading the hotel information booklet in the room at all the places we stayed and at the Franz Alpine Retreat the way it was written was courteous and welcoming with good useful information and even offering foot-spas after a hike if you request from the reception. We have been in other places in the same price range where the whole booklet was 'don't do this...don't do that' i.e. very patronising and almost like 'you're here because we wnat the income but don't you dare do anything to cause us any inconvenience whatsoever'.
All-in-all a very pleasant stay especially since we were cooped up there because the weather was bad. This new accomodation definately deserves a five-star rating from us.
A very few minor down sides - the internet was fine in the unit we had near the reception, but the access unit which was further from the reception had problems and it was only because of my hi-tech husband that we got connected. The retreat is a few minutes drive to the 'town' (only one street) so you need a car but it is unlikely you'll be in the area without a car anyway because the place is so remote and the glacier is the sole attraction. The owner/recptionist isn't always available; when we left, she wasn't around and after waiting for about half an hour and coming back an hour later too, we left without checking out properly but just leaving our keys (she had our credit card info).
- Official Description (provided by the hotel):
- Franz Alpine Retreat gives you the perfect retreat in the most beautiful location this country has to offer. Whether you are travelling alone, as a group or a family, it has personalised facilities that fully immerse you in the surrounding environment.Franz Alpine Retreat has been purpose built with facilities that allow you to feel at home, relax, do your own thing and ultimately enjoy the breathtaking environment around you. Our chalets can sleep up to 5. Chalets are equipped with full gas cooking, kitchen - dining room, electric blankets, SKY + Freeview, Wireless Internet, Phone & insect screens. Other facilities within the complex DVD library, BBQ, full laundry facilities, continental breakfast.A perfect place to stay - your home away from home! ... more less
- Reservation Options:
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- Also Known As:
- Franz Alpine Retreat Hotel Franz Josef